Love the paint chart you sent me . It arrived in Aberdeen . Lovely colours . The reminder did help the delivery. Not sure what happened first time.
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Fired Earth in Harrogate, Lola and her team helped me to decide on tiles for a small cloak room splash back which would make a statement ….their patience, expert technical and design knowledge, all wi... Ver mais
A empresa respondeu
Thank you very much to Brett from the Islington team. Brett was super helpful, friendly and informative when we went into the Islington branch to look at the tiles we found online. He discussed diff... Ver mais
A empresa respondeu
Painted window sill with eggshell as in instructions but the paint bubbled up over small patches of standard interior filler. Have used Fired Earth for many years and this has not happened before. Que... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The company began in an Oxfordshire farmyard in the early 1980s, selling terracotta floor tiles at a time when they were relatively unknown by the British public and weren’t available in tile shops. They proved hugely popular, and we opened a small London showroom selling just six different tiles. Customers began requesting glazed wall tiles to complement their terracotta floors and we sourced a small selection of other glazed tiles and put together a brochure covering our entire offering. By the mid 1990s, the company had grown from its humble beginnings on an Oxfordshire farm to having a number of showrooms in London and across the country. Today, we have 26 showrooms in the UK and expect to add two more in the coming year, including a brand-new destination store on New Kings Road in London. Our aim has always been to offer products produced with authenticity, creativity and style, and where possible both handmade and produced as close to home as we can manage. The UK Ceramics Industry has a long tradition and it is one we are keen to support. Having said that, where we spot a tile on our travels that is too beautiful to resist, we do of course secure it exclusively for our customers, many of whom are second generation fans of Fired Earth and its products. Decorating and design have become entrenched in the national mind not just as the preserve of the super wealthy, but as a way to create homes for ourselves and our families that reflect how we like to live today. At Fired Earth we like to think that although it may not be every day our customers choose to redecorate (although our paint does allow for just that level of obsession), we have identified the right looks and styles that feel perfect no matter what the style or age of property. Our website has grown too and now offers almost all of our collections to browse and buy online and shows stunning room sets and great design ideas to help inspire you.
Informações de contacto
Twyford Mill, OX17 3SX, Banbury, Reino Unido
- 01295814280
- customercare@firedearth.com
- firedearth.com
4,4
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Love the paint chart you sent me
Love the paint chart you sent me . It arrived in Aberdeen . Lovely colours .
The reminder did help the delivery. Not sure what happened first time.
22 de junho de 2026
beautiful tiles and quick delivery
22 de maio de 2026
Very poor customer service
Obtuse website when it comes to arranging delivery. The customer service number takes you through to a recorded message and I was held on there for 15 minutes, and then 25 minutes the following day.
8 de maio de 2026
Opinião espontânea
Resposta da Fired Earth
I'm sorry to hear that you had a long wait to contact our customer service team. I believe this was during our busy sale period and our team had exceptionally high call volumes. Apologies again for the inconvenience caused.
Resposta da Fired Earth
Thank you for the lovely review!
Resposta da Fired Earth
Thank you for the lovely review!
Avoid company, they don’t send orders
Avoid. This company have taken money for an order 4 weeks ago for some ceramic tile beading ordered for a log burner. No such order has arrived. They have taken payment and I emailed the customer order team 2 weeks ago to enquire about the order and have had no response. Will never use them again. I got in touch via phone, liaising with Hannah from the customer care team she has been supportive and understanding. I feel they need to discuss with the curriers (DPD) about what went wrong. Very disappointing that I didn’t get the product but hoping to get a refund.
1 de fevereiro de 2026
Opinião espontânea
Resposta da Fired Earth
Hello, thank you for taking the time to leave us a review. Please accept our apologies for the problems you have had with delivery of your items. We understand that our Customer Care team have been in touch with you to organise a full refund. Apologies again for the inconvenience caused.
The are problems with the tiles and no…
The are problems with the tiles and no one will return my emails regarding the return and replacement of some broken tiles and some others that are the wrong colours.
This was an online purchase made after the company went into receivership and was taken over by Topps Tiles… it has clearly already gone down hill.
18 de dezembro de 2025
Resposta da Fired Earth
We are sorry to hear of the issues you have been having. The Customer Care team has organised a replacement order for you. Apologies again for the delays and inconvenience caused and thank you for your patience while we arranged a replacement.
Very Good. Thank You
I purchased the Geralda Niebla tiles for an internal cubicle lav and separate shower room. The cubicle lav tiling is now complete and the tiles, in my opinion, are just beautiful.
There are a range of options for this tile - metro, dado, border and skirting - and the tile is offered in three colours: white, cream and neutral.
I have a Farrow and Ball paint store near the Fired Earth and both teams were great helping me to choose tiles and paint to make a scheme.
Photos can be added but I wasn’t given the option on the first draft of the review. But just to say thanks to Carol and Jayne for all of their help with this and looking forward to completing the shower room now.
2 de janeiro de 2026
Resposta da Fired Earth
Thank you for the lovely review, we agree the Giralda Niebla is a really eye-catching tile range.
Brilliant service
Brilliant service. Tiles sent out and delivered a head of time. Packaged well. Great service
18 de dezembro de 2025
Beautiful tiles, helpful and swift service
The tiles we ordered are stunning, well priced for the quality of tile and delivery was swift with the tiles securely packaged.
We chose the tiles at Adderbury but the stores were shut before we could order so ordered online after reopening under Topps Tiles. The service in the store was excellent, a great shame they’re not reopening.
18 de dezembro de 2025
Beautiful tiles
Beautiful tiles. So happy with the quality of the tiles & the service.
27 de março de 2025
Great tiles
Great tiles, sadly slightly wrong items on a few, the company went bust before I could alter it. But.....after a lengthy process they did fulfill the missing items.
28 de setembro de 2025
Great colours and great quality paint
Great colours and great quality paint. Least amount of drip or roller spray I’ve had with any paint including other premium brands.
29 de setembro de 2025
Beautiful Tile
I ordered a sample Tile which came very quickly. Beautiful Tile I am just not sure it’s the colour I was looking for so it’s great that you can get samples.
29 de outubro de 2025
Really easy to order
Really easy to order. I wasnt expecting such a lovely brochure. Its a lovely thing nowadays to be able to have a physical brochure that i can look through.
29 de outubro de 2025
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.