Back to the Office Opiniões 336

Resposta da Back to the Office

23/01/2026

Thank you — we’re delighted you were happy with the fast and efficient service and next-day delivery. We really appreciate the recommendation!

Kind regards,
Jamie

Resposta da Back to the Office

23/01/2026

Thank you — we’re delighted you’d highly recommend us! Great to hear you were happy with the product quality, pricing, and fast delivery.

Kind regards,
Jamie

Resposta da Back to the Office

23/01/2026

Thank you — we’re glad you were happy with the great price, quick delivery, and clear communication. We really appreciate your feedback!

Kind regards,
Jamie

Resposta da Back to the Office

23/01/2026

Thank you — we’re delighted to hear your first experience with us was a great one. It’s good to know your questions were answered clearly, express delivery arrived next day, and tracking kept you informed.

We really appreciate the recommendation!

Kind regards,
Jamie

Resposta da Back to the Office

23/01/2026

Thank you so much for your kind words — we’re really glad you came across us and that we could help with the monitor you’d been searching for.

It was a pleasure answering your questions, and we’re delighted it arrived next day.

We truly appreciate your feedback and support.

Kind regards,
Jamie

Resposta da Back to the Office

23/01/2026

Thank you — we’re delighted to hear your PC case arrived the very next day and that everything went smoothly. We really appreciate the recommendation!

Kind regards,
Jamie

Resposta da Back to the Office

23/01/2026

Thank you, Mark.

We’re delighted to hear you were happy with the service and that your coffee machine arrived promptly. We’re really pleased you’re enjoying your purchase!

Kind regards,
Jamie

Resposta da Back to the Office

16/09/2025

Thank you — short and sweet, we love it! We’re so glad you were happy with your experience.

Regards,
Jamie

Resposta da Back to the Office

16/09/2025

Thank you, Jason — we’re thrilled you’re loving your new Puma Playseat gaming chair!

It's great to hear you grabbed one of the last ones at a great price and that it arrived so quickly. We really appreciate the 5⭐ review and your kind words. Enjoy the setup!

Regards,
Jamie

Resposta da Back to the Office

16/09/2025

Thank you so much for your amazing feedback — we’re delighted to hear you’ve consistently had fantastic service with us.

It’s wonderful to know our support team was able to help so quickly and that you’re loving your new earbuds, both for the fit and the sound quality.

Your kind words and 10 out of 10 mean a lot to us, and we truly value your support.

Regards,
Jamie

Resposta da Back to the Office

14/08/2025

Thank you, Mike — we’re glad you were happy with the price and how quickly your order arrived. We really appreciate your feedback!

Kind regards,
Jamie

Resposta da Back to the Office

14/08/2025

Thank you, Fred — we’re delighted you were happy with the quick and efficient delivery, and we really appreciate the 10 out of 10!

Kind regards,
Jamie

Resposta da Back to the Office

12/08/2025

Hi Paul,

We’re very sorry to hear that you feel disappointed with your order and the experience you’ve had. We would like to take this opportunity to clarify the situation in full, as transparency is extremely important to us.

The product you purchased — the Makita DUN461WZ 18V Li-ion LXT 46cm Pole Hedge Trimmer — has always been listed on our website with the title and product description clearly stating “Batteries and Charger Not Included”. This wording has never been altered since the listing was first published.

The photographs originally shown on our listing came directly from Makita’s official marketing materials, which are the same as those used by many other UK suppliers for this model. These original images displayed the trimmer with a solid battery in place. While this was intended by Makita for illustrative purposes only, we do recognise that it could understandably be interpreted as meaning a battery was supplied.

After you brought this to our attention in your email, we reviewed the imagery and updated it to show the tool without a battery to make it much clearer for future customers. This change was mentioned in our email conversation with you at the time. The product text itself was never changed — only the photographs — and at no point did we intend to mislead.

