Beautiful pottery. Bought for my sisters birthday. Shes into all things spooky so bought all Halloween themed items, mug, bowl, trick or treat pail, serviettes, table runner. A small decorative plate.... Ver mais
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Leia as opiniões dos outros
I absolutely love my new Emma Bridgewater small wine glasses — they’re beautiful and great quality. The only criticism I have is around the advertising. The Black Friday promotion showed photos of t... Ver mais
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The cup is great. The quality is wonderful. My issue is with the terrible packaging. It is a miracle the cup wasn't broken. There was nearly non-existent padding for the cup, and the box it arrive... Ver mais
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building our collection is so much fun, the mugs we choose this year are very well done. we mostly bought Christmas designs. All came on time and no issues. we love the quality. they make for great... Ver mais
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Informações sobre a empresa
- Fabricante de cerâmica
- Loja de cristais
- Loja de artigos domésticos
- Loja de utensílios de cozinha
- Loja de artigos de cerâmica
Sobre Emma Bridgewater - Bicester Village
Escrito pela empresa
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Escrito pela empresa
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Informações de contacto
Pingle Drive 50, OX26 6WD, Bicester, England, Reino Unido
- 01869 245604
4,3
Excelente
137 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Emma Bridgewater - Bicester Village
Good morning Loretta,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Brilliant.
15 de janeiro de 2026
Resposta da Emma Bridgewater - Bicester Village
We appreciate your positive feedback and are delighted you are pleased with your experience.
Kind regards,
Emma Bridgewater Team
Resposta da Emma Bridgewater - Bicester Village
Good evening Vanessa,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
I still have not received my order yet
I still have not received my order yet
Nu 3297732
15 de dezembro de 2025
Resposta da Emma Bridgewater - Bicester Village
Thank you for your message.
We’re very sorry to hear that you have still not received your order NU 3297732 and understand how frustrating this must be. Your feedback regarding the delay has been noted and shared with the relevant teams for review.
Kind Regards,
Emma Bridgewater Team
Best gift!!!
We just love the mug!! It’s beyond expectations. It’s beautiful. We are so happy with it . Now the time it took to get to us was unacceptable. It was really expensive to ship one mug to us USA ( calif) . No tracking was available for the mug. It cost us in mailing as much as the mug itself . And we were concerned it would not get it . But we did and my daughter thinks it was the best Christmas gift she got. So was it worth it. ?? Yes just be patient !!!
10 de dezembro de 2025
Resposta da Emma Bridgewater - Bicester Village
Good morning Darcy,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Good customer service
Good customer service - ordered by phone - good delivery - well packaged - Christmas gift - recipient loved it
17 de dezembro de 2025
Resposta da Emma Bridgewater - Bicester Village
Good morning Maggie,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Resposta da Emma Bridgewater - Bicester Village
Good morning Louan,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
We can see that you have since been in contact with our Customer Service team and they have resolved this matter for you.
We do apologise for the disappointment that this has caused.
Kind Regards,
Emma Bridgewater Team
Speedy delivery at a busy time of year
Speedy delivery at a busy time of year! Great products.
10 de dezembro de 2025
Resposta da Emma Bridgewater - Bicester Village
Good morning,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Great Quality and design
building our collection is so much fun, the mugs we choose this year are very well done. we mostly bought Christmas designs. All came on time and no issues. we love the quality. they make for great conversation pieces.
9 de dezembro de 2025
Resposta da Emma Bridgewater - Bicester Village
Good morning Mike,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
I placed an order at end of November…
I placed an order at end of November and was expecting it at least 5 days later but never received?
I had to phone to find out where got to and customer assistant filled out a form, then advised I would get it 10th December but still never got delivery?
Then get an email after that from Evri telling me they would be returning my order to warehouse. I never had that before placed an order with Emma Bridgewater, no attempted delivery made to my address and instead of getting what I ordered in schedule delivery time Evri send it back to the Company? Disappointed customer. Won't ordering again from Emma Bridgewater until they go back to using DPD.
11 de dezembro de 2025
Resposta da Emma Bridgewater - Bicester Village
Thank you for your message.
