I bought an Engine Pro 3.0 Boost last month. The bike is good, comfortable and powerful despite being UK legal. A week after purchase the IoT device failed and stopped reporting the bike's location... Ver mais
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Leia as opiniões dos outros
I ordered my first e-bike (Engwe L20 3.0 Pro) through the Engwe site 4 months ago and I've been very happy with my decision ever since. The delivery to the UK was no problem. I've had good communicati... Ver mais
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Excellent service. Website shows what they have in stock in real time. Ordered a P20 folding bike on Wednesday, it arrived next Tuesday. Kept informed with timing’s all the way to delivery. Well packa... Ver mais
A empresa respondeu
Excelente experiencia con la atención al cliente, muy atentos y rápidos en resolver la petición que les pedí. Gracias. Los recomiendo para comprar y también para gestionar cualquier documento.
A empresa respondeu
4,5
Excelente
147 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Many thanks
Many thanks. 5 star service. Keep up the good work. R crowe.
18 de janeiro de 2026
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you for the 5-star review and your support!
We really appreciate it and will keep up the good work 😊
Amazing value for money Alarm/Horn
After receiving this cycle alarm I had to leave a review. It's amazing value for money, doubles up as a very loud horn when needed and comes with a key fob to activate the alarm, perfect when paired with the Engwe lock for peace of mind when leaving unattended. 10/10 fast delivery as well.
15 de janeiro de 2026
Opinião espontânea
Resposta da Engwe Bikes Uk
Hi there,
Thank you so much for your fantastic review! We're really happy to hear that you’re enjoying the alarm/horn and that it brings you extra peace of mind alongside your Engwe lock. Great to know the loud horn and key fob features are working perfectly for you!
We also appreciate your kind words about the fast delivery—our team loves hearing that.
Thank you again for the 10/10 rating and for taking the time to share your experience!
Warm regards,
ENGWE Team
Resposta da Engwe Bikes Uk
Thank you so much for your wonderful feedback!
We’re truly happy to hear you had an amazing experience — your support means a lot to us.
If you ever need assistance or have any questions, we’re always here for you.
Enjoy your rides and thanks again for choosing ENGWE!
Warm regards,
The ENGWE Team
Ni AIR.Just back from my first ride on my…
Just back from my first ride on my ENGWE N1 AIR it is brilliant thoroughly enjoyed it. 18k with hills in power assist 5 mostly and only down one bar. Build quality seams very good. Customer service first class. De livery although over Christmas was quick. Very happy 😃
5 de janeiro de 2026
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you so much for sharing your first-ride experience with the ENGWE N1 AIR!
We’re thrilled to hear that you enjoyed your 18 km ride — hills included — and that the bike performed brilliantly with such low battery drop. It’s great to know the build quality and power assist met your expectations.
We’re also happy that our customer service and delivery (even during the Christmas period!) left a positive impression.
Your satisfaction means a lot to us, and we wish you many more enjoyable rides ahead.
Thank you for choosing ENGWE! 😄
Warm regards,
The ENGWE Team
I wanted to buy a spare E bike battery…
I wanted to buy a spare E bike battery but unfortunately they didn't have any in stock. I was told that they may have this in a couple of months.
So I agree to wait for this item during that time I was giving update and great communication from one they staff (Lydia) excellent service
8 de janeiro de 2026
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you so much for your kind review! We really appreciate your patience while the spare E-bike battery was out of stock. We’re delighted to hear that Lydia kept you updated and that our communication made the waiting experience easier for you. We’re always here to help, and we hope to serve you again soon!
Good quality customer service and…
Good quality customer service and support
8 de janeiro de 2026
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you very much for your positive feedback. We’re glad to hear that you were satisfied with our customer service and support. Your satisfaction is our priority, and we look forward to serving you again in the future.
Support email very good
Would be 5 but had warranty claims no issues as all sorted out parts sent over both times and video to fit parts
Support email very good
5 de janeiro de 2026
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you very much for your positive feedback and kind words about our support team.
We truly appreciate your patience and understanding during the warranty process. We’re glad to hear that all issues were successfully resolved and that the replacement parts and installation videos were helpful.
Your feedback means a lot to us and motivates our team to continue providing reliable and efficient support. If you ever need any further assistance in the future, please don’t hesitate to contact us.
Thank you again for your support!
