Sally was the utmost professionl in accommodating our needs. A rare find indeed and if in need to use Mooijane again we will surely ask for Sally. Harry - very satisfied customer!
A empresa respondeu
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Leia as opiniões dos outros
I am in the US and apparently because of this, the fixtures I ordered require a white cover plate be used on the outside of my wall. It ruins the aesthetic of the lights. This plate doesn't appear in... Ver mais
A empresa respondeu
I recently ordered a lamp from Mooijane. I wasn't able to get updates about my order because I wrote my email wrong when I placed my order - my mistake - but Sally from customer service was incredibly... Ver mais
A empresa respondeu
Deceptive company sent an item that looked different and then just puts all your emails into ChatGPT to argue with you. Companies like this give Chinese companies a bad name and breed distrust. 这种操作只会... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Mooijane as a lighting manufacturer is committed to providing high-quality lighting products to meet our customers' lighting needs. We strictly control every aspect of the design and manufacturing process to ensure the quality and reliability of our products.
Informações de contacto
1583 Sulphur Spring Rd., 21227, Halethorpe MD, Estados Unidos da América
- 9188886601
- support@mooijane.com
- mooijane.com
3,2
Aceitável
27 opiniões
Respondeu a 66% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I ordered a lamp 6 weeks ago - scam?
I ordered a lamp 6 weeks ago and I just keep getting the same response, "it's in transit, happy to help!"
I believe this is a scam. How do I recoup my money?
3 de março de 2025
Opinião espontânea
Resposta da Mooijane
Dear Patricia Lynch，
Thank you for reaching out to us and for your patience. We understand your concern regarding the status of your order, and we sincerely apologize for any confusion caused.
We’d like to assure you that your order is currently in transit, and based on our system, the estimated delivery date is April 21, 2025. When placing your order, you selected the Free Shipping (4-6 weeks) option, and we are within the expected delivery window.
We understand the frustration that delays can cause, and we are actively monitoring the shipment. Please rest assured that we are committed to delivering your package as soon as possible. We will continue to keep you updated on its status.
If you have any further questions or concerns, or if you need any additional assistance, please don’t hesitate to contact us. We’re here to help and ensure your satisfaction.
Thank you for your understanding, and we truly appreciate your continued support.
Best regards,
Docos Customer Service Team
I love my lamp
I love my lamp! It's exactly as described. It took a long time to get, but was so worth it!
This company is not a scam. Everytime I emailed the support team, they replied in a very timely manner.
7 de abril de 2025
Opinião espontânea
Resposta da Mooijane
Thank you so much for your kind words and for sharing your experience with us! We are absolutely thrilled to hear that you love your lamp and that it was worth the wait.
At Docos, we are committed to providing high-quality products and exceptional customer service, and it’s wonderful to know that our support team was able to assist you promptly. Your satisfaction means the world to us, and your positive feedback encourages us to keep doing our best.
I’m convinced this company is a scam
I’m convinced this company is a scam. Ordered a lamp. It took 6 weeks after the label was printed for the lamp to ship. What arrived didn’t exactly match the description and the wiring was faulty. It blew a fuse everytime I plugged it in and turned it on. I’ve been struggling to get a refund and return shipping label for a week now. No luck yet. I’ll probably need to get my credit card involved. This is a scam as far as I can tell.
7 de abril de 2025
Opinião espontânea
Resposta da Mooijane
Please contact our support team and we will provide solutions and negotiate to resolve the issues you encounter.
Counterfeit products
The sold me. Knock off version of the never ending glory light and want $140 for shipping to return
5 de fevereiro de 2025
Opinião espontânea
This chandelier is excellent—it looks…
This chandelier is excellent—it looks very stylish and provides good light coverage. It supports Alexa, enhancing its functionality and convenience.
21 de maio de 2024
Resposta da Mooijane
Hi Kennedy,
Thank you so much for your fantastic feedback! We're thrilled to hear that you love the stylish design and the light coverage of the chandelier. It's great to know that the Alexa compatibility has added even more convenience to your experience!
If you ever need any further assistance or have any questions about your purchase, don’t hesitate to reach out. We’re always here to help!
Best regards,
Melissa
Customer Support
mooijane.com
I'm extremely pleased with this…
I'm extremely pleased with this product. It looks absolutely stunning in my master bedroom. So I purchased a second one in gold for my daughter's room. With its nine lights, it illuminates large spaces beautifully.
15 de maio de 2024
Resposta da Mooijane
Hi Karina,
Thank you so much for your wonderful feedback! We’re delighted to hear that the chandelier looks stunning in your master bedroom and that you loved it so much you got a second one for your daughter’s room in gold! With its nine lights, it’s great to know that it’s doing a fantastic job of illuminating those large spaces.
If you need any assistance with the second chandelier or anything else, feel free to reach out—we’re always happy to help!
Warm regards,
Melissa
Customer Support
They look great
They look great! However, each bulb needs to be manually straightened as they can become slightly crooked during installation.
17 de maio de 2024
Resposta da Mooijane
Hi Rachel,
Thank you for your feedback! We’re glad to hear that the fixture looks great in your space. We understand the need to straighten each bulb after installation, and we appreciate you pointing that out—it’s always helpful for us to hear how the process goes for our customers.
If you have any questions or need further assistance with the fixture, feel free to reach out. We’re here to help!
Warm regards,
Melissa
Customer Support
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