I bought an Engine Pro 3.0 Boost last month. The bike is good, comfortable and powerful despite being UK legal. A week after purchase the IoT device failed and stopped reporting the bike's location... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I ordered my first e-bike (Engwe L20 3.0 Pro) through the Engwe site 4 months ago and I've been very happy with my decision ever since. The delivery to the UK was no problem. I've had good communicati... Ver mais
A empresa respondeu
Excellent service. Website shows what they have in stock in real time. Ordered a P20 folding bike on Wednesday, it arrived next Tuesday. Kept informed with timing’s all the way to delivery. Well packa... Ver mais
A empresa respondeu
Excelente experiencia con la atención al cliente, muy atentos y rápidos en resolver la petición que les pedí. Gracias. Los recomiendo para comprar y también para gestionar cualquier documento.
A empresa respondeu
4,5
Excelente
147 opiniões
Respondeu a 100% das suas opiniões negativas
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As pessoas também visitaram
Rzeczowa pomoc.
29 de maio de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Radość, że mogliśmy Ci pomóc w rzeczywistych kwestiach – to właśnie nasze główne zadanie. Jeśli potrzebujesz further wsparcia, zawsze możesz się do nas odwrócić. Pięknych jazd! 🚲
I am super satisfied from engwe…
I am super satisfied from engwe service. I ordered a bike. But we faced a problem with dpd delivery. Dpd didnt want to deliver my bike because the package was too heavy. I contacted engwe and they send out another bike immediately and it arrived two days later at my house. Thanks again for your quick service. And also the bike is super super nice. Really happy with the bike.
22 de maio de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Dear Ehsan, thank you for sharing this amazing feedback! We’re so glad we could step in and resolve the delivery issue with DPD quickly—no one should have to wait longer than necessary for their new bike! Your patience through the process means a lot, and we’re thrilled the replacement arrived safely and promptly.
Thank you again for your understanding and for choosing ENGWE. We’re always here if you need anything down the road—whether it’s accessories, tips, or just sharing more riding stories. Happy adventures on your new bike!
Hydraulic Breakes
I bought the hydraulic breakes for my engwe engine x.
Before,I had the mechanical disc breakes. After installation, I couldn’t beleave the difference,
it's wonderful. Thank you
23 de maio de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Dear Eberhard, thank you so much for sharing your feedback about upgrading to the hydraulic brakes on your ENGWE Engine X! We’re thrilled to hear that the difference in performance has exceeded your expectations—it’s always rewarding to know our components enhance riding experiences.
Hydraulic brakes are designed to deliver smoother, more consistent stopping power, and we’re glad you’re enjoying the improved control and reliability. Your enthusiasm means a lot to our team, as we strive to provide high-quality upgrades that make a real impact.
If you ever have questions about maintenance, feel free to reach out. We’re here to help you get the most out of your bike. Happy riding!
Very bad company, avoid at all cost
I ordered a P20 on 13 May and got a shipment tracking the next day. The good bit however stopped there. 2 days later on 16 May, the courier BJS showed that the shipment was cancelled without any reason. I immediately sent an email to Engwe asking for my order and never got any reply since. I am in the dark if and when I will get my bike!
16 de maio de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Dear Customer, we are extremely sorry to hear about the frustration and inconvenience you’ve experienced with your order. A one-star rating is the last thing we want for any customer, and we take your feedback very seriously.
However, we must frankly inform you that we cannot locate your order details using the information provided in this review (e.g., "P20" model, order date of 13 May). To investigate the issue with BJS and the canceled shipment, we kindly request that you provide:
Your full name
Order number (if available)
Email address used to place the order
Phone number associated with the order
This information will allow our team to:
Verify the status of your shipment and resolve the cancellation issue promptly.
Provide personalized updates and ensure your order is prioritized.
Offer a solution (e.g., replacement, refund, or expedited shipping) based on our findings.
We understand the delay has been unacceptable, and we are committed to making this right. Please contact us via email at service2@engwe-bikes.com or reply to this message with your details, and a dedicated customer service representative will assist you within 24 hours.
At ENGWE, we strive to deliver exceptional service, and we regret falling short in your case. We hope to have the opportunity to restore your trust by resolving this matter swiftly.
