I canceled my Brain.FM subscription last year and recently received a renewal charge of €61 with no warning. I have not used the service since canceling and did not authorize this payment. I've no... Ver mais
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I find it inappropriate that several reviews claim it’s a scam without any proof. I tried Brain fm for nearly two months; I really liked the music and the app's features. However, I wasn't really usi... Ver mais
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Edited: The music didn't quite hit the spot for me. My mind got too involved in the music, and different bits of my brain started buzzing too often. The free trial ended before I cancelled, but t... Ver mais
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Despite what some reviews here are saying, the company does not scam their users or use bad practices. They work via a subscription-based model, with an option to opt out before trial period runs... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Brain.fm - Music designed for the brain to enhance focus, relaxation, meditation, naps and sleep within 10 - 15 minutes of use.
Informações de contacto
Chicago, Estados Unidos da América
- brain.fm
3,0
Aceitável
96 opiniões
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Although I didn't use the service, I can confirm the customer service is amazing, and extremely reliable :)
Honestly, I forgot to use the service in my trial period. One day, I remembered about it because I was charged for the anual plan, I just had forgotten to cancel my free-trial subscription. I contacted the team right away. They replied very fast, and refunded me for the subscription, which I had cancel right before writing them. Although I didn't use the service, I can confirm the customer service is amazing, and extremely reliable :)
18 de outubro de 2025
Opinião espontânea
Resposta da Brain.fm
Hi Sarah, thank you so much for this incredibly kind review! We're thrilled that our team could help you quickly and smoothly, even though the situation wasn't ideal.
Here's the thing though - we're a bit sad you never got to experience what Brain.fm actually does! Since you had such a positive experience with our team, we'd love for you to try the app that we're all so passionate about.
Our scientifically-designed music uses neural phase-locking technology to help you focus, relax, or sleep better - and we have research published in Nature Communications Biology backing it up. Many users say it's genuinely transformed their productivity and focus.
If you're open to it, we'd love to offer you an extended free trial to actually test it out - no strings attached. Please email us at support@brain.fm mentioning this review, and we'll set you up. We think you'll understand why we're so excited about what we've built!
Thanks again for spreading the word about our customer service. Hopefully we can show you the full Brain.fm experience soon!
Best,
Ingrid
I tried Brain.fm hoping the music would…
I tried Brain.fm hoping the music would help me focus, but I honestly didn’t find it effective or enjoyable. The sound felt repetitive and distracting rather than calming or motivating.
What really frustrated me, though, was the billing experience. I attempted to cancel my free trial before it ended, but my card was charged almost immediately as I was canceling. It felt like the system was designed to make cancellation difficult or delayed just long enough to trigger a charge.
I reached out expecting a quick fix, but I’m still disappointed in how it was handled. Between the underwhelming music and the poor cancellation experience, I can’t recommend Brain.fm.
Follow up- They did respond quickly to my email. In the end, they did fix the issue.
3 de outubro de 2025
Opinião espontânea
Resposta da Brain.fm
Hi James,
Thanks for sharing your honest feedback. We know Brain.fm's approach doesn't work for everyone, and we appreciate you giving it a try.
I'm sorry about the billing confusion during cancellation. I see from our support team that we were able to refund you quickly once you confirmed, but you're right that it shouldn't have been frustrating in the first place. We're working to improve that experience.
We appreciate you taking the time to share this feedback with us.
Best,
Brain.fm Team
I used to waste a LOT of time on YT
I used to waste a LOT of time on YouTube at the start of every activity in order to find the right kind of music. I realized today after I reached a 16-week streak that I never want to go back to that, I must have saved at least 1-2 hours a day, which is 7-14 a week, and after 16 weeks, that's at LEAST 112-224 Hours of my life back. Thank you brain.fm, for giving me back 20 days of my life already. You have a lifelong customer.
3 de outubro de 2025
Opinião espontânea
Resposta da Brain.fm
Hi Logan,
We love that you did the math—112-224 hours back in your life over 16 weeks! That's the kind of impact we hope Brain.fm has, and it's amazing to see you quantify it.
Thank you for taking the time to share this. Your 16-week streak is inspiring, and we're grateful to be part of your routine.
Here's to many more productive days ahead!
