Motor Range - Liverpool Opiniões 

141
TrustScore: 4.5 em 5

4,6

Dunnings Bridge Road, L30 6YW Liverpool, England, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I would like to thank the service team especially Ericka for her top notch assistance, very polite and very professional. She is very knowledgeable with cars and she gave me some tips and advice on h... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely amazing experience . Nick B salesman made are experience so quick, easy and couldn't do enough for us. Nick B was absolutely lovely and made the experiance so smooth. We cant thank you... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The staff are very approachable & helpful specially erika shes a lovely lady & she explain well after the service. I ddnt regret i choice motor range to buy my car all the staff are very friendly & v... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Completely avoid. Should be called wormwood motors. I remember my first time at this place I was talking to the salesman and lucky enough a friend of a friend recognised me and told me dont buy anythi... Ver mais


Informações sobre a empresa

  1. Concessionário auto

Escrito pela empresa

The Northwest's No. 1 for used cars with over 2000 cars available. We have the biggest choice of used cars in Liverpool. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team on 0151 527 7010 or live chat on our website - visit www.motorrange.co.uk. Ideally situated at the end of M57/M58 motorways, Motor Range Liverpool is simple to get to from all directions. You’ll find us opposite Switch Retail Park on Dunnings Bridge Road, with easy access, plenty of on-site parking, and a complimentary hot drink waiting at our refreshment station. Motor Range, Dunnings Bridge Road, Liverpool, L30 6YW. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm


Informações de contacto

  • Dunnings Bridge Road, L30 6YW, Liverpool, England, Reino Unido

  • 01515277010

4,6

Excelente

TrustScore: 4.5 em 5

141 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 98% das suas opiniões negativas

Geralmente responde dentro de uma semana

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4,6

Todas as opiniões

(141)

737 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

5 stars

Olly H was a great help from the start, let me have a browse in my own time and was always there to help. Stevo K made the final process simple and easy. Quick turn around, got it the next day. Thanks very much

21 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Hello Gemma, thank you for the 5 star feedback!

Best wishes,
Laura Gilchrist
Customer Care

Classificada 1 em 5 estrelas

CHECK EVERYTHING before handing over any money and be wary of buying Tesla's.

CHECK EVERYTHING before handing over money!

First off this place hasn't got a clue about Tesla's, they will claim that they don't sell them with a battery health lower that 97% while the ones we looked at we low to mid 80%. So check the battery health before even thinking about buying one. They also don't have a clue how to help you with setting the app up and don't even give you a new keeper slip to help with it.

Avoid Georg he is useless, asked for 5 things to be sorted out on the car before we picked it up he claimed they were done and only one of them was done. We asked for new wipers and air filters (none were hard jobs but needed doing on the on board computer) got home and checked and there wasn't even an air filter present on the car it was just a big gap, wipers haven't been done or new rear reverse camera wasn't put on and the boot needed adjusting, none of it was done! They said it was done but their 'service department' wasn't very 'well up' on Tesla's so they couldn't reset it on the onboard computer (it's simple, it took me 5 seconds to work it out) They fixed one scratch And had the car for a week to "prep" it. Also the valeting was atrocious! My 4 year could clean the car better.

We asked for the car to be charged to 100% earlier in the day it was at 52% when we picked it up.

If your sales person is off work NO ONE can help you, we had questions about the car that needed answering and Georg was off Monday and Tuesday and the car was supposed to be 'ready' on Wednesday. We wanted the nice plates on that were on the car kept on and not changed to the awful motor range ones but couldn't get this done because we couldn't speak to him so we've had to spend another £60 ourselves to get new plates, it wasn't charged so it cost up £20 to charge it at a quick charge point so we were £80 down straight away through their incompetence.

Let's see what management has to say today.

24 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Hello Chris,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you are unhappy with your experience, as this is never how we want any customer to feel.

We do sell hundreds of electric vehicles every month, including Teslas, and our team has extensive experience with them. We are sorry that on this occasion we did not meet your expectations.

Following your conversation with our management team, we are already arranging for the points you raised to be addressed as quickly as possible. We believe the issue with the rear camera is being caused by a small scratch on the camera lens, and a replacement has already been ordered and will be fitted as soon as it arrives. We also apologise if you felt the valet was not completed to an acceptable standard. We will, of course, be carrying out a full complimentary re-valet when you return.

With regards to the vehicle charge, Georg placed the vehicle on charge as soon as you requested. However, he was unable to guarantee it would reach 100% before your collection time. Whilst we appreciate your preference, our standard handover procedure is not to supply electric vehicles fully charged, just as we do not provide petrol or diesel vehicles with a full tank of fuel. A 52% charge still provides a substantial driving range for most journeys.

We also understand your disappointment regarding the registration plates. Had we been made aware earlier that you wished to retain the original plates, we would have been happy to arrange this. Unfortunately, by the time you arrived to collect the vehicle, the original plates had already been replaced with our standard Motor Range plates, which is common practice across many dealerships. Nevertheless, we appreciate your frustration and, as a gesture of goodwill, we will be refunding the £80 you mentioned.

Most importantly, we are pleased that we have now been able to speak with you directly and are working together to resolve these issues. We look forward to welcoming you back on Monday, completing the outstanding work, and ensuring you can enjoy your new vehicle with confidence.

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Used motor range for many years…

Used motor range for many years wouldn’t go anywhere else ,

24 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Hi Debby, thanks for the 5 star feedback! Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Picked up my 2020 Range Rover Evoque…

Picked up my 2020 Range Rover Evoque today and I am over the moon.

