Jiffy Opiniões 68

Resposta da Jiffy

Há 2 dias

We appreciate the time and effort you invested while using our platform, and we understand your frustration regarding the outcome of our review process.

Our responsibility is to maintain a consistent standard of service and customer experience across the platform. Account reviews are based on a combination of factors, including customer feedback, communication history, job performance, reliability, and adherence to platform policies, not isolated incidents or a single complaint.

We recognize that no business is perfect, especially in the construction and service industry, and our decisions are never based on expecting flawless performance. However, when ongoing concerns or patterns are identified, we are required to assess whether a Pro continues to meet the standards expected on the platform.

We understand that account restrictions and reviews can create uncertainty, and we do not take those decisions lightly. Our team aims to communicate decisions as clearly and fairly as possible while balancing the interests of both Pros and customers.

We sincerely thank you for the work completed through the platform and wish you and your team success moving forward.

Resposta da Jiffy

6/05/2026

Thank you for your response. We are sad to see the poor review as we tried to work with you.

To reiterate, we are not disputing that there is an issue with your refrigerator. That is precisely why an appliance repair appointment was booked. However, based on the information, service notes, and assessments we have reviewed, we have not seen any supporting evidence your Pro caused the damage you are referencing during his diagnosis.

That said, in the interest of resolving this matter fairly and helping move things forward, you were not charged for the Jiffy visits and we offered reimbursement as a gesture of goodwill to assist with the specific repair costs you referenced.

After carefully reviewing all service notes and assessments, we found no indication that the original Jiffy Pro, caused the issue with the freezer door. At the time of the initial visit, the technician documented that the refrigerator door was already sagging and that previous hinge work had been completed by another company. The unit had also been significantly leaned back to compensate for this pre-existing condition, which further supports that the issue was not newly caused during the visit.

Additionally, diagnosing the cooling system required the unit to be pulled out and levelled, which is standard procedure for servicing a built-in appliance and would not cause damage to the door frame or hinges.

We also want to clarify that Jiffy is not a party to the direct contract between customers and independent Pros. Customers maintain full authority to communicate concerns directly with the Pro they hired. Our role is to facilitate the connection between customers and service professionals.

That said, we are here to support both parties and assist in mediating concerns where possible, which is why we worked to provide a goodwill resolution in this case.

As you had accepted our offer, we notified your Pro of the resolution and advised that we were only awaiting the completed Refund Release form in order to process the reimbursement.

As you did not wish to proceed, your ticket was closed. Again, as stated, we are happy continue with our agreement if you change your mind.

Thank you for your understanding.

Resposta da Jiffy

15/04/2026

Hi Lorna, thank you for your feedback. We’re sorry to hear about your experience, as this is not the level of service we aim to provide.

We were only able to locate a request from 2018 under your name, could you please confirm if this is the visit you’re referring to? We’d like to better understand what happened and address your concerns directly.

Please feel free to contact us so we can review the details of the appointment and billing with you.

Resposta da Jiffy

3/04/2026

Hello, We take feedback seriously, but we do need to clarify a few things.

Jiffy is a platform that connects homeowners with independent service professionals. Throughout this project, we remained available to support both the client and the service provider (“Pro”) and assist with resolution when concerns were raised.

After the client expressed dissatisfaction, the Pro returned to review the work and—acknowledging the concerns—agreed to significantly reduce the total cost. This revised amount was accepted by the client following both written and verbal communication, and payment was made based on that mutual agreement.

Following this resolution, the client contacted us again. At that time, we reiterated that an agreement had already been reached and fulfilled. Despite this, we still offered to reopen the claim and work with both parties toward a further resolution if needed. Unfortunately, we have not received any response to proceed with that process.

We remain committed to fair outcomes and encourage any customer with unresolved concerns to continue working with us directly so we can help facilitate a resolution.

Resposta da Jiffy

24/02/2026

Hello Ray, thank you for your feedback. I was able to locate your booking and wanted to provide some clarification regarding the visit.

