Holokolo Opiniões 162

On Tuesday, May 21st, I received an email stating that my order had been cancelled. Despite this, on May 22nd, an amount of 1315 DKK (approximately 176 EUR) was charged to my account.

Since then, I have received no updates, no order confirmation, and no tracking information for the items I have now paid for - but I assume I will not be receiving. This is very frustrating and unprofessional.

Due to this experience, I have decided to make my purchase elsewhere. I hope Holokolo.com addresses these issues promptly and improves their service for future customers.

Because my order was cancelled, I decided to make my purchase elsewhere. I hope Holokolo.com addresses these issues promptly and refunds my money...

I orderer 3 Santini items. Sent 2 back immedietly because their quality was very poor, not what I expected for the price and brand. The third one ripped by the pockets after 3 months of use. I sent it back and they blamed me, because “the material is very delicate not fit for overpacking the pockets” which they assumed I did. I suspect that they are selling replica clothing, because Santini shouldnt break like that.

It takes weeks to get refund money back. It took me 1.5 months and PayPal to get 120+ EUR back of my money as the vendor was not able to refund me for the returned items I sent back. Very poor customer experience. Holokolo was not even answering once on my emails.

Another shop selling bike gear without any respect to customer. Terrible customer service.
I have spent over 500€ on cycling gear on HolokoloPL.
After 7 working days (11 days overall) still no answer from holokolo where is my order just repeating that supplier shipped it already. No answers, no updates, no details, just waste time. Really disappointing customer service! Avoid as a fire

Nice shirt, good price, good communication!

Easy to select articles, quick delivery and various products and products combination.

I ordered two cycling tops from their website and paid.
Expected to receive both of the within 2 working days as it was claimed.
First I got an email that one of the shirts I ordered is not available anymore and asked for refund.
Second one was not even shipped and seems delayed for several days.
So, the story short, no money refunded yet as they cannot refund to a foreign account and seemed not be able to refund a credit card. No items delivered.
Extremely unhelpful communication.

So many other options out there!

I never received my order (cycling gloves). In addition, I wrote the customer service and initiated a complaint but no response.
Now it is time to take legal action.

When I wanted to pay, site crashed many times and when I asked for support 0 answer and help. So Im kinda lucky that the order didnt go trough since if something was wrong I wouldnt be compensated. I stronlgy advise to stay away from holokolo. Damn scammers I hope this company falls apart.

If you need to contact this company for any reason, there is no phone number you can call. They only provide an email and address. With email, they don't ever reply. They ignore all your emails. So if you have a problem with your order, you will have a frustrating time trying to sort it. If you need a refund, they will only partially refund the amount.

Quick delivery but sizing was totally different (L Men was like L children). Back shipment cost money and Reimbursement takes 2 weeks.
Not recommend at all.

Sending was quick
Product is as described

The return / exchange process is complicated and expensive as returns are not free of charge. No acknowledgement of receipt of the returned item and still waiting for refund. Delivery of replacement item was quick but again expensive postage cost. Will not use again.

Excellent service and quality of the items

Very poor delivery experience - says next day or 48 hour delivery. Waited a whole week for FedEx to finally deliver parcel after it had been on a tour of 5 different European cities. Very disappointing as pay nearly £10 for quick delivery. Actual products of cycling gloves ok but delivery tarnished buying experience from Holokolo. Appreciate they have no control over FedEx but maybe need to think about another carrier - or tell purchasers there could be a lengthy wait and not promise quick delivery.

Goods efficiently processed, kept informed all the way through, and arrived when said.

Excellent

Quick delivery to UK, with no additional customs costs. Will use again

Not answering my emails or phone calls about my returned item. I have been waiting 3 weeks get a refund and you will not contact me back.