I signed up for a free trial and…
I signed up for a free trial and cancelled, yet they still charged my card. Do not sign up for a trail as this is a complete waste of time!!!
27 de setembro de 2025
Opinião espontânea
Resposta da Brain.fm
Hi Lucas,
I'm sorry this happened. You shouldn't have been charged after cancelling your trial.
Please email us at support@brain.fm and we'll get this refunded for you right away.
Thanks for letting us know.
Resposta da Brain.fm
Hi Alexandra, thanks for taking the time to leave a review! We're a bit unsure about what 'NOT BED' means - could you clarify your experience with Brain.fm? We genuinely want to understand whether you had a positive or negative experience so we can either celebrate what worked or fix what didn't.
Please reach out to us at support@brain.fm with more details about your experience. We're here to help and make sure Brain.fm works well for you!
Very beneficial
I've been using this for a while now. I use it mainly when in the gym (the workout mix) and when working online. I find brain.fm helps me focus when, usually, I would get easily distracted or give up sooner. Very fair pricing compared to the other options available.
11 de agosto de 2025
Opinião espontânea
Resposta da Brain.fm
Hi Steven,
Thank you for the fantastic review! We're so glad Brain.fm is helping you stay focused during workouts and work sessions. It's exactly what our scientifically-designed tracks are meant to do.
We appreciate you noting our fair pricing and being such a loyal user. Reviews like yours inspire us to keep improving!
Best regards,
The Brain.fm Team
Massive difference
I'm only a week in, but I am seeing massive differences to my productivity, especially my wfh days. Keen to hear more about the science behinfd the product, and to hear more from users who have used intense focus for longer periods of time.
22 de julho de 2025
Opinião espontânea
Resposta da Brain.fm
Thanks so much for the review! It's awesome to hear you're already seeing such a big difference in your productivity after just a week.
The science behind focused work sessions is pretty fascinating stuff, and it sounds like you're really feeling the benefits. We've got tons of users who has been using the app for months and years, so you're definitely in good company.
Really appreciate you taking the time to share your experience. Happy listening!
Resposta da Brain.fm
🔥 Thanks for the 5-star!
Been using it daily!
Didn't think it would work, but wow - I actually focus way better with Brain fm. Been using it daily!
20 de junho de 2025
Opinião espontânea
Resposta da Brain.fm
Joe, we LOVE a good skeptic-turned-believer story! 😄
"Didn't think it would work, but wow" that's honestly one of our favorite types of feedback. There's something so genuine about discovering that Brain.fm actually delivers when you weren't expecting it to.
Daily use is the ultimate testament to something working. Thanks for giving us a chance and for sticking with it once you felt that focus difference!
Keep up that daily streak! 🧠🔥
Brain.fm is the perfect experience for…
Brain.fm is the perfect experience for me. The music, the descriptions, and the science behind it is excellent. I love it so much and been using it for a week. The best brain music for a single time of focus, sleep, meditation, or relaxing. This website helps my life during times when I need to focus, meditate, sleep, or relax. This is a incredible website, 5 stars.
14 de junho de 2025
Opinião espontânea
Resposta da Brain.fm
We love that you've discovered the perfect Brain.fm experience in just one week - from focus to sleep to meditation to relaxation. You're getting the full spectrum of what we've designed!
It's amazing to hear that our music, descriptions, and the science behind it all clicked for you. That combination is exactly what we pour our hearts into - creating something that genuinely helps improve your daily life across all those different moments when you need it most.
Thanks for the 5 stars and for letting us be part of your focus, meditation, sleep, and relaxation routine! 🧠✨
My brain found the brain.fm songs disturbing but you might like them
All of our brains work differently. I've just tested out various ones on brain.fm and none of them resonated with me. In fact they seemed disturbing/unsettling. But there also are a LOT Of ways to modify the songs and I didn't take the time to explore all of them so you may find you love certain ones. I was looking for additional ADHD music as I use a free one I found online that I've used for years and am very happy with but it annoys my non-ADHD partner so I have to wear earphones I was hoping to find one he liked too. But no! So we are all different. I'd suggest you do the free trial for several days, play around with all the settings and you may find one or more of the songs works for you. Hope you find your focus song. I find I get lots more done when listening to my song in the background.
