IndieMassive Opiniões 64

TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ever had a distributor where support is absolutely dreadful? Yeah me too.. So I decided to give a chance to a new distributor albeit my hope was a bit lost in having actual proper support.. These guys... Ver mais

Classificada 5 em 5 estrelas

These guys are great. A trustworthy distrobutor at a good price. Their infrastrucutre and UI can be a little rudimentary and clunky at times, but they do indeed have excellent, prompt, and persomalize... Ver mais

Classificada 5 em 5 estrelas

Very satisfied with Indiemassive! I did an extensive search when trying to choose a distributor and I am happy with my decision. Customer support is there main strength. Always answer within 24 ho... Ver mais

Classificada 2 em 5 estrelas

Long response time to emails. Still waiting for my pre-save link. This has been going on for weeks. My track releases next week. Not sure what’s happened, they used to have great customer service. Ve... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Gestão e promoção musical

Escrito pela empresa

The all-in-one independent music ecosystem.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

64 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

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Classificada 1 em 5 estrelas

This thread consists of fake reviews

This thread consists of fake reviews. I would not trust the IndieMassive because in their FAQ they indicated that they deliver music to YouTube content ID, but in reality this service does not work, and they also do not deliver to some of the other DSPs they indicated. Even after contacting them they did not update the information. They have one of the worst sales analytics that I have ever seen, one might say that it is almost non-existent. They promised to fix it in a couple of weeks, but six months later nothing has changed

1 de setembro de 2023
logótipo da IndieMassive

Resposta da IndieMassive

Hi there,

Thank you for taking the time to leave a review.
To start, our FAQ states that we deliver your fingerprints to YouTube CID, but we do not collect YouTube CID revenue for you. This requires a considerable amount of effort from a distribution company to do, which is why many charge a significant fee for this service while collecting the revenue is very easy for you to do yourself which also saves you considerable expenses as well.

Regarding our distribution targets, two deals we had were removed due to international conflicts that prevented business with the countries that these DSPs were based in. We apologize for this, but there is nothing we can do to combat this.

Lastly, regarding our analytics, I find this very surprising to read as we receive data from the DSPs which is updated multiple times per day and effectively competes with our biggest competitors in the market. Thereafter, we also use 3 external marketing tools to further compile a vast set of data to provide you with an extensive overview of your catalog's performance.

I understand that you are not satisfied with our performance so far, but the truth is that we are a company of musicians who worked together to create this platform that we wish we had as independent musicians. A platform that strives for honesty, transparency and ease-of-use. I'd love to sit down with you on a call or even just via emails to hear your feedback and discuss what we could have done better to take care of you as our client and how we can improve moving forward.

Sincerely,

The IndieMassive Team.

Classificada 5 em 5 estrelas

Excellent customer care

I have found IndieMassive (particularly Ace, who I dealt with), to have the rare quality of going the extra mile to solve any issues that might arise. Their communication and customer service is absolutely first class, and they often replied to my emails within an hour, and always within 24 hours. I can not recommend this company enough! Excellent service!

29 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Very satisfied with Indiemassive!

Very satisfied with Indiemassive!

I did an extensive search when trying to choose a distributor and I am happy with my decision. Customer support is there main strength. Always answer within 24 hours (if not quicker) and always ready to help in any way they can (all my questions/issues were resolved). The platform is great too. Very easy to use. All round great experience. Highly recommend

16 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic customer care

Fantastic customer care. Their platform is intuitive and easy to use and if there’s something wrong they will help you solve your problem within hours. I’m really happy I chose IndieMassive!

16 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Super Good

I have tried the most of Music Distributors but I see that IndieMassive is the best. I want to thank the support team. Thank you very much guys 🥰💖

22 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing analytic tools

Amazing analytic tools

IndieMassive’s analytic tools really helped me understand the performance of my releases and I can assure you that they are the best analytic tool I have ever worked with. They really are the best in the game and I highly recommend them.

7 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

HÄWK x IndieMassive

With IndieMassive my carrer has moved to the next level!
If you want to be part of the music industry and grow step by step until you reach the top then you are in the right place!

30 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Big thanks from a little guy!

So I'm trying to get a personal music project off the ground and these guys have been a breath of fresh air after having dealt with plenty of other distribution companies. I'd highly recommend these guys and I look forward to working with them again.

29 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Fast and Helpful

Fast and Helpful

I reached out to the support team and they were really helpful and fast with their responses. In comparison to some of the previous distributors, I worked with just getting a response could take multiple days, the IndieMassive team helped resolve my issue and answered all my questions in a few hours! Definitely worth a switch!

29 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

No hidden fees

No hidden fees! I finally found a distributor where I don't end up paying
for any hidden fees. Thanks!

29 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Highly Recommend!

The site is so simple and easy to use. I even had a question about something and the customer support got back to me incredibly fast! Seeing the analytics of my song is really helpful too. I'll be sure to go through IndieMassive for my next release 😀

27 de junho de 2022
Opinião espontânea

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