Black Sheep Coffee Opiniões 1625

TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

After hearing others rave about the Revival beans, I ordered some but was disappointed to find they were roasted 5 months ago with an expiry date of January 2027. I thought they were freshly roasted... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We stopped for Coffee this afternoon, at Northlights, and I struggled to get access on line for ordering on the App. My initial frustration was allayed by staff member Ruby who patiently took me thro’... Ver mais

Classificada 5 em 5 estrelas

The coffee is always delicious. Especially the Black Sheep in Bishopsgate is amazing! I always feel welcome and the service is quick. All the staff are always smiling :) Thank you so much! You... Ver mais

Classificada 3 em 5 estrelas

we went in as a party of 3 after work around 5:15, for a change, as we usually go to Starbucks in Colne. The server who took our order, really did not look as though she wanted to be there, she took... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de café
  2. Café
  3. Torrefação de café
  4. Coffee Shop
  5. Grossista de café

Escrito pela empresa

Serving the first specialty grade Robusta beans on the market, Black Sheep Coffee are proud to be innovators in the coffee industry. With cafes, kiosks and cocktail bars across the globe, come and soak up the vibe and enjoy the perfect cup.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 79% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 1 em 5 estrelas

Poor service and managed situation

Ordered coffee easily and then machines went into automatic clean mode so there was a 10 minute delay in getting the coffee. What’s more the staff didn’t pause the purchasing screens so many people left disappointed - just not a well managed situation for a service outlet at an airport

3 de novembro de 2025
Opinião espontânea
logótipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Thank you for writing in. We are sorry to hear you had a disappointing visit to one of our stores. Please can we ask that you reach out to us via our website form so that we can assist you further

Classificada 4 em 5 estrelas

This ground coffee had a great aroma I…

This ground coffee had a great aroma I had such high expectations for it and I wish I could tell you that it was the most awesome coffee I've ever drank but it wasn't it's good I have no problems with it it's just I was really pumped for it to be over the top don't let that stop you from buying it it could just be my taster and I think the company did a great job packaging it and getting it to me they seem like they're very very professional people I'm sorry I didn't love the coffee but I sure liked it and thanks Black sheep I'm glad I left the herd for a while

29 de setembro de 2025
Classificada 4 em 5 estrelas

Just ok

I bought these pods as I had this coffee in one of the coffee shops on a recent visit to London, but I don’t think it’s as good in the pods as I need at least 2 to have a decent strength, I thought as it was a 13 it would be strong. It’s ok but won’t be giving up nespresso pods for these.

13 de outubro de 2025
Classificada 5 em 5 estrelas

Great tasting coffee at a convenient location.

Both myself and my wife have been coming to the newly opened Black Sheep at Broughton since it opened a few months back and I only have good things to say about the place. The coffee and food have always been fantastic and the staff have always been friendly and helpful every time I have been there. Always well worth the visit.

27 de outubro de 2025
Classificada 5 em 5 estrelas

It was perfect

It was perfect the espresso was perfectly balanced and had a nice mild roasted flavour with the blue volcano great service

28 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Extremely rude and unhelpful service

Extremely rude and unhelpful service at Unit 1 Piccadilly Station branch.
I had a terrible experience at the Black Sheep Coffee near Piccadilly Station last night. When I visited following a long train journey to get a basic cup of coffee tried to pay by card, the system declined the transaction but the payment still went through on my account.
Instead of helping to resolve the issue, the staff member was completely unhelpful and dismissive saying it’s declined our end so you’re not getting a coffee , happens all the time , not my problem. She showed no concern at all,that the payment as not declined my end and refused to listen and spoke to me in a very patronising way making it very clear she didn’t care about the situation it appeared that she couldn’t be bothered as they were closing soon . Her attitude was so rude and unprofessional, leaving me standing there without the coffee I paid for and no assistance whatsoever.I have never come across anyone so rude , totally shocking. .
It was a really disappointing encounter that left a bad impression of the brand. I hope management takes this seriously and ensures staff are trained to handle customers and payment issues with basic courtesy and understanding. This person does not belong in a face to face service role . My payment to Black Sheeo coffee is still showing as paid in my account what terrible service . Definitely choose an alternative brand for your coffee. I will never go into this coffee shop again or would I recommend to anyone. Poor show

