Order took a little bit longer, although from ordering on it was very clear that the process would take at least 4-6 weeks. Buchan reached out to me without specific notice to resolve everything. A pr... Ver mais
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Leia as opiniões dos outros
Brought my jacket end of August, told 4/6 week delivery for pre order. Hasn’t arrived, had to chase twice now. Told they have supply delays “your Water Reactive Cheetah Rain Jacket (#BU48184... Ver mais
I love my Buchan rain jacket! Fits perfectly. One of my favorite things about the jacket are the adjustable straps. Strategically placed in all the right spots. It also kept me incredibly warm this... Ver mais
A empresa respondeu
I love this jacket! It was just as described. I appreciated the emails updating me on exactly where they were in the process-from construction to shipping and delivery. I also saw someone express conc... Ver mais
4,0
Bom
586 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The cheetah print jacket is amazing
The cheetah print jacket is amazing! Really good quality and unique. Got it for a friend for her birthday and she gets compliments on it all the time, had to buy one myself!
10 de setembro de 2026
Opinião espontânea
Resposta da Buchan
Hi,
Thank you so much for the amazing feedback! We’re thrilled to hear that your friend loved the Cheetah Print Jacket and that she’s been getting so many compliments on it. And we’re especially happy to hear that you liked it enough to get one for yourself too! We truly appreciate your support and hope you enjoy your jacket just as much.
Kind regards,
Elijah Buchan
Best jacket ever
I love the rain jacket! It took a little longer than six weeks, but I sent a mail to the costumer service and it didn’t take long before they answered and i got my jacket. I also got mails along the process and it was really nice to get that kind of updates. The jacket is fully rain proof and the leopard print is insanely cool! Couldn’t ask for a better result than this. I fully recommend it
25 de setembro de 2026
Opinião espontânea
Resposta da Buchan
Hi,
Thank you so much for sharing such a detailed review! We’re really happy to hear that you love your rain jacket, especially the fully waterproof protection and the leopard print effect. We’re also glad our customer service was able to assist you quickly and that the updates throughout the process helped keep you informed. We truly appreciate your patience with the longer delivery time and your recommendation it means a lot to us!
Kind regards,
Elijah Buchan
Very trustworthy store
Very trustworthy store. Out of my own experience, everything ordered is perfect and on time. Customer service is on a very high level. When you need to contact them, their reply comes the very same day.
Im sure im gonna visit their site again.
28 de setembro de 2026
Opinião espontânea
Resposta da Buchan
Hi,
Thank you so much for your kind and encouraging feedback! We’re really happy to hear that everything you’ve ordered has been perfect and arrived on time, and that you’ve had such a positive experience with our customer service. It means a lot to know that you appreciate our quick responses and trust our store. We’ll be very happy to welcome you back to our website again!
Kind regards,
Elijah Buchan
Really good communication and the…
Really good communication and the cheetah jacket is the best jacket i’ve ever had
13 de setembro de 2026
Opinião espontânea
Resposta da Buchan
Hi,
Thank you so much for your kind words! We’re really happy to hear that you had such a positive experience with our communication and that you’re loving the Cheetah Jacket. It means a lot to know that it has become your favourite jacket, and we truly appreciate your support!
Kind regards,
Elijah Buchan
Great Jeans and Great Fitting
I think the quality of the jeans is really good if you look at the price you pay for the jeans then you just get happy. Because you really pay for quality and drip!! And not to much for the label. And the fitting is really nice and a tip to everyone this jeans are fitting better with every wear so have some patience! Thanks to Buchan for the two great jeans!! The only thing that can be better is the delivery time. But if when you have your things delivered then the delivery time doesn't matter anymore. So Thank you again Buchan I will be back to buy some stuff.
10 de setembro de 2026
Opinião espontânea
Resposta da Buchan
Hi,
Thank you so much for sharing such detailed feedback! We’re really happy to hear that you love the quality, fit, and style of your two jeans, and we especially appreciate your tip about giving them some time to settle in with each wear. We’re also sorry that the delivery took longer than expected, and we truly appreciate your patience and understanding. It means a lot to know that you’ll be back for more Buchan pieces!
Kind regards,
Elijah Buchan
The bright and dark side
It's worth the price honestly, the color is so pretty and the pattern is amazing. But really buchan do better with the shipment, you can't advertise that much and take so long to deliver it. Also customer service isn't really available nor accesible. Even if it takes so long to ship, you should be ready to answer your clients from the moment they pay for it. I am satisified but I am taking my distance from this company becasue of shipment and lack of customer service.
25 de setembro de 2026
Opinião espontânea
Resposta da Buchan
Hi,
Thank you for taking the time to share such detailed and honest feedback. We’re really happy to hear that you love the colour, pattern, and overall quality, and we’re genuinely sorry that the shipping time and your experience with customer service left you disappointed. We would also like to clarify that we did respond to your email on August 4 at 20:22, the same day you contacted us, as we actively work to respond to customer enquiries as quickly as possible. Nevertheless, we’re sorry if anything about your experience felt inconvenient or difficult, and we would be happy to look into the matter or any remaining concerns again for you.