Best regards,
Engwe Support Team
Really great experience
Really great experience buying the bike shipping company handled great and delivered with loads of updates. The customer service is the best ive had contact with really helpful genuine staff. The bike is outstanding really nice quality flys up some really steap hills on the coast with ease really enjoy dodling round the countryside, i dont need an ebike as im healthy and young but still makes riding so enjoyable and care free recomend them too anyone interested.
17 de dezembro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you so much for taking the time to leave such a detailed and positive review!
We’re thrilled to hear that you had a great experience from shipping updates to customer service, and that the bike has exceeded your expectations. It’s fantastic to know it performs so well on steep coastal hills and brings you so much enjoyment riding around the countryside.
Your kind words about our team and your recommendation truly mean a lot to us. Wishing you many more happy, carefree rides ahead! 🚴♂️
Resposta da Engwe Bikes Uk
Thank you! We’re happy to know our team could help 😊
Amazing costumer service from Engwe
Amazing costumer service from Engwe.
Excellent communication very professional. And fast shipping too.
💯 recommend
22 de dezembro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you for the amazing feedback!
We truly appreciate your support and are glad you had a great experience with Engwe.
Enjoy your ride! 🚲
Terrible Engwe e26 Step-tru experience
I strongly advise everyone to stay away from the ENGWE E26.
I bought this bike brand new, expecting a reliable product, but from the very first weeks it started causing serious problems. The pedal assist failed almost immediately, and despite multiple attempts, the issue has never been properly resolved.
The battery performance is far below what is advertised, and I had to change batteries during my commute even on flat roads. On top of that, parts started failing quickly – the rear brake broke, components rusted, screws loosened, and the bike became unsafe to ride.
Customer service has been extremely disappointing. They keep sending replacement parts instead of providing a real solution. I was even sent to a repair shop that had no idea about my case, no parts, and couldn’t even fix the issue. I wasted my time and still have a faulty bike.
This is not what you expect from a “new” product. It feels like a low-quality or refurbished bike rather than a premium one.
Overall, poor build quality, unreliable performance, and terrible after-sales support.
Do yourself a favour: avoid ENGWE and especially the E26 model.
23 de dezembro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you very much for your kind feedback! We’re glad our support team was able to assist you quickly and resolve the issue. Your appreciation truly means a lot to us. Thank you for choosing ENGWE, and please feel free to reach out anytime!
Prompt part replacement
The problem the bike developed was entirely my own fault. I lost the seat post bushing inside the frame meaning the seat quick release would not grip the seat post.
After asking for the bike serial number etc, ENGWE wee happy to courier me a replacement at no cost to myself.
Very good customer service. Very happy customer.
8 de dezembro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you very much for your kind feedback! 😊
We’re glad we could help resolve the issue quickly. Even when problems arise during use, we always aim to provide a smooth and worry-free customer service experience. Your satisfaction means a lot to us, and we wish you many enjoyable and safe rides ahead! 🚴♂️
I reported to Engwe that my kit of a…
I reported to Engwe that my kit of a few spare nuts and bits supplied with my new bike did not contain a pair of break disk pads. They asked for my order no and supplied a pair within a short period of time
19 de dezembro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you very much for taking the time to share your experience! 😊
We apologize for the initial inconvenience, but we’re glad we could resolve the issue quickly for you. Providing prompt and reliable after-sales support is always our priority at Engwe.
Thank you for your understanding and trust—enjoy your ride! 🚲
ENGWE e26 headlight fault
I bought a e 26 e-bike from ENGWE which developed a fault with the headlight which would not turn off because the bike was under warranty I contacted them the service I received was excellent they sent me out various parts which fixed the fault could not fault the service thanks
2 de dezembro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you very much for your kind feedback!
We’re glad to hear that our service team was able to resolve the headlight issue on your ENGWE E26 e-bike and that you were satisfied with the support provided. Customer satisfaction is always our top priority, and we’re happy the replacement parts fixed the problem successfully.
If you need any further assistance in the future, please don’t hesitate to contact us.
Thank you again for choosing ENGWE, and enjoy your rides! 🚴♂️
Parts for E Bike
I've had my bike for 2 years but needed new brakes and disks. The Customer Service Team were very helpful and the parts needed were received in a week. I would highly recommend.
12 de dezembro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you so much for your positive feedback! We’re delighted to hear that our customer service team was able to assist you and that the replacement brake parts arrived quickly. Your recommendation truly means a lot to us.
If you need any further assistance in the future, please don’t hesitate to contact us.
Enjoy your ride!
Excellent After-Sales Support!
