Campervanvillage  Opiniões 127

Quite a few things wrong with the van when we picked it up. The GPS didn't work, the rear camera didn't work, missing some cutlery.

Van drove well.

Staff weren't very knowledgeable about the van - only told us generic information. Things that were unique to the van we had to discover for ourselves on the holiday, like how to set up the bedding, how to set up the awning.

When we questioned the rear camera, the staff was very dismissive and said there wasn't a camera so how could it be working. But we could see that the van was almost displaying something.

Quite expensive hire with the insurance, but the service and experience of hiring and dropoff doesn't match the price.

We paid over 8.000 AUD for 2 weeks, and have received a dirty, filthy, old and cracked 4x4 pick up. One roof top tent was so dirty, you actually could not use it. We paid extra $1500.- for one way. No one was at the drop off, no one helped us to return the car or how to get jack to the airport. Cutlery and plates were full of spaghetti sause and left over from the prior renters…… have not received any deposit or return documents

I went from Broome to Darwin in a D5. It’s been great! The Van is really comfortable and easy to drive. It has everything one needs when gone camping! While on hire the fuse for the fridge blew, Roadside assistance helped me quickly to resolve the problem though! I would highly recommend! Thanks Team, much appreciated:))

I dropped off the campervan on April 4th, and as of late June, I still haven't received my bond refund — almost three months later. Despite following up multiple times and even initiating a chargeback through my credit card provider, nothing has been resolved.

The terms clearly state that the bond should be returned within 30 days. It’s now well beyond that, and communication from the company has been minimal at best. This delay is unprofessional and frustrating.

Extremely disappointed with this experience.
I rented a car for one month, until May 20, 2025. A $7,500 deposit was taken, with a stated maximum refund period of 30 days after the car’s return.

We are now well beyond that deadline, and I still haven’t received my deposit back, adding that the rental agency have gave the autorisation to release the total amount of the bond the day just after the car was dropped off and no issues were noted on the care.
I’ve contacted customer service multiple times by phone and email, with no result. The teams keep passing the responsibility around, blaming an “account team” that cannot be reached and never replies.

This is unacceptable, especially given the large amount of money involved. The lack of professionalism and responsiveness is clear.

I strongly advise against using this company. If you plan to rent a car here, be prepared to have your money held for weeks—or longer—without any clear process or support.

Unless receiving your prompt and urgent response I will now be forced to take legal action in order to recover my deposit.

We had a great experience renting a camper! The beds were comfortable and easy to set up and convert. The vehicle itself was very reliable and everything worked as expected. The fridge never let us down, and the camper came fully equipped with cooking utensils and small pans, which was super convenient.

The water tank was large enough for showers, cooking, and drinking. very practical for being on the road. There were also two outdoor chairs and a table included, which made it easy to enjoy meals or relax outside wherever we stopped.

Everything was well organized, and communication with the company was smooth and friendly. The only minor downside was that the navigation system couldn't be set to English, but that wasn’t really an issue since we used our phones for directions. Connecting the phone via Bluetooth was easy, and charging it through the car worked perfectly.

Overall, a fantastic experience, would definitely recommend!

Very friendly and nice car for the price. Very happy with the trip in it.
Only thing is the radio didn’t work

No issues with the vehicle however after dropping of the car 36 days ago we still haven’t received our $7500 bond. The terms of the contract clearly state that you will receive your money back within 30 days of return. Have checked with the support team and they confirmed there were no issues with the return and that the refund had been given the okay. The support team themselves and the interactions with depot staff have all been helpful and no issues. The accounts team on the other hand seem lazy and still have yet to reply to my email from 5 days ago (which is the only means of communicating with them), since then; radio silence. This company has breached the contract agreed upon and as a result we are looking into legal action against them. $7500 missing for 6 days now is a major concern. Don’t trust Campervanvillage with your money! Looking at other reviews, this seems to be an established trend.

Avoid this company at all costs. We were initially happy with the car and service provided. However, when it came to dropping off the car, we were told that as per our contract agreement it would take up to 30 days for the $7500 bond to be returned to us. We were assured that there were no issues reported with the state of the car once it was returned and yet after multiple communications we still don’t have our returned deposit after 32 days. Since this is a breach of contract we will now be looking into what legal routes we can take as the company are clearly in no rush to return the funds.