In addition to the title and description, our product page also includes customer reviews from previous buyers, one of which specifically states:

“Well made, light and easy/efficient to use. Remember that it needs a Makita 18V battery if you do not have one already.”

This was available to view before purchase and could have been a helpful point of reference, as would reaching out to us directly if you were unsure about the inclusions. We’re always happy to confirm product details before an order is placed.

With regard to pricing, you mentioned that we were £7 more expensive than elsewhere. However, when we checked against other reputable UK retailers for the same bare unit at the time of your purchase, our price of £144.99 was actually the lowest available, with similar listings ranging from £159 to £176. We always aim to remain competitively priced and offer value alongside fast delivery and customer support.

We understand that this has still been a frustrating experience for you, and we have offered options to resolve the matter, including covering the return postage for a full refund or helping source a compatible Makita battery at a competitive price. Our aim is always to work with our customers to find a satisfactory resolution.

We’re a small business and take all feedback seriously — even when it’s critical — as it helps us improve our service and avoid similar misunderstandings in the future. We regret that you feel the experience has been “underhand” and hope this response reassures you that our intention was never to mislead, but to provide accurate product information in line with the manufacturer’s specifications.

Regards,
Jamie
Back to the Office

Resposta da Back to the Office

11/08/2025

Hello Jez,

We’re very sorry for the delay with your order and for the frustration this caused.

As a small independent business, we always aim to dispatch and deliver within our stated timeframes, but unfortunately, unexpected delays can occasionally occur once the parcel is with the courier.

We understand this was inconvenient and disappointing, and we also apologise for any miscommunication about the dispatch status. We’re glad to hear your monitor has now been delivered, and we’ll be reviewing our processes to improve both speed and communication in the future.

Thank you for your feedback and for supporting a small business like ours.

Kind regards,
Jamie
Back to the Office

Resposta da Back to the Office

12/08/2025

Hi Chris,

Thank you so much for your kind words — they really made my day! I’m so pleased we could get the Epson printer to you so quickly and help you deliver for your client without losing your weekend.

It’s always great to hear when our efforts make a real difference, and I truly appreciate you taking the time to share your experience. We’ll be ready to help again whenever you need us, and I’m glad you found our pricing competitive too.

Thanks again for your trust and support — it means a lot to a small business like ours.

Kind regards,
Jamie

Resposta da Back to the Office

12/08/2025

Hi Collins,

Thank you for your review — I’m so glad to hear your S25 Ultra arrived quickly and that you’re happy with our service. It’s great to know we could deliver ahead of expectations, even with standard delivery.

We really appreciate your support and look forward to helping you again in the future.

Kind regards,
Jamie

Resposta da Back to the Office

12/08/2025

Hi Susan,

Thank you for your lovely review! I’m so pleased your order arrived quickly, in perfect condition, and was easy to set up. That’s exactly the experience we aim to give every customer.

Your feedback means a lot to us, and we’re grateful for your support.

Kind regards,
Jamie

Resposta da Back to the Office

14/08/2025

Thank you, Gem — we’re so pleased your Rug Doctor bundle arrived so quickly, especially on standard delivery, and that you received it the very next day.

It’s wonderful to hear that the ordering process was straightforward and that our email updates kept you informed at every step.

We’re glad the product and cleaning supplies have made a great first impression.

Your 5-star feedback really means a lot to us!

Regards,
Jamie

Resposta da Back to the Office

14/08/2025

Thank you, Daryl — we’re delighted you found us fast and reliable.

We’re glad you value our choice of courier, and it’s great to know DHL’s service gave you confidence your delivery would arrive as promised.

Regards,
Jamie

Resposta da Back to the Office

14/08/2025

Thank you, Patricia — we’re thrilled to hear your first purchase with us went above and beyond your expectations.

It’s fantastic that your order arrived in less than 24 hours, even though it was estimated at 3–5 business days.

We’re so pleased you found the website easy to use and the whole process seamless. We truly appreciate your kind words and look forward to welcoming you back again!

Regards,
Jamie