Even though it’s still many months to go, I got a hold of a customer service guy which took a lot of time to answer all of my questions, even at a later stage via email. All of this should be normal,... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Wirklich schneller und netter Service. Auf Nachfrage, wann das Board ankommt, damit es rechtzeitig für den Surftrip da ist, habe ich sehr ausführliche Infos zum Stand bekommen und es wurde sich sofort... Ver mais
A empresa respondeu
Habe erst etwas bestellt und muss noch geliefert werden aber bis hierher top Beratung sehr angagiert und schnelle Antwort geben sich extrem Mühe weiterzuhelfen Ich bin begeistert gerne wieder:)
I was searching for a beginner surfboard. The advice via chat/mail was super friendly, quick and professional. Packaging and deliver was on the same level. Unfortunately the board had some damages bu... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Inspired by the Ocean, KANOA Surfboards strives for sustainability, groundbreaking innovation and unique design. We create our surfing equipment by integrating decades of shaping experience. All our shapes are designed to perform, increase your wave count to have more fun and improve your surfing. With our guidance, we will help you to find the perfect surfboard and deliver it directly to your doorstep. Every KANOA product combines unique design, high quality standards and we are focussed on premium customer service.
Informações de contacto
4,5
Excelente
89 opiniões
Pede aos clientes que escrevam opiniões
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Bestellt und geliefert
Bestellt und geliefert. Über den Versandstatus wurde informiert, Ware war gut verpackt (Surfskate). Alles in Ordnung.
4 de outubro de 2023
Resposta da kanoa-surfboards.com
Hi Rubin,
Danke für dein Feedback! Freut uns, dass alles einwandfrei funktioniert hat! Viel Spaß mit dem Curfish!
Dein KANOA Service Team
Great product delivered timely
25 de setembro de 2023
Super schnell und unkompliziert
25 de setembro de 2023
Resposta da kanoa-surfboards.com
Hey Christian, freut uns zu hören, dass alles bestens geklappt hat!
Viel Spaß beim Surfen!
Dein KANOA Service Team
Be Careful !
Be Careful! Hidden costs! I paid 160.- just for the delivery! Which is absurde. Would not reccomend this side.
29 de agosto de 2023
Resposta da kanoa-surfboards.com
Dear Surfer,
thanks for your feedback! Sorry, to hear you had an unexpected experience. For some context and to clarify: you ordered a board to Switzerland.
We clearly state on the shipping info on our website that border duties, Swiss VAT, plus the fee for customs clearance (by the freight forwarder not us), come on top. In your case 158 CHF. https://kanoa-surfboards.com/policies/shipping-policy
We are sorry this wasn't clear to you. This is a standard procedure for any import to Switzerland and not our fault. We already significantly subsidize the shipping to Switzerland with over 50% to make our product affordable at great prices for you.
We would be happy, if you redact your rating accordingly. In the rest of the EU we have very low shippping costs and very often offer free shipping across the European Union and of course no additional import costs (excl. Switzerland, Norway and the UK for obvious reasons).
Best regards,
Your KANOA Service Team
Resposta da kanoa-surfboards.com
Hi Jan, das freut uns sehr. Viel Spaß mit deinem Foamy FLOW X! Dein KANOA Service Team
I want more details
It seams not be much Content there.
Repetition of content segments.
I’d love to see detailed images of the products. Closeup in-depth Reviews. Fine granular specification information on the products, etc.
8 de agosto de 2023
Resposta da kanoa-surfboards.com
Dear Salomón, thanks for shopping with us! We really appreciate your feedback and constantly work on optimizing our content to make your user experience on our website better every season. For some products, especially boards, we offer "in-action videos" and a couple already have more in-depth shaper insights regarding the boards. We are also producing more and more audio-visual content with our team riders and partners to optimize your buying experience. And if any questions remain, you can always contact our chat for specifics. Best regards, your KANOA Surfboards Team
Fast delivery and fine quality
Their webpage is helpful.
I found there many infos about riversurfing.
26 de julho de 2023
Kind Service Team that helped me to…
Kind Service Team that helped me to find the suitable board and the product came quickly in a good packaging.
6 de julho de 2023
Super helpfull in a case where I broke…
Super helpfull in a case where I broke my Kanoa Creek and had to get a new one asap. Had it within 2 days and was able to surf the already booked session one day later - perfect!!! Thanks a lot again!
3 de julho de 2023
Great support!
I had some issues with my order and had to get help from the support. They were so helpful and dedicated and fixed my issues real fast. Awesome job!
17 de abril de 2023
Great products and service
30 de janeiro de 2023
Great customer service
Even though it’s still many months to go, I got a hold of a customer service guy which took a lot of time to answer all of my questions, even at a later stage via email. All of this should be normal, especially when it’s direct customer sale without any shops. One may argue that this business model could drive smaller shops out of business, however for landlocked people like me this is a viable option.
23 de janeiro de 2023
Sehr freundlicher Kundenservice und…
Sehr freundlicher Kundenservice und schnelle Abwicklung!
1 de janeiro de 2023
I got my product in time and it all…
I got my product in time and it all worked out well.
16 de setembro de 2022
Everything good
24 de abril de 2022
Very good customer service :)
Very caring, quick responding and helpful customer service. Since I haven't tested the product yet, another review will follow.
20 de outubro de 2022
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