Kitchenaid Opiniões 682

Food chopper doesn’t work, dreadful company, avoid

Kitchen aid kettle failed multiple times. Coupled with some of the worst customer service ever experienced. Currently 5 weeks and waiting to get a replacement. Expensive brand, poor product, even worse customer care

KitchenAid Food Processor is not powering up, I already sent them for repair (paying all the postage, repair, protective wraps...etc), they returned the item some weeks later with no explanation about the issue and the problem persists. When I called their customer service team, they are again demanding item to be sent for checking with full postage/repair to be paid by me.

KitchenAid broke and it's not even a year old. Waiting for customer service to get back to me, but worried after reading all the reviews.

Maybe the worst shopping experience ever! Order the product and it gave me delivery for the Monday and I would receive it by this date. I ordered it only on this basis. No confirmation of dispatch 2 days later still no dispatch and the rude customer service advisor told me there is no cancellation, even though it had not be dispatched. Later on that day they gave me a false DPD tracking number and now they do not answer my emails. I am told to return back to them at my expense as this needed to be received by a certain date and no is too late. Never ever want anyone else to spend all day on the phone and sending emails that they do not respond to. Shop at your peril!

I had two below the standard experiences with KitcenAid. First I got this expensive mixer and the paddle was too high and could not regulate with the adjuster so I was send another one which had exactly the same issue. Another time I bought the variable temperature control kettle, which I fell in love with and was saving for months. It was advertised stated stainless steel. After a while, during descaling I discovered it was lined with plastic inside. So I went back to the advert thinking I did not do diligent enough research but no they have omitted this information. So I have contacted the company but they just ignored. Previously I thought KitchenAid was a high end kitchen appliances but having those experiences I dont think that anymore. I also think they are misleading customers for their own profit and that does not make them a decent company in my eyes.

Paddles with the scraper keep breaking. The scraper comes away and the paint all chips. It’s happened to 3 of mine, purchased in the last few months. Previous paddles I’ve had for years with no issues. Customer service is SHOCKING!!! I’ve phoned 3 times, emailed 6 times and I get no responses. When I phone again to chase I am told they are out of stock, yet I can buy the paddles online????

I received an email offering discounts on a variety of items, only to find that when I proceeded to checkout, KitchenAid don't deliver to my address.
It isn't like I live in Timbuktoo!

Avoid!!!!Terrible customer service , I wish I had read the reviews before I ordered , impossible to contact anyone

For such a well known company and often advertised by television chefs especially Nigella, kitchen aid is a pretty shit company. I have emailed 4 times and all the correspondence I’ve had back is an acknowledgement of my email

I bought a stainless steel kettle and toaster combination set in July 25. The lid on the stainless steel kettle has always been temperamental but got worse in recent months. To their credit Kitchenaid replaced the item. However the same problem happened again on the SECOND kettle and this time within weeks. I wanted both items to match so asked for an exchange for another set and I was happy to pay the difference. I was advised this was not the policy and I could go through the process again for another kettle repair? Why would I do this when the majority of the reviews show this is a known problem? Has very high expectations of Kitchenaid but this purchase as not been fit for purpose and turned out to be nothing but a waste of money in my situation

I ordered a mixer and received a resealed, clearly used and dirty item. I returned it, assuming it was just a one-off mistake, and placed a new order. Unfortunately, the second product arrived in exactly the same condition — resealed and used.

At no point was it stated that these products were refurbished, returned, or anything other than new. If I’m paying such a price, I expect a brand new item, not something previously used by someone else.

I now have over £800 tied up while waiting for returns and replacements, and it feels like I’m stuck in a loop of sending items back and receiving the same unacceptable products again.

Very frustrating experience. I just want the new product I paid for, or a proper resolution.

Purchased a replacement blade for my meat grinder. It didn’t fit so Kitchenaid requested the blade and attachment to be sent back for repair. This was in February and I cannot get a decent reply from them. Have escalated via my bank…🤞🏾. Worst Customer service ever encountered….

How interesting. I came to review my experience and expected it to be unusual, but blimey people think these guys are rubbish!!!

And they are.

They falsely advertised a mixer as being in the sale at under £500, but when you put it in your basket it kept coming up at over £700. Rang customer services "oh that doesn't happen when i do it' - yeah right.

Emailed - completely ignored it, then suddenly that mixer wasn't for sale any more.

I'm fairly certain they're breaking the law with this, but having seen what terrible products / service they provide from otehr reviews, I think I dodged a bullet!!!

Classic Stick Blender. Absolute pants. Broke just outside the warranty. Cannot be fixed.
Expensive. Expections of a premium product were not met in any way. Do not buy or even accept a free one.

artisan toaster caught fire. Design issue.

I have a new food processor, arrived very quickly. I have used it once and so far no problem there, although compared to my kitchenaid in USA it is quite plasticky and clunky. However it works. What is the issue is customer service. There was a part missing, one that I may not have used that often, but still I paid for it.... I called, they said write, I wrote and since then..... crickets. I will call again tomorrow. I was asked for a customer feedback after purchase via email. I responded with one star but stated it was because of poor customer service. They rejected the email!!! I may have to talk to you and yours on the bbc.

I purchased a stainless steel mixing bowl (4.8L) and a whisk attachment from KitchenAid. Delivery was prompt, which is the only positive in this experience.

Unfortunately, the two items were not compatible with each other, let alone with my mixer. This is quite surprising for a brand like KitchenAid, as you would expect some basic compatibility checks or clearer guidance when purchasing related products.

I returned both items together in the same parcel. They refunded the whisk (£29.25), but completely ignored the bowl (£74.25), despite both items being sent back at the same time AND SAME PARCEL!!!!!!

After contacting them, I was told that their returns department confirmed receipt of both items. However, I was then passed back and forth between multiple departments (returns, finance, etc.) with no resolution. It genuinely felt like the left hand doesn’t know what the right hand is doing.

After wasting enough time chasing this, I had no choice but to initiate a chargeback through my bank. I’ve now received my money back, and I’ll leave their internal confusion to them.

Very disappointing experience—poor coordination, slow resolution, and not what you expect from a premium brand.

I returned the item and Kitchen Aid confirmed they received it on the 13th January, it is now 27th of March and despite many emails from Kitchen Aid saying they understand my frustration they have still not refunded the £115 and have given no reason as to why the haven’t. I think their emails are just written by AI.

I am extremely disappointed with both the product quality and customer service from KitchenAid.

I purchased a machine for around £500, and after only four uses, it stopped working properly, the motor was running, but the attachment was not rotating.

I contacted KitchenAid and returned the product for repair. However, when it was sent back to me, it came with a new issu: a loud, abnormal noise that was not present before the repair.

I reported this immediately and provided video evidence. I was then asked to send the machine back again. After the second repair, the product was returned still faulty, and this time the noise was even worse.

So at this point:
• The product failed after minimal use
• It has been repaired twice
• It has been returned faulty both times
• New issues appeared only after their repair

I requested a refund or replacement, which I believe is completely reasonable given the situation. However, this was refused, and I have instead been asked to send it for a third repair for faults that were not even originally present.

This is simply unacceptable. I am left with a £500 machine that does not function correctly, and no proper resolution offered.

As a result, I will now be proceeding with formal legal action under the Consumer Rights Act 2015.

Very frustrating experience. I expected much higher quality and customer care from a brand like KitchenAid.