10 de junho de 2025
Opinião espontânea
Resposta da Brain.fm
Hi Sue! Thanks for sharing your honest experience. You're absolutely right that we all have different preferences when it comes to focus music!
It sounds like you didn't get a chance to explore our filters and customization options during your trial - that's exactly where the magic happens. We have tons of different styles and settings that can make all the difference in finding what clicks for you and your partner.
We totally agree that testing and hearing the difference is key to experiencing what Brain.fm can do. Thanks for encouraging others to try the free trial and experiment with the settings - that's exactly what we'd recommend too!
Appreciate you taking the time to leave feedback. 🎧
I LOVE Brain.FM
I LOVE Brain.FM. AS a writer of fiction with ADHD, having soothing sounds of thunder and rain, or whatever else this very cleverly designed piece of software decides for me, help me to focus and zero in on my story. Thank you guys for your genius. I'm a subscriber for life.
31 de maio de 2025
Opinião espontânea
Resposta da Brain.fm
Byron, this just made our entire team smile! 📚✨
As a writer with ADHD, you totally get what we're trying to achieve - creating that perfect sonic environment where your creativity can flow and your focus can lock in. Hearing that our "clearly designed software" helps you zero in on your stories is the ultimate compliment for our team.
Thunder, rain, and all those ambient sounds are some of our favorites too - there's something magical about how they can transport you right into that writing zone.
Thanks for being a subscriber for life and for sharing the love. Keep those stories coming! 🧠⚡
Great app, honest company, good customer service
I like the features and the app itself. A bit on the pricy end, if I had more room for these types of investment I would've certainly continues using it.
I had to cancel my trial, but of course I managed to forget to cancel. And that's where they get you, right?
No. I reached out to customer service, explained what happened, and they canceled my plan and refunded my the amount that had been withdrawn.
Everything's a service nowadays, I get it. And amongst those services, there are so many who have predatory tactics to lock in users. It's refreshing to see a company with this business model actually trust the quality of their product, and not having to rely on shady tactics to lock users in.
They didn't even do the "Please write a review"-thing. I'm writing this a month later, completely unprompted!
23 de abril de 2025
Opinião espontânea
Resposta da Brain.fm
Robin, thank you for this thoughtful review! 🙏
We're sorry about the trial cancellation mix-up, but glad our team could make it right with the refund. Putting users first is one of our core values, so handling situations like this properly is exactly what we aim for.
Your point about trusting product quality over "shady tactics" means everything to us. We believe if Brain.fm truly helps people, that should speak for itself.
Thanks for the authentic, unprompted feedback - it tells us we're on the right track! 🧠
Lasting Mood Improvements and Feelings of Wellness
Brain FM is one of the only apps that has not only fulfilled its claims but has exceeded my expectations.
I'm on day three of using it, and I'm discovering benefits that weren't even advertised, such as improving my mood, not only when I'm using the app, but even for hours after turning it off!
As a researcher myself, I've read up on the science behind Brain FM, and it's solid. I suspect the effects are long-lasting because sound impulses train my brain over time by creating durable neural pathways that mimic the moods reflected in the music, so that when the music is switched off, those pathways still remain.
What's more, I've struggled with depression due to complex trauma for many years, and I can attest that this app is as effective for me as long-term hypnosis therapy, more effective than CBT (cognitive-behavioral therapy), and has had more immediate and perceptible effects than anti-depressant medication with zero side-effects!
I really feel like this app gives me the power to reprogram my brain for wellness, and that, in a lasting manner. I've found a way to hack my brain!
Thanks, Brain FM! Stay Brainy ;)
22 de maio de 2025
Resposta da Brain.fm
Wow, this review just blew us away! 🤯 Thank you for taking the time to share such detailed insights about your experience.
As a researcher, you clearly understand the science behind what we're doing - and hearing that you're experiencing those lasting mood improvements even hours after listening is exactly what our neuroscience team hopes to achieve with those durable neural pathways.
Love that Brain.fm has been such a powerful tool in your wellness journey. Your phrase "hack my brain" perfectly captures what we're all about - giving people the power to actively shape their mental state.
Thanks for being part of the Brain.fm community! 🧠✨
I'm not sure with this one
I'm not sure with this one. I have not really read any of the scientific proof they provided or the data backing their claims but they seem succesful, so I thought there must be a reason for it. I am trying to incorporate brain.fm into my daily life. On my way to work, during work, when showering or when trying to fall asleep / sleeping.