Good communication from Engwe with product problem
Bought the EP-2 which came as predicted and had clear instructions in how to build.
I had problems with the battery and messaged Engwe straight away who discussed what the problem is first and asked for a video before sending me a replacement part.
The only downside is that, if you are not confident with electrics/dismantling components, it could be quite daunting to do. However there are videos to show you how to do it and I had a unique problem with my battery that I had to overcome but the video didn't show.
I'm basing the 5 stars on the service and communication I had with Engwe.
29 de abril de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Hi, we are absolutely thrilled to read your kind review and heartfelt words about your experience with ENGWE EP-2 PRO! We're truly sorry that you encountered issues. But we're incredibly grateful for your patience and cooperation throughout the process. Your willingness to communicate openly, send us a video, and work with our team to troubleshoot the problem was invaluable. If you have any further questions, need additional assistance, or simply want to share more of your riding experiences, please don't hesitate to reach out. Once again, thank you from the bottom of our hearts for your support and for choosing ENGWE.
Absolutely horrible
Absolutely horrible. I have had the bike for just under 3 months now, and many things have gone wrong with it. Such as the seat mechanism becoming snapped, the battery came damaged, and the worse one out of them all is that my front wheel has come loose and wobbly at least 4 times. I have taken it to bike shops to get it done properly, I have checked to see if it's broken (it's not). This bike is so awful. And on top of that, I contacted their customer service help desk and I haven't had a reply in nearly a week. I DO NOT RECOMMEND!
27 de abril de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Dear Customer,
Your experience with our bike and customer service falls far short of the standards we strive to uphold, and we wholeheartedly apologize for the frustration and inconvenience you’ve endured.
We’ve already reached out via email to request photos or videos of the issues you’ve encountered—including the snapped seat mechanism, damaged battery, and loose front wheel.
Your safety and satisfaction are our top priorities, and we’re determined to resolve these issues as swiftly as possible. If you haven’t received our previous email or prefer to communicate through a different channel, please let us know, and we’ll reach out again.
Once again, we’re incredibly sorry for letting you down. We hope you’ll give us another chance to make things right and restore your trust in our brand.
they sent me the wrong bike
they sent me the wrong bike - 4 emails to support and not one reply - dreadful customer service. They came back to me the next day as the email response team are based in china We ended up keeping the bike for my wife with a refund offered to keep this one and order another black one.
22 de abril de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Hi, we are extremely sorry for the distress and frustration caused by the incorrect bike delivery and the lack of response to your emails. We understand that you've been waiting for a resolution, and we sincerely apologize for the delay in addressing your concerns. After reviewing our previous communication, we're glad to see that we reached an agreement for you to keep the bike. As per our agreement, we have arranged a partial refund to you as compensation. Once again, we deeply apologize for the inconvenience and thank you for your patience and understanding.
Be very careful parting with your money to Engwe
I ordered a bike online. 12 hours after ordering the bike, I received an email, stating that the product I ordered has been discontinued and have three options. I chose the full refund option.
Why wasn't the web site updated, stating discontinued stock. I am now fighting a battle for a refund. Its a substantial amount of money and it is mandatory that I receive my refund before I can buy another e-bike froma diffetent company, with the same specifications that I want.
They took my money quick as a flash, but don't want to return it back to me. We all work very hard for our money and its so unfair a company can just keep it for as long as possible. Contacting Engwe is a nightmare, with overseas telephone numbers and ignoring my e-mails. Fortunately I paid for the bke using paypal and they have opened a dispute claim, but I still have to wait for my money to be refunded. Surely, this is theft ??.
BE VERY CAREFUL BEFORE PARTING WITH YOUR HARD EARNED MONEY TO ENGWE. Customer service is non existent and their solution centre is a shambles.
18 de abril de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Dear Customer,
Please accept our most sincere apologies for the distress we've caused you; your feedback is crucial to us, and we're committed to making this right.
We've conducted a thorough search through our systems but, unfortunately, haven't been able to locate your order details. To expedite the resolution process and address your concerns promptly, we kindly ask if you could share your order number, the email address used for the purchase, or any other relevant information that can help us identify your transaction. This information will enable us to review the situation, clarify any misunderstandings, and work towards a satisfactory solution without delay.