Please email us at support@buchan.store with your order number, and our team will gladly review your case and work with you toward a fair resolution. We truly appreciate your feedback and will take your comments about shipping and communication seriously.
Kind regards,
Elijah Buchan
Love my jacket it really does turn…
Love my jacket it really does turn cheetah and it’s really top quality!!
25 de setembro de 2026
Opinião espontânea
Resposta da Buchan
Hi,
Thank you so much for your amazing feedback! We’re really happy to hear that you love your jacket and that you’re enjoying the Cheetah effect as much as we do. It’s great to know that the quality has met your expectations too. We truly appreciate your support!
Kind regards,
Elijah Buchan
Everything is amazing
25 de setembro de 2026
Opinião espontânea
Resposta da Buchan
Hi,
Thank you so much for your amazing feedback! We’re thrilled to hear that you’re happy with everything. Your support means a lot to us and motivates us to keep doing our best!
Kind regards,
Elijah Buchan
love the rain jacket it’s so cool
love the rain jacket it’s so cool. and the pink jersey is a great fit as well!!
11 de setembro de 2026
Opinião espontânea
Resposta da Buchan
Hi,
Thank you so much for your lovely review! We’re thrilled to hear that you love the rain jacket and that the pink jersey fits you so well. It’s great to know that both pieces are making you happy. We really appreciate your support!
Kind regards,
Elijah Buchan
Die Jacke ist in der bestellten Größe…
Die Jacke ist in der bestellten Größe angekommen, jedoch ist sie mir zu groß. Dies ist nicht der Grund für die Bewertung. Ich möchte die Jacke zurück senden wie auf der Website angegeben innerhalb der 14 Tage Rückgabe. Support ist sehr langsam und schickt bist dato kein Rücksendelabel (erste Mail meinerseits ist 5 Tage her). Problem ist nicht, dass sie sich nicht melden, sondern das in jeder Mail von mir erwähnt ist, dass ich die Jacke zurückschicken möchte und die Geld zurück Option, dafür natürlich das Rücksendelabel benötige. Antworten bekomme ich, jedoch nur ob ich die Jacke nicht doch behalten möchte und dafür ein Gutschein oder 20% Nachlass etc. Sie bieten mir alles mögliche an, jedoch bekomme ich die ganze Zeit kein Rücksendelabel.
Klarna habe ich ebenfalls informiert, dass die Zahlung pausiert ist und ich Buchan kontaktiert habe jedoch noch nichts erreicht habe. Service ist schlecht, anders kann man es nicht ausdrücken. Trotz genauer Angabe mit Grund und das man die Jacke wie auf der Website beworben zurück geben will bekommt man nur Probleme und kein Label um es abschicken zu können.
25 de setembro de 2026
Opinião espontânea
Resposta da Buchan
Hi,
es tut uns aufrichtig leid, dass Sie trotz Ihrer klaren Bitte um eine Rücksendung bislang kein Rücksendeetikett erhalten haben. Wir verstehen Ihren Ärger, insbesondere weil Sie mehrfach deutlich gemacht haben, dass Sie die Jacke zurücksenden und eine Erstattung erhalten möchten, und unsere Antworten stattdessen andere Lösungen angeboten haben. Dafür möchten wir uns ausdrücklich entschuldigen. Bitte schreiben Sie uns unter support@buchan.store mit Ihrer Bestellnummer, damit unser Team Ihren Fall gezielt prüfen und gemeinsam mit Ihnen eine faire Lösung finden kann.
Mit freundlichen Grüßen,
Elijah Buchan
I love the cheetah Jacket
I love the cheetah Jacket. The quality is high and I love the fit. It Looks pretty cool and I‘m excited for rainy days now, so that I can wear it. I‘m in love honestly and I already ordered a Second One. The only thing irritating is the sizing, but it is described correctly on the Website. So I recommend to read the sizing Chart instead of ordering your normal size blindly.
10 de setembro de 2026
Opinião espontânea
Resposta da Buchan
Hi,
Thank you so much for your amazing review! We’re absolutely thrilled to hear how much you love the Cheetah Jacket, from the quality and fit to its unique look. It means a lot to us that you’ve already ordered a second one! We also really appreciate you highlighting the sizing chart—it’s definitely helpful to check the measurements before choosing your usual size.
Kind regards,
Elijah Buchan
Buchan is the new fashion leader
I ordered Two tshirts two jeans and the jacket in black, i am very surprised by the quality of the products, the fabric is super thick and it feels soft, the jeans will be my favorite for years, and all the things from this store are very cool-fashionable, I got compliments the first day wearing it and on social media lots of people love the jacket when I posted it.
17 de setembro de 2026
Opinião espontânea
Resposta da Buchan
Hi,
Thank you so much for this amazing feedback! We’re thrilled to hear that you’re so impressed with the quality, especially the thick and soft fabrics, and that you’re already seeing the jeans as a long-term favourite. It’s fantastic to know that you received compliments right away and that people loved the jacket when you shared it on social media. We truly appreciate your support and are so happy you’re enjoying your Buchan pieces!