26 de outubro de 2025
Opinião espontânea
logótipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Thank you for writing in. We are sorry to hear you had a disappointing visit to one of our stores. Please can we ask that you reach out to us via our website form so that we can assist you further

Classificada 1 em 5 estrelas

Disappointing whole beans

I visited my daughter in Cardiff university so we decided to go for a coffee. I had never tried Black Sheep before and was looking forward to trying. I purchased a flat white and it was very nice so I decided to buy some beans for my home espresso machine. I have sampled many different beans from across different uk suppliers. When I returned home I checked the date on the bag and it was roasted some 4 months ago. It extracted with next to no crema. The extraction was like dirty dishwater. 4 months sitting on a shelf isn’t good for coffee beans at all. I submitted a request two weeks ago and not heard anything back even after sending a reminder. Absolutely shocking beans and shocking service. Case number 118923
I was really looking forward to tasting this blend at home

13 de outubro de 2025
Opinião espontânea
logótipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Hi Grant,
Thank you for writing in. We are sorry to hear you had a disappointing visit to one of our stores. Please can we ask that you reach out to us via our website form so that we can assist you further?

Classificada 1 em 5 estrelas

Called into the York shop

Called into the York shop. Ordered just 2 coffees and waited 30 mins for them. Staff didn’t have any system and No apology for the wait. Very disappointed

20 de outubro de 2025
Opinião espontânea
logótipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Thank you for writing in. We are sorry to hear you had a disappointing visit to one of our stores. Please can we ask that you reach out to us via our website form so that we can assist you further

Classificada 1 em 5 estrelas

Went to Edinburgh with my 12 year old…

Went to Edinburgh with my 12 year old son...Had a good but long day at castle etc...walked back to get train to Ingleston and my son was dying of thirst...seen Black Sheep coffee shop and thought Yeaaaa. When we where ordering I hand cash but the girl said "matter of factly". We don't take cash ! I only had cash with me.. So we ended up without a drink for my son and a coffee for me...... Shops like you as so impersonal..... Part of me hopes you go out of business....

5 de outubro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Antipasti ciabattia is veggie only!

Purchased meal deal with antipasti ciabattia roll which contained no meat whatsoever. Although the roll was tasty it was not what I expected. My understanding is that the antipasti means a variety of foods such as cured meats, cheeses, olives, and vegetables. Not just vegetables! Very disappointing although the coffee was lovely and the service fast and friendly.

14 de outubro de 2025
Opinião espontânea
logótipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Hi Gary,
Thank you for writing in. We are sorry to hear you had a disappointing visit to one of our stores. Please can we ask that you reach out to us via our website form so that we can assist you further?

Classificada 3 em 5 estrelas

Coffee very good, thats it!

Coffee very good, service like a mcdonalds... Order and pay at a screen, get a code, queue at till and wait fir your number... Ordered a doughnut... Or should i say a ONE bite nut... Tiny

12 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid this branch, poor service and missing paid for items.

Really disappointed. I paid extra for my toppings and they forgot the 3 the açai bowl already comes with. 10/10/25 10:10pm

As a regular, I am shocked by the behaviour of the staff on this day too, i love the food but the staff especially make it unbearable.

10 de outubro de 2025
Opinião espontânea
logótipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Hi Estelle,

Thank you for taking the time to write a review. We are very sorry to hear you had such a disappointing visit to one of our stores. Please may I ask if you can contact us via our website form and we can assist you further? 
Kind regards,

Black Sheep Coffee

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