Your trust is invaluable to us, and we're eager to demonstrate that we're committed to resolving this matter. Once we have your order details, our team will prioritize your case and keep you informed throughout the process.
Thank you for bringing these issues to our attention. We hope you'll give us the opportunity to make amends and restore your confidence in our brand.
helped me fix a display problem
engwe sent me clear instructions on how to identify the problem i had , and quickly sent me the new replacement part ,witch i fitted promptly and the new part resolved my problem , great service engwe uk.
would definetly contact again if i need another problem solved .
19 de março de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Hi John, thank you so much for taking the time to share your experience with us.
It was our pleasure to assist you in identifying the issue and promptly sending out the replacement part. Ensuring our customers' satisfaction and resolving any problems they encounter is at the heart of what we do.
Guaranteed Warranty Service and Support. They have Good management team. And a Good customer service.
I couldn't be more impressed with the outstanding service from the Engwe E-Bike team! They handled my issue with exceptional professionalism and provided a swift solution that exceeded my expectations. On top of that, their delivery was lightning-fast, arriving within just two days! It's rare to find such a reliable and efficient team. Thank you for the fantastic experience—highly recommended! Engwe Electric E Bike.
5 de março de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Dear Customer, we are absolutely thrilled to hear that our team exceeded your expectations-delivering prompt service, reliable support, and a seamless solution to your needs. Your recommendation is the highest praise we could ask for, and we’re honored to have earned your trust. Hope you enjoy your ride.
Happy customer!!
Last year we bought a pair of Engine Pro 2.0 folding bikes and have been absolutely thrilled with the quality and performance.
We were a little cautious initially buying online but had no reason to be as the customer service has been absolutely outstanding, with prompt, knowledgeable, and courteous assistance.
Recently Engwe emailed advising that the batteries may need to be replaced in line with their high-quality standards. After sending back the serial numbers we were advised that indeed this was necessary. Then within 4 working days we received a replacement set.
I could not recommend Engwe enough to any potential new customer as from our experience they have been second to none.
4 de fevereiro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Hi Mark, thank you so much for taking the time to share your wonderful experience with us! We're overjoyed to hear that you've been extremely satisfied with the quality and performance of your Engine Pro 2.0 folding bikes. We understand that buying online can sometimes be a bit nerve-wracking, so we're especially glad that our customer service team was able to put your concerns to rest and provide you with prompt, knowledgeable, and courteous assistance.
We're committed to maintaining the highest quality standards for all our products, and that's why we reached out to you about the battery replacement. Your understanding and cooperation throughout the process are greatly appreciated. We're delighted that we could get the replacement batteries to you so quickly and efficiently.
Your recommendation means the world to us. It's feedback like yours that motivates us to keep striving for excellence in every aspect of our business. We truly value you as a customer and hope that you'll continue to enjoy many more miles of riding on your Engwe bikes.
If you ever have any questions, need further assistance, or simply want to share more of your riding experiences, please don't hesitate to reach out. We're always here for you.
I would like to thank ENGWE Customer…
I would like to thank ENGWE Customer service for a first class service we bought the ENGINE X charged the battery full but the display only showed 4 bars instead of 5 contacted customer service solved the problem sent out a new display now all is good thank you.
18 de janeiro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Hi Glen, we're delighted that the new display we sent out has rectified the issue, and everything is now in perfect working order. Your satisfaction is the greatest reward for our efforts, and we're so glad that you're now able to enjoy your ENGINE X to the fullest.
If you ever face any other issues, no matter how big or small, please don't hesitate to reach out. We're here to support you throughout your ownership journey of our products.
Thank you again for choosing ENGWE, and we look forward to serving you in the future.
Best Customer Service experience of my life
i own a Engine Pro which i use to go to work every day.
Suddenly it stopped working as the contacts between the two parts of the battery were kind of melted.
I wrote an email for assistance as still in guarantee and i had one of the best customer service experiences of my life.
Quick responses and solution. I had yhe two parts in about 4-5 days with the instructional video for replacement.
