Decorating Supplies Direct Opiniões 11

TrustScore: 4.5 em 5

4,4

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Informações sobre a empresa

  1. Loja de tintas

Escrito pela empresa

Our family business has been selling decorating materials for over 170 years, through five generations and counting. The business has evolved, expanded, contracted and expanded again over all those years, but the basic idea remains constant from our forefathers' time: offer our customers good quality products at a competitive price, and back them up with excellent customer service. Need help deciding what paint or wallpaper to buy, or just looking for some advice? Our dedicated team are on hand to help with any queries Monday to Friday, 8am to 5pm. We offer 2-3 working day delivery on every order for just £3.99 or FREE above £50.00. Order before 3pm for same day dispatch!


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

11 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent Company

Excellent service by Decorating Supplies Direct. I came across this Company via a Google search. I was a bit wary at first, as their prices were very very reasonable. I placed my order on Wednesday, email confirmation straight away, despatched the next day and delivered on Friday! Excellent service, and the wallpaper is lovely and great quality. Their Website is easy to navigate. I’ll definitely be using this Company again, and would highly recommend them.

7 de janeiro de 2026
Opinião espontânea
logótipo da Decorating Supplies Direct

Resposta da Decorating Supplies Direct

Thank you so much for taking the time to leave such a detailed and positive review ⭐

We’re really pleased to hear that your experience with Decorating Supplies Direct exceeded expectations, from the competitive pricing and smooth ordering process through to the fast delivery. It’s great to know you’re happy with the wallpaper quality and found our website easy to use — that’s exactly what we aim for.

Your recommendation means a lot to us, and we truly appreciate your trust. We look forward to welcoming you back again soon!

Classificada 5 em 5 estrelas

Excellent Service

Easy order process. Received a confirmation of postage email within an hour (excellent). Free delivery and items received the very next day. Items well packaged. Amazing service, even received a mini gift of Haribos (hope this was intentional and someone isn't looking for their sweet treat 🙂). Highly recommend due to excellent service, price and speed of delivery.

26 de novembro de 2025
Opinião espontânea
logótipo da Decorating Supplies Direct

Resposta da Decorating Supplies Direct

Thank you so much for your wonderful review! We’re delighted to hear that your order arrived quickly and safely, and that the whole process was smooth from start to finish.

We’re especially glad you enjoyed the little Haribo treat — don’t worry, it was definitely intentional! 😊

Your recommendation means a lot to us. Thanks again for choosing us, and we look forward to serving you again soon!

Classificada 5 em 5 estrelas

Real people to talk to!

Real people to talk to and fantastic customer service
I only give 5 stars to companies who have a phone number, answer calls and have someone you can speak to. Great advice pre-purchase, fast delivery and easy returns- what's not to like!
Will definitely recommend and buy from them again...keep up the good work : )

15 de abril de 2025
Opinião espontânea
logótipo da Decorating Supplies Direct

Resposta da Decorating Supplies Direct

Thank you so much for the positive feedback! We're a fifth generation family business and customer service is at the heart of everything we do. We really appreciate you taking the time to post this review.

Classificada 5 em 5 estrelas

Items Never Delivered

I ordered items over 2 weeks ago and their website says deliveries within 1-2 days. It turns out this This not all items are stocked but drop shipped which is understandable. I had left a 1-star review but must say Hannah has now kept me informed regularly and chased the suppliers and hopefully will be delivered very soon. Customer service is so important so Hannah gets the 5 stars :-) Thank You

8 de janeiro de 2025
Opinião espontânea
logótipo da Decorating Supplies Direct

Resposta da Decorating Supplies Direct

Hello Mark, we're very sorry that you've had issues with your order. We do hold stock of almost all of our products, but there are a few select specialist items that we have delivered directly from the manufacturer. Unfortunately your order was for one of these items and the manufacturer has let us down with the order and delivery. Our normal service for both our stock items and specialist items is that for orders placed before 3pm are dispatched same day for delivery in approx. 1-2 working days. We have emailed you to try and rectify the situation and apologise for any inconvenience this has caused. Please don't hesitate to contact us directly with any further queries.

Classificada 5 em 5 estrelas

I hate buying online

I hate buying online! Choosing wallpaper is not an easy job, buying it a sensible price is even more challenging, then I found that I had chosen one that had to come from Germany! I phoned, spoke to Martin. Assured of a delivery date (he contacted the suppliers directly), free postage over £50 and a good returns policy, I placed the order over the phone. The paper arrived ahead of time and was very easy to hang. I would buy from this company again - and my decorator has asked for their details.

1 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I have ordered twice from them and had…

I have ordered twice from them and had both orders the next day, their prices are very competitive and their service second to none.
I have bookmarked Decorating supplies direct for further purchases.
LW

19 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

First Class Service!

Absolutely fantastic service, ordered 22 rolls of paper Friday afternoon, it arrived Wednesday afternoon and was much cheaper than anywhere else I tried. Would definitely use again and will be recommending thank you!

24 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Happy with service

The items ordered were cheaper than others. Good arrived well packaged & delivered quickly. They are also sellers on Amazon but it worked out cheaper for us to
buy from their website direct.

1 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent price. Superb service.

When ordering from a new website I like to check reviews to get some reassurance that the business is reputable particularly if the price seems unusually low, as was the case with this company. The website looked legitimate, complete with an About Us saying how multiple generations of the family had been involved in the business, but surprisingly, there were no reviews on trustpilot - or anywhere else that I could find. I decided to email their sales@ address with a query about stock levels to see if I got a response, at least confirming that it wasn't fake.

I needn't have worried. Within minutes, I received an extremely well written and polite email from Hannah telling me the exact stock level I'd asked for and not to hesitate to ask if I had any further questions. I placed the order at 2 pm and it arrived 24 hours later.

So, here's a trustpilot review, hopefully reassuring others that this genuine company is a perfect example of how online retail should be done.
They deserve to succeed for many more family generations to come.

13 de março de 2023
Opinião espontânea

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