Can’t thank Salesman, Harris enough. Brilliant sales experience.

23 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Thank you Sonia for the fantastic review! Wishing you many happy miles in your Range Rover Evoque!


Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Jamie was excellent

Jamie was excellent, very friendly and down to earth. No pressure or jargon, just straight forward information and clear answers to our questions.
Made us feel welcome and was fast to respond to messages and emails.
When I buy my next car I will be asking for Jamie again.

19 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Hello, thank you so much for taking the time to leave this great feedback! Your kind comments will be passed on to Jamie and we look forward to welcoming you back in the future!


Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Georg....customer service exceptional

Georg....customer service exceptional, simplified , easy to understand all technicalalities.
Staff great, easy to view and navigate site.

14 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Thank you Lisa for this great review! Wishing you many happy miles in your new car!


Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Caitlin Richard & Stephen Karoui

Caitlin Richard was so helpful and friendly. Not pushy and just let me go at my own pace. Stephen Karoui is so friendly and got everything sorted for us and both explained everything in detail.

20 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Hello Hannah, thank you kindly for taking the time to leave this 5 star feedback! Your kind feedback will be passed on to the team. Happy Motoring!


Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Amazing service start to finish

Amazing service start to finish. Jason and Rob were fantastic. Thanks so much

19 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Thank you Kell for the 5 star feedback! Happy Motoring!


Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

I am very grateful for the fantastic…

I am very grateful for the fantastic help, kindness, and professionalism shown to me by Jamie Whittingham and Nick M.
I know finding the right car for me was a little out of their comfort zone. But Jamie was amazing and kept me updated and in the loop.
Turning a bad experience into a positive one. Thank you both. Julie I'A

25 de abril de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Thank you Julie for this great review! We are delighted to hear you have enjoyed buying your car from Motor Range and we wish you many happy miles!


Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Fantastic experience

On arrival we were given time to browse before being approached by a lovely sales representative who was keen to introduce herself and get to know us. She was very professional, knowledgeable and at the same time personal in helping us out with choosing the correct car.
Throughout the experience at motor range, said representative kept us fully informed, supported us with the best deal and remained attentive.
We could not have asked for any more during the experience.


13 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Thank you Rebecca for taking the time to leave this great feedback! Your kind comments will be passed on to Caitlin in our Sales Team. Wishing you many happy miles in your new car.

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

This my second car purchased from motor…

This my second car purchased from motor range both times I was seen to by Mathew. No pressure sales just got the keys to the cars I was interested in and let my wife and myself chose for ourselves.give them a go you won’t be disappointed.

20 de maio de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Thank you very much for taking the time to leave this five star review! Your kind comments will be passed on to Matthew in our Sales Team. Wishing you and your wife many happy miles in your new car!


Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Super easy!

Andrei was really helpful and made the process really easy.

18 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Hello Paddy, thank you kindly for the great review! Wishing you many happy miles in your new car.

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Dealt with Caitlin today at Motor…

Dealt with Caitlin today at Motor range, she is really friendly and has a great sense of humour.

She was very professional and really down to earth, couldn’t do enough for me!

Thanks for the laughs when we’ve been in

18 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Thank you Kenny for the 5 star review! Your lovely comments will be passed on to Caitlin in our Sales Team. Wishing you many happy miles in your new car!


Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Great experience buying a car.

Matt made the process of buying a new car simple and easy! Thank you. Motor Range is my new dealership of choice.

17 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Thank you Louise for your 5 star feedback! Your kind comments will be passed on to Matt in our Sales Team. Happy Motoring!


Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Great service from Dan

Great service from Dan , answered all our questions and left with a great car we are happy with

16 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Hello Holly, thank you for the 5 star feedback! Wishing you many happy miles in your new car.

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

I had an absolutely outstanding experience

I had an absolutely outstanding experience with Motor Range from start to finish. The level of customer service was truly extraordinary and exceeded all our expectations.
A special thank you to Jason W, who was professional, knowledgeable, and incredibly helpful throughout the entire process. He made everything straightforward and stress-free, taking the time to answer all my questions and ensuring we found the perfect car.
I'd also like to thank Stephen K from the finance department. He was excellent to deal with—friendly, efficient, and clear in explaining all the finance options available. He made the paperwork process seamless and easy to understand.
They both made me and my wife feel right at home and it was place where we felt like we belonged. From start to finish the experience felt like we already knew these two amazing guys it was just laughter after laughter.
The whole team at Motor Range made buying a car an enjoyable experience. I would highly recommend Motor Range to anyone looking for exceptional customer service and a hassle-free car-buying journey. Thank you again, Jason and Stephen!

15 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Hello Leeroy, thank you kindly for taking the time to leave this 5 star feedback! Your kind comments will be passed on to Jason and Stephen. Wishing you and your wife many happy miles in your new car.

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Amazing and extremely helpful

Amazing and extremely helpful.
Jamie and Stephen karoui extremely helpful and had the best guidance.

14 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Hello Joe, thank you for taking the time to leave this 5 star feedback. Wishing you many happy miles in your new car!

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

My experience couldn’t have been…

My experience couldn’t have been better, my advisor was Andrei and he couldn’t have been more helpful. He was on hand for all of my enquiries in or out of the office he made sure I was happy with each decision that was made. Thanks so so much

14 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Hello Chelsea, thank you for the 5 star review! Wishing you many happy miles.

Best wishes ,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Very helpful rep

The rep George was very helpful and assisted us to get a great deal.

12 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Hi Roy, thanks for the 5 stars! Your kind comments will be passed on to your sales person Georg.

Best wishes,
Laura Gilchrist
Customer Care

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