Now the bike is fixed and like new
thank you for the professionalism
very satisfied
10 de janeiro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Hi Enrico, we are absolutely delighted to hear that you had the best customer service experience with us! Your kind words mean the world to our entire team. It's wonderful to know that your bike is now fixed and as good as new, getting you back on the road for your daily commute.
Your satisfaction is our top priority, and we're always here for you if you have any further questions or need assistance in the future. Thank you for choosing our products and for taking the time to share your positive experience.
Engine X
Absolutely brilliant - love it - I’m 110 kgs and it is very sturdy, strong and powerful - also the accessories such as the rear bag are excellent. Would highly recommend Engwe Engine X
6 de janeiro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Dear customer,
We are overjoyed to hear that you are loving your e-bike! It's wonderful to know that it meets your needs and that you find it sturdy and powerful, even with your weight. We take great pride in the quality of our products and accessories, like the rear bag. Your high recommendation means a lot to us.
Thank you for choosing our e-bike and for taking the time to share your positive experience. If you have any further questions or need any assistance in the future, please don't hesitate to reach out.
Best regards,
ENGWE
Smiles and adventures
Perfect customer service all querys answered no problems. My engwe m20 is a cracking well made sturdy beast ,I've just added a new battery for range and just wow it just eats the miles no range anxiety quite quick aswel but shhhh . This engwe m20 has changed my life I suffer anxiety and mad social anxiety so I didn't and hadnt come out the house for 5years a friend said an ebike will change your life thats so true I've remembered I like being outside, my m20 gets me out to where I wanna go and back comfortably and always with a smile on my face it's a cracking ebike well worth investing in. Bring on the summer for adventures ,many thanks engwe you've changed someone's life for the better .
17 de outubro de 2024
Opinião espontânea
Resposta da Engwe Bikes Uk
Hi, thank you very much for your support, we will continue to work hard to improve and enhance.
Hope you have a good day and enjoy your rides.
Engwe Support
My Engwe P20 recently developed a fault. Sent a video of the problem to Engwe support and within a couple of emails to confirm frame etc a new part arrived very quickly. Start to finish was a little over a week. Very impressed with the after care.
16 de dezembro de 2024
Opinião espontânea
Resposta da Engwe Bikes Uk
Hi, we are glad to help you and appreciate your recognition. We will continue to work hard to do better. Enjoy your ride.
Top Tier customer support
I could not have asked for more cooperation than was provided by Engwe Bikes support team. They answered questions very quickly, provided plenty of advice, and despatched components to resolve my problem in double quick time. They are a breath of fresh air compared to some of the companies I and my wife have had to deal with. Well done Engwe.
16 de dezembro de 2024
Opinião espontânea
Resposta da Engwe Bikes Uk
Hi, John. We appreciate your kind words and we hope to do better.
Enjoy your ride.
Perfect for anyone with weak health and bad knees.
I am a new owner of e-bicycle Engwe P275 ST. I am pleased to have this bike. I have a very weak knee and a bad heart. And this bike is helping me to conquer any hill, even very steeply. I sometimes even use smaller gears to feel any gearing so strong this bicycle is. It has 70 Newton's torque, so it's powerful enough to climb any hill. I had trouble when I mistakenly took off the speed magnet from the spoke, which stopped the support engine from working. But I found on YouTube how important those magnets are. My happiness in using my bike is endless. Recommending e-bikes for everyone with health issues.
10 de dezembro de 2024
Opinião espontânea
Resposta da Engwe Bikes Uk
We're glad this bike helped you and hope you enjoy your ride.
Great bike, great support
Since may, I have the Engine X bike. Suddenly, the bike was not turning on, so I had no display neither pedal assist. Send an email to the support team and they promptly answered me. They were happy to help me sort out the cause and, once we found out the issue thanks to a step-by-step guide they sent me through email, they sent me the replacement parts over the mail. Assembling things was quite easy, since each electrical cable has one size and socket - they probably made this in order to make the bike as easy to repair as possible, and now everything works as intended.
8 de dezembro de 2024
Opinião espontânea
Resposta da Engwe Bikes Uk
We are glad to hear that your bike is working properly and thank you for your support. Enjoy your ride.
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