Our appliance repair service includes a diagnostic visit, which is billed at a flat rate of $150 for the first visit. If additional labour or parts are required, it is $100 per additional visit plus the cost of parts. These rates are outlined on our website and app prior to booking. The minimum charge helps cover the time blocked off for the appointment (typically 1–2 hours), as well as travel time and other associated service costs.

In this case, the Pro determined that the washer requires a new drum assembly and advised that the repair would likely cost more than replacing the unit. While no repair was completed, the visit itself was a diagnostic service to properly assess the issue and provide a professional recommendation.

We understand it can be frustrating to pay for a diagnosis, especially when the outcome is a replacement rather than a repair. The Pro's recommendation was intended to help you avoid investing in a repair that may not have been cost-effective.

If you decide to proceed with the repair, the Pro would be happy to return, and you would only be responsible for the additional visit and the required parts.

We truly appreciate your feedback and are always working to ensure our pricing and policies are clearly communicated. Please feel free to reach out to us directly if you would like to discuss this further.

Resposta da Jiffy

28/01/2026

Hi Paola, thank you for your response. I believe there may be a misunderstanding.

A service ticket is currently open, and we are committed to resolving this matter with you as quickly as possible.

Please note that your Pro is willing and available to arrange a return visit as soon as possible to review the current cause of the issue. At this time, you have declined this option.

As referenced, I have attached the job notes below. To reiterate, your Pro is able to return to determine whether the part is faulty or to verify the current cause of the issue. You are fully protected under our service terms; however, you have indicated that you do not want Pro to return.

As you declined having your original Pro return, we simply suggested an alternative option to proceed with identifying the cause of the current issue so it can be properly addressed.

Job Notes:
Checked unit and detected a gas smell during testing. Inspected the bake igniter and found it to be faulty. Replaced the bake igniter with a new one. Ran the bake cycle at 350°F; unit operated properly with no gas smell present. Desired temperature was reached during testing. Demonstrated proper operation to the customer. Unit tested OK at time of service.

Important Note: Customer advised that the unit was purchased through an online marketplace. Upon inspection of the model and serial number tag, the serial number was found to be erased/removed. Contacted the manufacturer (Frigidaire) to verify unit information. Manufacturer confirmed that the unit is flagged in their system as a scrap unit, meaning the unit previously had issues and the original owner was advised by the manufacturer to scrap it. This information was clearly communicated to the customer. Customer acknowledged the information and insisted on proceeding with the replacement of the bake igniter.

The issue with the bake igniter appears to be a possible early failure of the part. Unfortunately, part failures cannot be predicted in advance. For peace of mind, we provide a 30-day warranty on both parts and labor from the date of service, should any concerns arise within this period.

If you choose to post through the BBB, we will also provide the same response, and I will personally handle all correspondence. Our sole intention is to resolve this matter as quickly as possible, and your cooperation is appreciated.

Please let us know if you wish to proceed with booking your Pro for a return visit or if you prefer to have a new Pro review the current issue and report back.

Resposta da Jiffy

15/01/2026

We take feedback seriously, but we’re unable to locate any account, booking, or payment associated with the name or details provided in this review.

We do not post fake jobs, and we do not charge customers without an active service or authorization. If a charge ever occurs, it is always tied to a confirmed transaction in our system.

We genuinely want to resolve any real issue. If you believe this review was posted in error or you had an interaction with our company, please contact our support team directly with the email address or transaction details used so we can investigate promptly.

At this time, we have no record that matches the claims made here.

Resposta da Jiffy

12/01/2026

Hello, we are sorry to hear about your experience. We do not see an account with this name on our system. Can you provide your name and more information as to what happened? You can email us at info@jiffyondemand.com ATTN: Rosita.

Resposta da Jiffy

24/11/2025

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. I’d like to clarify how the billing was calculated to avoid any misunderstanding.

The system initially generated an invoice based on the standard rate for two Pros. Since only one Pro completed your job, we manually adjusted the invoice and reduced the billed hours to reflect that. Although the Pro was onsite for 2.5 hours, we updated the invoice to 1 hour, which reflects 2 hours of labour.

