How do you truly know how good a service provider is? The answer is when the product has an issue, so often people jump to review a product or service before they've ever had an issue with... Ver mais
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Waited for ages for this and finally we got fibre! The company approached us with letter, then direct contact. They weren't pushy at all just straight talking and honest. They communicated extremely... Ver mais
A empresa respondeu
Very easy install, you can get hold of the team very quickly. No endless call centre recorded voice messages. Very fast internet speeds, phone works perfectly as well. No complaints !
A empresa respondeu
At last we have a Fibre optic broadband service into rural areas like mine. I was contacted by Fibre Nova in Nov. 2025, who provided telephone and email support throughout the introductory phase... Ver mais
A empresa respondeu
4,7
Excelente
34 opiniões
Respondeu a 100% das suas opiniões negativas
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A friendly and professional service…
A friendly and professional service from all involved. Having been a little skeptical about changing providers when the initial letter came through the post, I am now delighted I made the switch. Living in a rural setting, my Internet was always quite slow and a bit hit and miss previously, but since swapping to Fibre Nova, I have had fast connection and no issues at all.
It seems a very hands-on company that will deal with any issues you have in a quick and friendly manner, being easily contactable and interested in supporting their customers (which I see as a massive bonus)
24 de agosto de 2025
Opinião espontânea
Resposta da Fibre Nova
Hi Kate,
Thank you so much for your kind words and for taking the time to share your experience!
We completely understand the hesitation that comes with changing providers, so it’s wonderful to hear that making the switch to Fibre Nova has been such a positive move for you.
We’re especially pleased that your connection is now fast and reliable, it makes all the difference, especially in rural areas.
Our team prides itself on being approachable, hands on, and always here to support our customers, so your feedback really means a lot to us.
Kind Regards,
Chris
This Company bought Run Fibre who gave excellent service. Now been without a telephone for two months !
This Company bought Run Fibre who gave excellent
15 de agosto de 2025
Opinião espontânea
Resposta da Fibre Nova
Hi Sebastian,
Thank you for taking the time to share your experience with us.
We completely understand how frustrating it must have been not being able to use your phone, and we sincerely apologise for the inconvenience this has caused.
Our customer service team did attempt to contact you by both phone and email, and we’re glad that we’ve since been able to connect with you and agree on a resolution, which is now in progress.
Kind Regards
Chris
Excellent all round experience
Excellent all round experience.
Recently trying to transfer from a BT arrangement to Fibre with Fibre Nova and received exemplary technical support - fast and professional.
No question too “dumb” and response time by James was excellent. Very impressed and would recommend.
24 de julho de 2025
Opinião espontânea
Resposta da Fibre Nova
Hi Helen,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that your transition from BT to Fibre Nova went smoothly and that James was able to provide the prompt and professional support you needed.
We believe no question is ever too small, and it’s great to know James made you feel supported throughout the process.
Kind Regards,
Chris
Excellent Customer Service
Rang customer services and spoke to a very helpful and knowledgeable guy Chris. Answered all my questions I had and was very polite and professional. Fibre Nova, I highly recommend them. Can't wait for my installation.
21 de julho de 2025
Opinião espontânea
Resposta da Fibre Nova
Hi Dawn,
Thanks for taking the time to leave us a review. We're glad your experience with us was a fantastic one, and we look forward to having you as a customer. We will pass on the kind words to Chris, I'm sure he will be very pleased.
Kind Regards,
Spoke to gentleman called Chris
Spoke to gentleman called Chris, I've just moved into a new property I'm currently with another provider but wanted to see what options are available in the area, Chris went through all the details and explained step by step on how the procedure would go ahead
24 de julho de 2025
Opinião espontânea
Resposta da Fibre Nova
Hi Liam,
Thank you so much for taking the time to leave a review!
We're really pleased to hear that Chris was able to assist you and walk you through the available options so clearly.
Moving into a new property can be a busy time, so we're glad he could help make things a bit easier for you. If you have any further questions or need any support moving forward, please don't hesitate to reach out. We're here to help!
Best regards,
From the darkness and into the bright…
From the darkness and into the bright shining light of FIBRENOVA broadband , we’ve had all sorts of broadband down here promising this and promising that , but when it comes down to delivering the goods these guys sit top of the tree , I’ve got a lot of kids , 8 to be precise , all X boxed up or PlayStationed and I don’t hear them screaming Dad the internets not working anymore , happiness is broadband from these guys , and Craig’s an absolute diamond , what more can I say 👍🤘🕺🔥
25 de julho de 2025
Opinião espontânea
Resposta da Fibre Nova
Hi Emma,
Thank you for taking the time to leave us a review.