We’re very sorry to hear about the difficulties you experienced with your order placed at the end of November and understand how frustrating this must have been. We regret that, despite contacting us and being advised of an expected delivery date, the order was not delivered and was instead returned by the courier without any attempted delivery being made to your address.
We appreciate you taking the time to explain the situation and understand your disappointment, particularly as this has not been your experience with previous orders. Your feedback regarding the delivery process and courier handling has been noted and shared with the relevant teams for review.
Kind Regards,
Emma Bridgewater Team
Well packaged
Well packaged, quick delivery. Lovely mug.
I think the recipient will love this mug as a Christmas present .
9 de dezembro de 2025
Resposta da Emma Bridgewater - Bicester Village
Good morning Sheila,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
I love Emma Bridgewater wine glasses
I absolutely love my new Emma Bridgewater small wine glasses — they’re beautiful and great quality. The only criticism I have is around the advertising. The Black Friday promotion showed photos of two wine glasses alongside a decanter, which led me to believe the decanter was included. In hindsight, I realise I didn’t read the description closely enough, so that part is on me, but the imagery was a little misleading. I was disappointed when only the wine glasses arrived. Overall, I’m very happy with the glasses themselves.
3 de dezembro de 2025
Resposta da Emma Bridgewater - Bicester Village
Good morning Cara,
Thank you for your review. Our customer experience is very important to us, and your feedback is very welcome.
Kind Regards,
Emma Bridgewater Team
Lots of options for different designs…
Lots of options for different designs and personalization of gifts. An easy website and ordering process. Great tracking and delivery. Beautiful quality product. Very happy with the whole process and would definitely recommend the company.
2 de dezembro de 2025
Resposta da Emma Bridgewater - Bicester Village
Good morning Joanne,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
All good thks
9 de dezembro de 2025
Resposta da Emma Bridgewater - Bicester Village
Good morning Ian,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Cream pot
I have a lot of Bridgewater Pottery which is all fine, however I purchased a cream enamel pot recently at full price from Biscester. I have only ever hand washed it and followed all the instructions. Today the black lettering has started to leak. The lid has chipped and it seems to be rusty around the screw, for the lid, on the inside - either I have a faulty one or it’s just terrible quality. I usually use Le Cruset which I never have these problems with. I have contacted Customer Services but no response.
1 de dezembro de 2025
Opinião espontânea
Resposta da Emma Bridgewater - Bicester Village
Good Afternoon Marisa,
Thank you for taking the time to leave a review.
We are sorry to hear about the issues with your enamel cooking pot and do understand the disappointment caused.
We have forwarded your details to our Customer Services team and someone will get back to you regarding this as soon as possible.
Kind regards
Emma Bridgewater Team
One of the mugs I ordered arrived…
One of the mugs I ordered arrived perfectly but the second one which is a gift arrived smashed and I’ve tried emailing customer services but the emails keep bouncing back!
20 de novembro de 2025
Resposta da Emma Bridgewater - Bicester Village
Good evening Sally,
Thank you for taking the time to leave a review. We are very sorry to learn that your order arrived damaged, we do understand that this is disappointing!
We can see that you have since been in contact with our Customer Service department and a member of our team has arranged for a replacement to be sent to you, as soon as possible.
We do apologise for the disappointment that this has caused and do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
I was disappointed that one of the mugs…
I was disappointed that one of the mugs was chipped. I messaged customer services and they were good enough to quickly send me a replacement and did not require chipped mug to be returned. I did try to phone but the phone line was not working, just silent.
19 de novembro de 2025
Resposta da Emma Bridgewater - Bicester Village
Good evening,
Thank you for your review. Our customer experience is very important to us, and your feedback is very welcome.
Kind Regards,
Emma Bridgewater Team
Resposta da Emma Bridgewater - Bicester Village
Good Afternoon Ann,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards
Emma Bridgewater Team
Resposta da Emma Bridgewater - Bicester Village
Good afternoon Moira,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Spacious well set out shop with very…
Spacious well set out shop with very helpful staff and some good bargains
29 de outubro de 2025
Resposta da Emma Bridgewater - Bicester Village
Good afternoon Gillian,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
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