We spend 5 days , drove 1000 km in winter and all in all was a great experience! I would recommend Nissan Elgrande for a couple. Kam was very polite

Van ok. Asían language a bit awkward .

We rented the Nissan Elgrande campervan. We had a very good experience overall. All stuff that was promised online was included.

The Company rented us an incomplete 4x4, with insufficient gear, leaking rooftoptents and without any proper instructions. Afterwards not any effort was made to answer properly let alone to settle the problems.

The camper was great , and the experience beautiful!
But I am still waiting the refund after 2 months

The mechanics at pick were great and did their best given the circumstances. There should be better communication between admin staff and the workers at the pick up office. We arrived at our pick up time and had to wait 2 hours because our van didn't arrive till an hour after we showed up. However the van was in good shape. There could be better chairs as they were falling apart and cooking equipment. Van itself was in solid shape. Car would shake when breaking. Just need to fix their pick up times as the workers at the office were trying to get multiple vans ready for pick up at the same time. We shouldn't have to wait over 2 hours when customers can choose their pick up time. We understand there are unforeseen delays but maybe if the admin team was more organised and there was proper communication with the vehicle staff there would be better reviews. There was no where to wait and multiple other groups were also waiting. If we received an email saying there was delays we could have adjusted and not be surprised on pick up.

Stay away from Campervanvillage and Wickedcampers!

They managed to totally ruin my traveling experience in Australia. And seem to go through lengths to further upset and bully already dissatisfied customers.

Borderline criminal or at the least just very incompetent.

First of all they go through great lengths to try and keep as much of your prepaid bond money as they can. Hiding behind their small print which they will say of course is all transparant on their website. But nobody will explain anything about it during the pickup of your van, that is how transparent they are.

I tried to find the silver lining but they managed to push the boundaries of my patience and understanding.

You can find all the details below and form your own opinion:

- (disappointing)
- I payed 2500 dollars extra compared to my friend, same company, same rental period (22 days), because I chose the 4x4 D5 adventure van. It was nearly identical to hers with the only difference mine was 4x4 but fitted with standard tires and not at all fit for offroad driving if I would have to assess. So I would stay away from this very overpriced option, which seems to me more to be a marketing stunt than a serious consideration for offroad driving
- Be aware about the deductible amount whenever there is damage. With the same insurance my friend had a bond of 500 dollars and a risk of 2000 for single vehicle incidents (hitting a roo for example). But since with my nearly identical vehicle, since classified as a 4x4, my risk with the same insurance was 2000 dollars bond and 5000 dollars risk when having a single vehicle incident (yes, that is on top of the 2500 dollars I had payed extra for the adventure van) (read/study all details on their policy here before you book: campervanvillage .com/policies
- The engine failed (overheated engine) 4 times during the trip seriously limiting the speed and rpm capacity of the car (no compensation or even interest in these issues from either campervanvillage or wickedcampers.
- Be alert you pay 55 cents extra per kilometer you overrun the standard km’s. My gage was broken so I had a unwanted surprise at the end of an additional 900 dollars. Bringing the full rental price to 6000 dollars for a 22 day rental period. In my opinion extremely overpriced for an old and very basic campervan.
- Somewhere in the small print is written that beach driving isn’t allowed. So a 50 meter drive on a hard sand beach which I did cost me 600 dollars. To so called: clean the undercarriage. Total nonsense. Total of the rental has become 6600 dollars now.
- Website info says the car will manage 12 KM per Liter. In real life: if you manage to stay below 2000 rpm while frustrating all the other traffic around you or only drive highway kilometers you’ll get 10 KM per Liter. Normal driving behavior will most likely give you 8 or 9 KM per Liter at best though
- Be aware the van requires Unleaded Fuel 95/98, next to the fact it is harder to find in more remote areas expect to pay 10-15% more for your fuel. Together with the range it adds up quickly I experienced
- Kilometer gage was broken, stuck on 44779 (If I would need to guess I’d say it is more likely the car has done around 200/300k kilometers)
- Water handpump system (of the kitchen) doesn’t really work comfortably, much force needed for some drops of water. You’re better off with a separate jerrycan with a tab on the bottom. The van I got was delivered with a broken 10 liter jerrycan, I had to find a replacement myself
- No on board navigation, CarPlay or phone mount in the car. You’ll need to be creative in order to (safely) navigate
- No explanation about the functionality of the car at pickup other than; that’s your fridge. The person at pickup was actually quite rude and unwelcoming. My friend had the exactly same experience
- The added bedding option I don’t recommend. Everything’s synthetic and pillows are flat. You might pay a bit more but getting some cotton sheets yourself will give you much more comfort
- The ‘sunpowered’ shower I also cannot recommend. One of the online videos shows a shower head attached to the van. The thing they gave me was a black 20L waterbag with a hose and spray head. You can warm the water in the sun, but need to put it up high above your head to be able to use it (it works with gravity). I found it unusable to say the least
- This might be nitpicking for some people but the sound of the fridge is quite audible and the little motor will run every 15 minutes or so. (Also while sleeping ;))
- The car didn’t seem to have two separate batteries. The day that my fridge died (due to a lack of sun power, needless to say my food was ruined also) the car wouldn’t start anymore and needed to be jumpstarted