Kind regards,
Elijah Buchan
Black rain jacket is gorgeous!
Ordering was simple, the website is clear and the whole process was easy. I appreciate that the product is made to order which does take a bit longer to receive but produces a quality product. Also, this water-reactive fabric is FIRE!!
23 de setembro de 2026
Opinião espontânea
Resposta da Buchan
Hi,
Thank you so much for your fantastic feedback! We’re glad to hear that you found the ordering process simple and the website easy to navigate. It’s great to know that you appreciate the made-to-order approach and the quality it delivers, and we’re especially happy that you love the water-reactive fabric — it really is!
Kind regards,
Elijah Buchan
Exactly what I was hoping for
Although it said ‘preorder’ when I purchased the brown rain jacket, it only took 2 weeks in total so I was very surprised that it came that early in the mail today! The jacket fits absolutely perfect, I’m 167cm and ordered S, still fits loose which is exactly what I was hoping for. Very nice quality and feel, tested the cheetah print by making it wet and it’s still visible after a while so it doesn’t fade away quickly when it’s drying. Excited to wear this! Happy customer 🤎
23 de setembro de 2026
Opinião espontânea
Resposta da Buchan
Hi,
Thank you so much for sharing your experience! We’re delighted to hear that your brown rain jacket arrived earlier than expected and that the size and fit are exactly what you were hoping for. It’s fantastic to know that you’re happy with the quality and that the water-reactive cheetah print impressed you as well. We hope you enjoy wearing your jacket and thank you for your support! 🤎
Kind regards,
Elijah Buchan
A rain jacket that doesn’t ruin any outfit
I really loved the idea of doing a more fun rain jacket, it’s very stylish and matches with a lot of outfits. The jacket also protects from the water it does not leak or anything my skin and clothes are completely dry after using the jacket, it does help a lot. I did have to wait a month or so, for the jacket but it got here the day it was meant to be here I find that amazing, and I can say that the wait for the jacket was worth it!
23 de setembro de 2026
Opinião espontânea
Resposta da Buchan
Hi,
Thank you so much for your wonderful feedback! We’re thrilled that you love the fun and stylish design of the rain jacket and that it keeps you completely dry in the rain. We’re also glad to hear that, despite the wait, it arrived exactly when expected and that you feel the jacket was worth it. We truly appreciate your patience, trust, and support!
Kind regards,
Elijah Buchan
Totally worth it!
The quality it’s amazing, i’ve never seen a jacket like the one i’ve got here.
It takes a bit to come but it’s totally worth it!!!
Great job!
Thank you so much.
2 de setembro de 2026
Opinião espontânea
Resposta da Buchan
Hi,
Thank you so much for your amazing feedback! We’re thrilled to hear that you’re impressed with the quality and that your jacket feels truly unique. We really appreciate your patience with the delivery time, and we’re delighted that you feel it was completely worth the wait. Your kind words and support mean a lot to us!
Kind regards,
Elijah Buchan
Resposta da Buchan
Hi,
Thank you so much for your kind review and recommendation! We’re delighted to hear that you’re happy with the quality of your order and that the shipping went smoothly. We truly appreciate your support and are grateful to have you as a Buchan customer.
Kind regards,
Elijah Buchan
Great quality
Amazing product fits perfectly and great quality. Long delivery (as mentioned on website) but regular updates on the order.
26 de agosto de 2026
Opinião espontânea
Resposta da Buchan
Hi,
Thank you so much for your great review! We’re delighted to hear that the product fits perfectly and that you’re happy with the quality. We also really appreciate your patience with the longer delivery time and are glad the regular order updates helped keep you informed. Your support means a lot to us!
Kind regards,
Elijah Buchan
het beste merk dat er bestaat!!!
22 de setembro de 2026
Opinião espontânea
Resposta da Buchan
Hi,
Thank you so much for the amazing feedback! We’re incredibly happy to hear that you feel this way about Buchan and truly appreciate your support. It means a lot to our entire team to have such enthusiastic customers behind the brand.
Kind regards,
Elijah Buchan
Cheeta print rainjacket
I pre-ordered the jacket back at the end of June. It was a long journey to get the jacket since i had to move to another country in the mean time but the team has been very helpful, changing the shipping address and all!
The rainjacket is amazing: I didn’t expect it to be so full of details and adjustments! It has elastic ends so you can tighten it to your liking plus a strap on the wrist; it’s great against wind and rain, even when biking. The cheeta print pattern comes out for real when it rains and it’s so good, I get a lot of compliments and people are very surprised. It has become my daily jacket since I got it, it’s perfect!
22 de setembro de 2026
Opinião espontânea
Resposta da Buchan
Hi,
Thank you so much for this amazing review! We’re delighted to hear that our team could help with the shipping address change and that the rain jacket has become your daily go-to. It’s fantastic to know you love all the details and adjustments, and that the reactive cheetah print gets so many compliments! We truly appreciate your patience, support, and kind words.
Kind regards,
Elijah Buchan
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