We attempted to reach you to finalize payment, but it appears the credit card on file was removed before the invoice could be processed. We’re still happy to work with you to resolve the outstanding balance and answer any remaining questions.

Please feel free to contact us directly so we can close this out properly.

Resposta da Jiffy

16/09/2025

We appreciate you taking the time to share your feedback. We’d like to provide some clarity around your concerns. Liability insurance on Jiffy is meant to protect Pros in the event of damage or accidents, where a reimbursement claim can be made. Your insurance does not apply to workmanship disputes or weather-related issues that affect the outcome of a job.

In your case, our records show a dispute from 2 years ago where you were paid $158 for a job. After the client raised concerns, we refunded them in full. To confirm the situation, we sent a third-party pro, at our own cost, to review the work, and it was determined that the flagstone was installed in temperatures that were too cold, preventing it from setting properly. Based on this, we asked that you return the original payment of $158.

Instead of working with us toward a resolution, you declined to acknowledge the findings and did not return the funds. We understand these situations are frustrating, but fairness to both clients and pros is central to how Jiffy operates, and in this case, we followed our standard process.

We value the work that pros like you do, and we take this feedback seriously as we continue improving how disputes are handled.

Resposta da Jiffy

14/08/2025

It’s unfortunate that you chose to post a review, as we have been in communication with you and made it clear we’re committed to resolving this matter.

Your Pro charged the minimum for one visit and completed a cleaning/routine maintenance. When the issue persisted, your Pro returned free of charge and conducted further diagnostics. You later informed us that you hired another reputable company, who said the cleaning was not done well.

We apologized for the inconvenience and simply requested the new company’s invoice as documentation. This is important because neither you nor I are HVAC professionals, and the invoice would help confirm what actually occurred.

When you complete a job with Jiffy, we provide an invoice with our hourly rate and service details - the new company should be able to do the same. Without that documentation, we have no way to verify the issue and move forward with your claim.

Your cooperation is appreciated, as our goal is to help resolve this.

Resposta da Jiffy

12/08/2025

Thank you for sharing your feedback. We truly regret that your recent experience did not meet your expectations. We have paused the Pro's account and I can assure you that your comments are being forwarded to the appropriate team to help improve our service, transparency, and competency going forward.

While we understand your concerns regarding pricing, our goal is always to connect customers with trusted professionals, and we recognize that we fell short in meeting your expectations this time. We hope that this incident will not change your mind about giving Jiffy another opportunity in the future, and we look forward to the chance to work with you again.

Resposta da Jiffy

21/07/2025

We’re very sorry to hear about your experience and take your concerns seriously. However, we are unable to locate your name or service history in our records based on this review.

We strive to provide honest and professional service, and we would never knowingly leave a customer with an unresolved issue. If you could please contact our office directly at info@jiffyondemand.com with your name, service date, and address, we’d be happy to look into this further and resolve the matter as quickly as possible.

Thank you

Resposta da Jiffy

17/07/2025

Hi there, we're sorry to hear about your experience. We take cancellations very seriously and always send an email with an explanation whenever a job must be cancelled. Unfortunately, we can’t identify your account from this review, so we’re unable to look into the specifics. If you’d be willing to reach out to us directly at info@jiffyondemand.com, we’d really appreciate the chance to resolve this and make things right.

Resposta da Jiffy

2/07/2025

Hello, Thank you for reaching out! We are Jiffy on Demand and help with home maintenance.

I believe you are looking for this company who helps with customizable clothing: https://www.jiffy.com/

Let me know if you need any more assistance today

Resposta da Jiffy

24/06/2025

We’re sorry to hear you feel this way. However, your removal from the platform was due to multiple violations of our terms, not a single dispute. After reviewing support records, we found discrepancies in the time billed and acted accordingly.

We expect all pros to maintain professionalism, fairness in pricing, and respectful communication. Name-calling and personal attacks aren’t acceptable and only reinforce our decision.

We wish you the best moving forward.