Not enough characters left to say anything positive might say enough.

Do your research and don’t book with campervanvillage!

The cars was not in a good condition. Space between front door and back door so it was raining in. Air conditioning vents were broken. Wheels/tires were not okay so the steering was vibrating over 100km/h

From Switzerland, we rented a 4WD camper with a roof tent (Desert Sands 4x4) from Campervan Village (CV) for 6 weeks. The rental involved a lot of bureaucracy in advance (electronic signature here and there) and shortly before departure we had to pay a deposit of 2000 AUD. This was charged to the credit card and the refund - combined with an exchange rate loss of CHF 70 - was only made on request and more than 5 weeks after the car was returned. Not the smart thing to do.

CV only works in the background and is obviously only the intermediary for the campers. The work on site (handover in Darwin and return in Cairns) is delegated to the company "wicked campers" and its employees. The quality of this company is completely inadequate: there is only an explanation of the vehicle with answers to questions that are asked; equipment is missing (spare canisters, poles for the tarpaulin, bedding for the roof tent etc.); it was concealed that the vehicle had previously been in an accident; the vehicle did not correspond to the one shown for hire on the CV website (missing awning and winch). The superstructure at the rear was a pure handicraft of insufficient quality. We think that more should be expected for over AUD 10,000.

The 2nd point in the rating is only for the employees of CV, with whom we had a lot of contact by e-mail, WhatsApp and telephone conversations due to the problems (with the battery for the cool box, with the leaking water tank, because of the missing equipment parts). The staff at Campervan Village were very friendly and helpful at all times. But our conclusion: CV, that's not the way to do it!

We rented Johnny Feelgood in Cairns and left it in Adelaide. Everything went smoothly and the off hours drop off in Adelaide was really smooth as well. We would highly recommend.

DO NOT RENT FROM this company if you want to get your security bond back within 30 days!
My son rented a campervan from November 4th to 26th from Campervan Village / Wicked Campers. He had to pay AUD 1900 for the rental. The security bond was AUD 7500 for 'standard liability'. The car was already full of dents and scratches when he received it. The horn didn't work either. I think the car wasn't worth much more than the total security bond!
I wondered why my son had to pay such a high security bond. After returning the car on November 26th, it was supposed to be inspected within 7 days. However, his car was only inspected after 15 days. No issues were found. The bond refund process was to be handled by the account team. Then the nightmare began. My son sent multiple emails asking where his security bond was. He only received emails from their contact center with positive but meaningless texts like "Do not worry, the accounts team has your refund under their radar and they will inform you once processed". After 31 days, I helped my son to issue a formal complaint. Campervan Village had breached the contract. He immediately initiated a chargeback with the debit card company. He provided all the evidence. Campervan Village still did not want to refund his security bond. "Due to having initiated a chargeback, the bond refund process timing is now out of our control". This was not true, as they could have processed the refund immediately, but they chose to keep his money as long as possible. After 51 days, he finally got his AUD 7500 back. The credit card company told him that he had won the dispute.
The question is why does Campervan Village treat its customers this way? Do they have a cash flow problem or are they trying to scam customers?