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Informações sobre a empresa

  1. Loja de cosméticos
  2. Loja de produtos de beleza

Escrito pela empresa

We are BUG, a male cosmetics brand and we are here to disrupt the industry as you know it. We offer a new concept to men's beauty with makeup for men. Our products combine proven skincare benefits with high-performance cosmetics, to provide a solution to everyday guys who are seeking simple but highly effective cosmetic products to combat their skin challenges and enhance their appearance and confidence. All of our products are 100% natural, Vegan and cruelty free… our formulation have been specifically crafted for the male skin type and also contains oats and hops for additional skincare benefit. Its antioxidant and anti-inflammatory properties help to treat dry skin and remove dead skin cells.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

19 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I've been using Bug skincare for years…

I've been using Bug skincare for years now and it has been a great addition to my daily routine. I wasn’t sure how I’d feel about makeup in general, but the products from Bug are subtle and easy to use. The concealer is my go-to for covering up the occasional blemish or tired eyes, and it blends in naturally, so I don’t feel self-conscious about it. The foundation is lightweight and does a nice job evening out my skin, especially on days when I want to look a bit more polished.

I like the fact that this is a small business that really understands what men are looking for. The products are straightforward and not over-the-top, which I like. It’s nice to support a brand that puts effort into making quality products without trying to do too much. If you’re considering something simple to enhance your skincare routine, I’d recommend checking them out. Great work folks 👌.

24 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Item not delivered

Payment taken on 26th March. No confirmation email or tracking number. Reached out through their help email and received an automated email that is just empty.
Just like other customers on here, still waiting for response to email or for my order to arrive.

26 de março de 2023
Opinião espontânea
logótipo da bugformen.com

Resposta da bugformen.com

Good Afternoon,

We apologize for the delay in the arrival of your parcel. Upon double-checking, we shipped it out on March 31st. We understand that this delay may have caused inconvenience, and we regret any inconvenience caused. We have recently moved into a new office, which may have contributed to the delay. We hope that you were satisfied with the items you received from us. Please check your inbox for a gift from us.

Thanks
The BUG® Team

Classificada 1 em 5 estrelas

Order paid for and confirmed but never…

Order paid for and confirmed but never delivered.

26 de março de 2023
logótipo da bugformen.com

Resposta da bugformen.com

Good Afternoon,

We apologize for the delay in the arrival of your parcel. Upon double-checking, we shipped it out on March 28st. We understand that this delay may have caused inconvenience, and we regret any inconvenience caused. We have recently moved into a new office, which may have contributed to the delay. We hope that you were satisfied with the items you received from us. Please check your inbox for a gift from us.

Thanks
The BUG® Team

Classificada 1 em 5 estrelas

Payment taken, item not delivered.

10 days after my order was placed and payment has been taken, I have not received an order confirmation or received the item I have ordered. I have sent two messages through the website to ask what is happening with my order and I've not had a reply to either of them.

14 de março de 2023
logótipo da bugformen.com

Resposta da bugformen.com

Good Afternoon,

We apologize for the delay in the arrival of your parcel. Upon double-checking, we shipped it out on March 31st. We understand that this delay may have caused inconvenience, and we regret any inconvenience caused. We have recently moved into a new office, which may have contributed to the delay. We hope that you were satisfied with the items you received from us. Please check your inbox for a gift from us.

Thanks
The BUG® Team

Classificada 4 em 5 estrelas

Like the products

Like the products, found the delivery time quick. Just one point, the brush in the nail polish is a little too thick resulting in too much polish being applied to the nail in one go

12 de março de 2023
logótipo da bugformen.com

Resposta da bugformen.com

Good Afternoon,

Thank you so much for your feedback, and this is something we can look into in the future. We hope you are enjoying your BUG® products.

Thanks,

The BUG® Team

Classificada 4 em 5 estrelas

No delivery email or communication from team

Placed an order 6 days ago that hasn’t been dispatched. Tried to contact the info@ email address over 24h ago, got an automatic reply which was empty and received no follow up. Still waiting for a response and the order. This seems very unprofessional.

Update: eventually received my order but no delivery confirmation was sent. Eventually got a communication from the team which was helpful.

High quality nail polish but very expensive compared to women’s!

15 de março de 2023
logótipo da bugformen.com

Resposta da bugformen.com

Good Afternoon,

We apologize for the lack of communication. We were in the process of changing offices. However, we are pleased to hear that you have received your item. We have improved our system to ensure that all customers emails are responded to within 48 working hours, and customers receive a dispatch email. We hope you have enjoyed using our products.

Thanks

The BUG® Team

Classificada 1 em 5 estrelas

Havent recived order

1 de março de 2023
logótipo da bugformen.com

Resposta da bugformen.com

Good Afternoon,

We sincerely apologize for the delay in delivering your parcel. We recently moved offices, which caused some parcels to be delayed. However, we have now settled into our new office, and we have a new team member who is working diligently to ensure that all parcels are dispatched on time. We appreciate your purchase and hope that you are enjoying your order.

Many thanks,

The BUG® Team

Classificada 5 em 5 estrelas

Review of nail polish & bag

I bought their black and emerald shade for my boyfriend and he loves it!

They’re opaque and their consistency is nice - their toiletries bag is also spacious, it is robust and made from great materials :)

17 de setembro de 2022

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