I suspect this company of being a scam. Items received don’t match description. They charge £8 “return handling fee” which is against UK consumer law. I still haven’t received a refund 2 months after... Ver mais
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Leia as opiniões dos outros
This company is a complete scam, ordered slippers that took weeks to arrive when they did they were crap quality and size. Started the refund process on 27th November and I’m still waiting Avoid at... Ver mais
I ordered a pair of pants almost a month ago and still havent received them. The tracking number shows they have been in the same spot, Woodridge IL since middle to end of August for whatever reasonin... Ver mais
I ordered a pair of pants and shorts. The shipping took about two weeks which was advertised as 5-14 days on the website. The material was good and the items were what I expected. Overall it has been... Ver mais
Informações sobre a empresa
Escrito pela empresa
Falour is an online store that specializes in selling outdoor tactical gear at affordable prices without compromising on quality. Our mission began with a passion for tactical gear and a desire to make it accessible to everyone. falour.com | .co.uk
Informações de contacto
142 92nd St, Brooklyn, NY 11209, United States, 11209, Brooklyn, Estados Unidos da América
- service@falour.com
- falour.com
1,8
Mau
152 opiniões
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Great fit and quality
Only gave them a 5 star rating because it took a whole week from date of purchase to delivery. The pants and belt are better than expected in both fit, function and quality.
26 de março de 2024
Quick response to my email on a recent…
Quick response to my email on a recent purchase.
25 de março de 2024
I’ve had to wait over two weeks for my…
I’ve had to wait over two weeks for my order with very little info as to what was going on shipment date or even info to when I could EVEN EXPECT to receive it. Poor communication had I known I would have never ordered it. I AM CURRENTLY WAITING FOR MY ORDER!!!!
22 de março de 2024
Resposta da Falour
Dear customer, we deeply apologize for the inconvenience you've experienced during the processing of your order and understand your frustration with the waiting time. We have conducted a thorough investigation into your order and taken necessary steps to address the delay to ensure you receive your items as soon as possible.
Ordered 3 pairs of pants
Ordered 3 pairs of pants, took about a week before I got the email that the pants have shipped. Clicked on the link to track my package and wouldn’t pull up tracking info. Hope the pants are worth the 3 week wait to wear them. That of course will depend on shipping time.
28 de março de 2024
Resposta da Falour
We apologize for the delay in processing your order and for any inconvenience caused by the tracking issue with your package. We have looked into your order and found that it has indeed been shipped.We have looked into your order and found that it has indeed been shipped.
Ok I've emailed the company several…
Ok I've emailed the company several times with only one feed back.that particular style of pants I wanted did not come in my size.email back an said do have a style of pants that would fit the size I need it these pants are for work or u could refund my card thank you no reply for about a week then this servay pops an I have not received any thing
28 de março de 2024
Resposta da Falour
Thank you very much for contacting us. Regarding the size mismatch with the pants you initially selected, we've taken the necessary steps to address this. We've shipped out your pants in a size that should fit your requirements. Your package is currently in transit, and you should receive it shortly.
I never received my products.
"I never received my products." 1Star
*UPDATE*
After 5 weeks of waiting, I received my pants. They are as awesome as they look and make you feel as mutual. I don't understand why It took so long to ship. Get yall some.
20 de março de 2024
Resposta da Falour
We apologize for the inconvenience caused by the delay in receiving your products. We understand your concern and appreciate your patience.
We have already provided you with the tracking number and tracking link for your package via email. Please check your email inbox, including your spam or junk folder, for this information. You can use the tracking details to monitor the current status of your package at any time. If you have any further questions or need assistance after checking, please don't hesitate to contact us. We are committed to providing you with the necessary support and ensuring that you receive your products as soon as possible.
Once again, we apologize for any inconvenience caused and thank you for your understanding and patience.
Company is a scam.
Company is a scam.
Falour UK is not based in the UK but in China. Their UK address does not exist and the contact mobile number is permanently switched off.
I ordered a 30" waist pair of trousers and received a medium, two sizes too large.
I requested a refund as I was in the 30 day return window but customer service, after finally getting back to me via email, kept stalling. I returned the item to their UK address but had it returned as the address does not exist. They finally gave me an address in China that would have been way too costly to return. They were insistent that I kept the item and get a 30% refund, but what am I going to do with oversize trousers with shallow pockets anyway? I had to accept the 30% refund as it was the only way to get any of my money back.
Absolute scam.
DO NOT BUY FROM THIS COMPANY!!!
1 de março de 2024
Opinião espontânea
Resposta da Falour
We sincerely apologize for the inconvenience and frustration you have experienced with your recent purchase from Falour UK. We deeply regret any misunderstanding regarding our company's location and the issues you encountered with the sizing of the trousers and the return process.
Your feedback is invaluable to us, and we will take immediate steps to rectify the issues you have raised. If there is anything further we can do to assist you or if you have any additional concerns, please do not hesitate to contact us directly. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your satisfaction.
I have not received the item I bouthg…
I have not received the item I bouthg from you????? It is taking too long.
18 de março de 2024
Resposta da Falour
We are sincerely sorry to hear that you have not yet received the item you purchased from us. According to our records, the package was successfully delivered on March 28th.
We have also emailed you the tracking number and link for your package. You can use this information to track your package. If you need further assistance or have any questions, please feel free to contact us. We are committed to providing you with the best shopping experience possible and look forward to hearing from you so we can further assist you in resolving this matter.
Excellent customer service and great…
Excellent customer service and great quality of merchandise!
23 de março de 2024
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