Kitchenaid Opiniões 682

This is my first and absolutely my last experience with KitchenAid company.
The mini-food processor worked a maximum of 4 times before the centre spindle started to lean and rub on the lid. There was a horrid burning smell and a lot of heat.
The processor is registered with the company and is only 4 months old so I wrote asking for help. ABSOLUTELY NOTHING HAPPENED aside from an email acknowledgment. I’ve written since but still nothing.
I’ve now returned the item to the company I bought it from.
Kitchen aid don’t answer emails or show any interest in active customer services.
I will never buy any of their products again.

I’ve been a loyal KitchAid customer for years, got the full set 🙄. But my last purchase was the Artisan 400 blender. It started out okay, but their products are not what they were. First of all the jug base cracked so it leaked, then the little blade unit started leaking, finally the motor packed up. All within 4 years. No help from customer support at all, they just don’t reply. Forget the guarantee. AVOID.

Don't waste your money and energy on this company! I have ordered a blender over 3 weeks ago now and still don't have it! Needed to redirect it to collection point, as I was not going to be in for couple of days. Since then, no update on tracking. First complaint was nearly a week after the order and that's when tracking started being updated, but only with 'scanned at the depot'. In between I tried contacting both DPD & KTN, but to no avail. At KTN I was told they need to finish their investigation with DPD - like WTF?! This is your internal investigation, I want my appliance, that I paid for delivered ASAP. Any other decent company sends out replacement without the customer waiting for the outcome of investigation with the carrier! I have finally receive email stating they have processed the replacement, but it has been 3 days, and I still do not have any confirmation this has been shipped, nor received any tracking number... Furthermore, none of the advisors I have spoken to sounded like they care even an inch... Ridiculous is an understatement.

My three year old expensive toaster, (£199), which had a five year guarantee, stopped toasting last year and I have been in correspondence with KitchenAid customer service ever since but as I failed to register it or kept the original receipt they will not repair or replace it.
Although I have provided reasonable proof of when I bought it they will not budge and have ignored subsequent correspondence. They will not even sell replacement parts for it.
I then requested contact details of the company’s CEO in order that I could write directly to him to let him know what I thought about KitchenAid but I was told it was their policy not to give this information.

I returned my kettle on 1/7/25 as it was still under warranty. They were unable to fix it so sent me a voucher code online. The voucher doesn’t work. I still have not got a replacement kettle. I have been fobbed off on the phone, via Messenger and I have had a couple of replies to emails weeks apart that also fob me off. I now can’t get them on the phone either! Where do I go now? The customer care is non-existent ! They just keep telling me that they are experiencing technical difficulties with their website?

Bought kettle. Their warranty registration through their website does not work including through their QR scan.Only found their poor reviews after this otherwise l would not have bought from them.What a shame for a company that portrays itself as selling up market products

Husband bought a mixer. It is damaged and was packed like a return. Asked to return. They eventually sent a label. Then told that label is to send it for repair. We wanted an exchange. Now we want a refund but they don't answer emails. Regretting dealing with them and will probably have to get the credit card involved. Not standing for it.

Zero stars from me... please read

Same as many others. I'm a pro barista, bought the semi auto espresso machine for home, lasted three months then multiple faults, over heat, protection mode, wouldn't register water added to the tank (and only used at a weekend for the odd espresso!) the store I purchased from (Dawson's/e-cookshop) equally bad when it came to finding a resolution.

They said send to kitchen aid for repair which I did.

So in a nutshell

Weeks past and nothing. Contacted numerous times to chase - the cs answer the phone saying 'helloooo???) which is very odd, and gave a different story each time and couldn't find a common way to resolve the issue.

Called twice a week in the end...

Told to go the the store I bought from

They said no, go to kitchen aid

So I said, I'll go to a solicitor instead as you have my machine, my money, and no update (this is after three months)

Finally an email saying item faulty, can't be repaired, replaced, or refunded!

So I called (agaiiiin)

Asked if I wanted the vouchers or a refund - refund please I said, as it was only three months old and supposed to have three year guarantee (obviously now throw away products rather than the once a lifetime purchase they used to be...only still charging the same and trading on old reputation)

The send vouchers!!

So contacted yet again to say, I don't want them, and that you actually asked if I wanted a refund, they don't sell anything I need, and have lost faith in the products and legally I can request a refund

Nothing happened again

So, in the end I called the store again, and called kitchen aid every day for a week, and took legal advice to get a charge back and seek compensation

Months later I got a refund...

I believe I hounded them into giving a refund and would not have received one if I hadn't had constantly persevered and had the resilience to fight them

The entire experience took up months of time and such frustration. I had to leave messages on social accounts and pull every string to get my hard earned money back

If you're after good espresso, go gaggia, excellent customer service it seems, read the reviews first on here.

I bought a blender and it stopped working within 2 weeks of use. Just wouldn't turn on. That's fine, shit happens, but the customer service contact details are garbage! I called multiple times and the phone just dropped before anyone answered. I emailed multiple times from multiple email addresses and only got a response on one of them after 9 days. I was told to return it for repair - and was then immediately told it couldn't be repaired and they would send a new one in 14 days. I am worried it wont arrive in 14 days after reading some of the other reviews though!