The App needing Credit card info to be paid kinda stinks. But I got around it downloading the App and using Google to pay for it. Without that Option I propably would never have paid for this...
So far I cannot say I have felt a Real difference in anything. Maybe it doesn't work for everyone? Maybe its User error? Maybe it does work and I just don't notice... anyways I will continue using the App until my subscription ends and see.
7 de maio de 2025
Opinião espontânea
Resposta da Brain.fm
Hi Viktor,
Thanks for your honest feedback. Brain.fm works differently for everyone, and we want you to be completely satisfied.
Not feeling results? We'd be happy to process a full refund - just contact support@brain.fm.
If you prefer to continue your subscription, we can share some tips to optimize your experience.
We're also improving our payment options based on feedback like yours.
Thanks for giving us a try!
Deceptive patterns on annual renewals
I've not used BrainFM for months, disappointed that there is no notification about an upcoming annual renewal like so many other services send. Several other deceptive patterns on their site like not being able to remove payment details, only add an alternative.
[Edit. Credit where it's due, I have now received a refund for this renewal.]
17 de abril de 2025
Opinião espontânea
Resposta da Brain.fm
Hey! Thanks for the feedback. We're sorry to hear you had trouble - this isn't what we want for you at all. We'd like to fix this right away. Could you send your account details to Support@brain.fm so we can look into what happened? We're here and ready to help!
It's spectacular
It's spectacular. I've been using it for about a year on my Mac. I had a subscription, I let it lapse, and then realized how much I miss Brain.fm. I'm a software engineer, and their tunes help me stay in the zone and improve my mood. Thanks!
15 de abril de 2025
Opinião espontânea
Resposta da Brain.fm
Thanks for the awesome review! We're so happy to hear Brain.fm has been helping you stay in the zone with your coding work.
Great to hear you came back after trying life without us - that's probably one of the the best compliments we could get! We hear you, we do use the app daily. We understand how it becomes part of your daily flow.
Thanks for taking the time to share your experience. We appreciate having you in the Brain.fm community!
Really helpful!
I noticed that I tend to struggle with focus and productivity, especially when I have a lot of free time. This app has really helped me maintain consistent focus when I'm working on a task. I've been able to do a solid 30 mins straight of work without a distraction. I'm really grateful for this app.
10 de abril de 2025
Opinião espontânea
Resposta da Brain.fm
Thanks for the great review! Happy to hear the app has helped you overcome those focus challenges, especially during free time when distractions can be tempting. Being able to work distraction-free for 30 minutes straight is a real win! Many of us struggle with the same thing, which is exactly why we created Brain.fm. Thanks for sharing your experience!
Brain.fm is great
Brain.fm has helped me so much. I love this site, whenever I have a lot of things to do, I usually procrastinate incredibly and end up not doing my work, or using AI, but with brain.fm, I'm able to focus for long periods of time and do what needs to be done. Obviously I think it's very well worth the price, and even if you find it expensive, they have a free trial so you can see if the effects work for you. 5/5, recommend for students, writers, and anyone else.
3 de abril de 2025
Opinião espontânea
Resposta da Brain.fm
Thanks so much for your awesome review! We're thrilled to hear how the service has helped you overcome procrastination and maintain focus for extended periods.
Your recommendation for students and writers is spot on - that's exactly who we had in mind when developing our focus audio. And thanks for mentioning the free trial - it's definitely the best way for new users to experience the benefits firsthand.
If you ever have suggestions for how we could improve Brain.fm further, we're all ears!
Thanks again for taking the time to share your experience. Happy listening!
This has helped me focus
This has helped me focus, probably the best focus app on the market. You have bunch of tracks and different levels of them as well depending on if you are doing deep work or learning etc.
1 de abril de 2025
Opinião espontânea
Resposta da Brain.fm
Thank you, Christian!
We're thrilled to hear you've found Brain.fm helpful for focusing and that you consider us the best focus app on the market. That's exactly what we aim to be!
We appreciate you noticing the variety of tracks and intensity levels we offer for different types of work. Our team puts a lot of thought into designing audio that's optimized for specific mental states and activities.
Thanks for taking the time to share your positive experience!
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