I recently had an issue that required contacting the Engwe Support team. I was helped by Raina who was fantastic. The service was prompt, professional, and they handled the situation to my complete satisfaction. It's great to know that Engwe stands behind their bikes with reliable and cooperative after-sales service. Highly recommend!
11 de dezembro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you for taking the time to share your experience! We’re thrilled to hear that Raina was able to assist you and provide prompt, professional support. Customer satisfaction is our top priority, and it’s wonderful to know that our after-sales service met your expectations. Your recommendation truly means a lot to us.
If you ever need further assistance, the Engwe Support team is always here to help.
Enjoy your ride!
Great costumer service
Great bike!
I have had one issue with it this year and the costumer service team was on it everyday to make sure it was sorted as soon as possible.
11 de dezembro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you for your kind words! We’re happy to hear that you’re enjoying your bike and that our customer service team was able to follow up closely and resolve the issue quickly. Providing reliable support is very important to us, and your feedback truly encourages our team. If you need any assistance in the future, please feel free to reach out.
Happy riding! 🚴♂️
True stats on the Engwe E26
True stats on the Engwe E26
I weight 100kg with clothing
They say the bike can do 140km/86 miles
NO IT DOES NOT. HALF THAT.
THEY TESTED THE BIKE WITH SOMEONE WHO WEIGHTS 75KG ON A STRAIGHT ROAD IN CALIFORNIA IN SUMMER.
NOW THE FACTS WITH MY WEIGHT.
TODAYS WEATHER (December) 30/35 miles summer 35/45 miles
PAS 1,2,3 you get the same milage you do not get anymore from it.
I wish company'S would truly test the bikes and test it with more people's weight that would solve a lot of problems.
I live in the UK not in the USA and the roads are not like the States unless you ride on the motorway.
The bike is great but the range is no where near what they state.
Lastly when you get down to 2 bars you start to feel the weight of the bike.
Should you buy (YES)
Would be better if they could put a range on the screen so you know how far you get on the bike so you don't lose your charge and have to walk with the bike which could be a problem with its weight.
I have had the bike now for a year and been around a lot in this last year on it testing everything, just need the see the range on the dash instead of bars.
Engwe need to put on the site how the bike is tested you only get to know if you ask them.
9 de dezembro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you for taking the time to share such detailed feedback, and we’re glad to hear that you still enjoy the bike overall. We’re sorry to learn that the range did not meet your expectations.
To better assist you, could you please provide your order details through the Trustpilot request system? This will allow us to verify your order and offer more tailored support.
Regarding your concerns about testing conditions:
We would like to clarify that all our e-bike performance tests—regardless of region—are carried out under similar standardized conditions. We do not use higher-power motors or batteries in California or any other testing location. However, real-world range can vary significantly depending on rider weight, terrain, riding style, wind, tyre pressure, and especially seasonal temperature.
Since your battery has been in use for about a year and you are currently riding in winter, it’s normal to experience a noticeable reduction in range. Cold temperatures slow the chemical activity inside lithium batteries, which temporarily reduces capacity. This is a common characteristic of all lithium-ion batteries, not a fault.
That said, if you’re concerned that your bike may be performing abnormally or want us to run diagnostics together, we’d be happy to help. Please feel free to contact us anytime（ service2@engwe-bikes.com )—our team is here to support you and ensure your E26 continues to perform at its best.
Thank you again for your feedback and for riding with ENGWE.
=============
Thank you for your reply.
We have contacted you via our after-sales email; please check it promptly.
If you have any questions, please feel free to contact us, and we will help you confirm them.
Sincerely,
A very quick response to my technical…
A very quick response to my technical query. The agent understood my problem and sent relevant information and guidance.
Engwe were professional and friendly.
7 de dezembro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you for your kind feedback!
We’re delighted to hear that our team was able to respond quickly and provide the information you needed. It’s great to know that you felt supported and well-guided throughout the process.
If you have any other questions, we’re always happy to help. Thank you for choosing Engwe! 🙌
Ordered the bike not realising a price…
Ordered the bike not realising a price drop for Christmas was coming the next day! Emailed support and Engwe refunded half the difference! They didn’t have to do anything but I was very impressed that they were kind enough to refund. Delivery company Engwe used were good, excellent communication. Am enjoying the bike muchly!
5 de dezembro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you so much for your wonderful review!
We’re really glad our team could help with the price difference and that the delivery went smoothly. Most of all, it’s great to hear that you’re enjoying your new bike!
If you ever need anything else, we’re always here to help. Enjoy the ride! 🚴✨
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