I have contacted Kitchenaid several times regarding my stand mixer. It’s 5 years old but had only been used a handful of times when it failed to start. I contacted kitchenaid via their email contact form and despite emailing now about 4 times I have never received a reply from them. They state all their mixers are designed to last for years and to be able to be repaired, yet despite sending my mixer to two different repairers neither of them can locate a replacement motor for my mixer as it seems the motor is now obsolete! So in essence my husband paid nearly £500 for a mixer that I have used at most a dozen times!

I sent my mixer to repair in March. I tried to contacted custumer service several times by phone or email, but they never answer. We are getting in touch with UKICC and Citizen advice. It is our right to get a replacement, the appliance is still under warranty. It's absurd and absolutely shocking they get away with it, considering the amout of emails that complain for exact the same problem. Literally, I could just have done copy and paste of many reviews here as we are all in the same situation. Shame they don't let you write a review on their website, but they claim reviews in there are trustworthy, I simply don't buy it.
The product was so expensive and it broke on the same day I bought a few accessories for making pasta and food processor, now they are just sitting in my kitchen unused...

My KitchenAid mixer broke in March. I sent it off and was told a few days later it couldn’t be repaired so a replacement would be sent within 14 days. 14 days passed and nothing arrived. For weeks after this I called several times and each time was told they would escalate the issue. After 4 months a replacement mixer finally arrived. I don’t believe it would’ve arrived if I hadn’t phoned weekly to complain

They lost my machine a year ago and promised me a refund but I still haven't received it

I bought a Kitchenaid stick blender a few years ago in a case with many fittings and paid well over £200 for it, much more than other units at the time, thinking I was purchasing something of quality that would last. It has not had a hard life in our kitchen at home, quite rarely used and never for onerous tasks. A few days ago it stopped working, battery fully charged, lights up as usual but press the 'go' button and...nothing. I contacted Kitchenaid to arrange a repair and I was told if it is out of warranty they will not accept it for repair........! I was amazed, but they said nope, nothing doing, we don't repair items out of warranty, end of, so i now have a very expensive and pretty looking doorstop. Needless to say I will never buy anything from them again. Beware!

I don't think I've ever encountered worse customer service than KitchenAid, and have just reported them to the UKICC. I bought a KitchenAid for my mother's 75th birthday from the official KitchenAid UK website, where it states that: 'Good news on import taxes: no import or customs duties will be charged to you, as the customer, when your goods arrive. All costs relating to importation and customs will be managed by KitchenAid." However, I was still charged £112.81 for import duties when it was delivered. I raised this immediately with the KitchenAid customer services department, as instructed to on their website, but after providing all necessary bank information and much back and forth on email, I am still waiting for my customs refund, nearly 7 weeks later. This is false advertising on their website: a) for claiming I wouldn't be charged in the first place, and b) that customer service would help me resolve it. Not to mention it took an hour of waiting on hold to be able to be connected to someone in said customer services department to start with – and even then the woman who answered the call was unapologetic and didn't know what to do to resolve. There's no way I would have purchased a KitchenAid in the first place if I'd known I would have to find another £100+ on top of the already very expensive price – I mistakenly thought they were the premium food processor. WRONG!

I left the review below on their site, only to be told that they would not publish it!!!

“Dire customer service
I’m leaving this review after spending the last few weeks unsuccessfully trying to get hold of the user manuals which were missing when I bought it. I have sent multiple emails to customer services trying to resolve this, the first time i got in touch I did receive some manuals but they were the wrong ones and each time I have messaged them since I get a conformation of receipt but nothing more. Looks like Kitchen Aid are living up to their reputation of bad customer service like so many others have experienced. I have been asked twice to leave this review, the first time I told them that they probably wanted to send through the manuals before I did, but still nothing just another email asking for my review. So here it is KA here is the review you desperately wanted…”

Their response…
“Dear D Kelly,

Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

Submit something new


Thanks again,
KitchenAid”

WOW, just wow

After sales for the better quality food processor and spare components has been atrocious.

I am relegating this company downwards and below the cheapest brands.

We will be shopping around to replace this machine even if we have to save up and buy the best brand that offers great after sales and component support.

Save your money and give this brand a miss.

They offer a 10 year warranty on their products but it's been impossible returning my blender product because their staff don't answer your emails. I've been trying to return a blender for the past year. They sent me a UPS Link that expired because they didn't send me the reference number in time. When I contact them to send me a new reference number along with a new UPS link, I get flatly ignored.

Tried to contact kitchenaid multiple times via phone or email but no answer through any means! By the looks of the other reviews it wouldn’t help me anyway….
Kitchenaid if you are reading this, please contact me!

Very disappointed with KitchenAid. My bowl broke under guarantee, but they cancelled the replacement as it’s out of stock and offered no alternative. The agent was dismissive and wouldn’t help. Poor service for such an expensive brand. Do not buy from Kitchen aid. There are several people experiencing the same problem