We're pleased it has made a difference, and that your children are also loving gaming on the new fibre connection.
We will pass on your kind words to Craig
Thanks Again
Chris
An all round positive experience!
An all round positive experience!
I must admit I was a little dubious about someone other than Openreach installing fibre to the property initially but I'm so glad I didn't let that unfounded worry get in the way.
Craig spent all the time I needed to explain how it all works, and absolutely no pressure whatsoever. This is a small company with small company values and the customer service is excellent.
I'd definitely recommend them and I'm chuffed to bits with the new setup - symmetrical connection too so I get 900+ megs up and 900+ megs down - you won't get that with Openreach!
16 de julho de 2025
Opinião espontânea
Resposta da Fibre Nova
Hi Mark,
Thank you so much for your fantastic review! We completely understand that it can feel like a big step choosing an alternative to Openreach, so we’re really pleased you took that leap with us and even more pleased that you're so happy with the results!
Craig will be thrilled to hear your feedback. Taking the time to explain everything clearly, without pressure, is exactly the kind of experience we want every customer to have.
Kind Regards,
Chris
Craig has been absolutely incredible
Craig has been absolutely incredible , He spent 4 hours talking to my previous supplier sorting out their contact with me . I cannot praise him highly enough. the company is all it says it to be ,I now have full fibre broadband in our house running at incredible speeds where as my previous EE was only able to provide 4-6 MBPS. This has opened a whole new world to us and as we are old pensioners, this means so much to us
17 de julho de 2025
Opinião espontânea
Resposta da Fibre Nova
Hi Carol,
Thank you so much for your kind and heartfelt review. We're absolutely delighted to hear that Craig was able to go above and beyond to support you he's a true credit to our team and will be thrilled to read your words.
We understand how frustrating switching providers can be, especially when things aren’t straightforward, so we're really pleased Craig could step in and make the process as smooth as possible for you.
It’s great to know that your new full fibre broadband is delivering the speeds and experience you deserve.
If you ever need anything in the future, we’re just a call or message away.
Kind Regards,
Chris
Excellent client service
I reported a fault with my broadband service and it was fully fixed within 24 hours which involved having an engineer come to my house to physically make some alterations. James kept me fully informed the whole time and was knowledgeable and efficient. I had considered switching providers but I won’t now. The customer service was excellent.
26 de junho de 2025
Opinião espontânea
Resposta da Fibre Nova
Hi Elsa,
Thank you so much for your kind words! We're really pleased to hear that James was able to get everything sorted quickly and kept you well informed throughout the process. Providing fast, reliable support is a top priority for us, so it's great to know that made a difference. We're thrilled you've decided to stay with us.
Kind Regards,
Chris
Craig went above and beyond to make…
Craig went above and beyond to make sure our internet was working as smoothly as possible. A credit to the company.
16 de junho de 2025
Opinião espontânea
Resposta da Fibre Nova
Hi Philip,
Thank you so much for taking the time to leave us a review!
We will pass on your thanks to Craig, he will really appreciate it.
Thanks again for choosing Fibre Nova
Kind Regards,
Chris
I ordered full fibre broadband for my…
I ordered full fibre broadband for my business and couldn't be happier with the service. The installation was seamless, and the team kept me updated throughout the process. James and Neal did a fantastic job with the setup, and now I have 10x the speed I had with my old copper connection. Highly recommend!
13 de fevereiro de 2025
Opinião espontânea
Resposta da Fibre Nova
Hi Dylan,
Thank you for leaving us a glowing review! We will pass on the message to Neal and James about their service.
We hope you enjoy your fibre connection and thank you for choosing Fibre Nova as your chosen provider.
Thanks,
Chris
Successful, speedy installation!
Very happy with the seamless service received.
Our Fibre Broadband is now up and running and working perfectly.
Quick, efficient and helpful
Thank you
1 de março de 2025
Opinião espontânea
Resposta da Fibre Nova
Hi Kelly,
Thank you for spending the time to leave us a review. We are glad you can now utilise full fibre broadband for your business.
Thank you again for choosing us to provide services for your lovely venue.
Kind Regards,
Chris
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