I would like to thank the service team especially Ericka for her top notch assistance, very polite and very professional. She is very knowledgeable with cars and she gave me some tips and advice on h... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Absolutely amazing experience . Nick B salesman made are experience so quick, easy and couldn't do enough for us. Nick B was absolutely lovely and made the experiance so smooth. We cant thank you... Ver mais
A empresa respondeu
The staff are very approachable & helpful specially erika shes a lovely lady & she explain well after the service. I ddnt regret i choice motor range to buy my car all the staff are very friendly & v... Ver mais
A empresa respondeu
Completely avoid. Should be called wormwood motors. I remember my first time at this place I was talking to the salesman and lucky enough a friend of a friend recognised me and told me dont buy anythi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The Northwest's No. 1 for used cars with over 2000 cars available. We have the biggest choice of used cars in Liverpool. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team on 0151 527 7010 or live chat on our website - visit www.motorrange.co.uk. Ideally situated at the end of M57/M58 motorways, Motor Range Liverpool is simple to get to from all directions. You’ll find us opposite Switch Retail Park on Dunnings Bridge Road, with easy access, plenty of on-site parking, and a complimentary hot drink waiting at our refreshment station. Motor Range, Dunnings Bridge Road, Liverpool, L30 6YW. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm
Informações de contacto
Dunnings Bridge Road, L30 6YW, Liverpool, England, Reino Unido
- 01515277010
4,6
Excelente
141 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 99% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent experience
I have recently part exchanged my old car and purchased a new one through motor range. I had an excellent experience which was a smooth and easy process for whenever I was ready to purchase. Staff were friendly and reliable in particular Matt who got everything ready and sorted with my car. Highly recommend.
30 de maio de 2026
Opinião espontânea
Resposta da Motor Range - Liverpool
Thank you Jess for the 5 star feedback! Your kind comments will be passed on to Matt in our Sales Team. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Tommie made us feel so welcome
Tommie made us feel so welcome. He is so helpful and friendly. Fully recommended my family and friends here.
3 de junho de 2026
Opinião espontânea
Resposta da Motor Range - Liverpool
Hello Irene, thanks so much for the 5 stars! Your kind comments will be passed on to your sales advisor Tommie. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Tommy was great
Tommy was great
Great selection of cars
Professional service
1 de junho de 2026
Opinião espontânea
Resposta da Motor Range - Liverpool
Thank you Mark for the 5 stars!
Best wishes,
Laura Gilchrist
Customer Care
I feel really disappointed with my…
I feel really disappointed with my experience dealing with this company, I part exchanged a BMW 2series for a BMW i3, I was initially offered only £6000 for my car, the car I bought was just over £10000. When I said I was going to look at another garage the sales rep offered £200 more and I stupidly accepted. I was sold a warranty for £699 which I later decided to cancel as there were so many exclusions when I read the policy details which I only received after signing up. It took me weeks to get my refund from them.
I was lied to several times by staff members and the final straw was the day after I picked my car up my old car was on their website selling for £9500 !
I feel really upset that they do this to people. And so I would urge people to think again before using this company.
If you allowed no star I would give that score.
29 de abril de 2026
Opinião espontânea
Resposta da Motor Range - Liverpool
Hello Elaine,
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that you feel disappointed with your experience, as this is never the impression we want any customer to leave with.
Regarding the extended warranty, although you had signed and agreed to the policy at the point of purchase, we nevertheless arranged a full refund as a gesture of goodwill when you later decided it was not suitable for your needs. We also apologise for the delay in processing this refund. As the warranty is administered through a third-party provider, there are a number of formal procedures and contractual cancellation processes that must be completed before funds can be released, which unfortunately can take some time.
With regard to your part exchange, we offered £6,200 for your vehicle, which was approximately £800 above the CAP Clean valuation. In addition, significant preparation costs were required to bring the vehicle up to our retail standards before it could be offered for sale.
We firmly believe the part-exchange figure offered represented excellent value, and you were under no obligation to accept it. As with any vehicle purchase, customers are welcome to obtain alternative valuations and compare offers before making a decision.
We regret that your experience has left you feeling dissatisfied and apologise for any frustrations caused during the process. We hope you are enjoying your BMW I3, and of course if we can provide any further assistance please don't hesitate to get in touch with us. We always strive to provide a fair, transparent, and professional service, and we appreciate your feedback as it helps us continue to improve.
Best wishes,
Laura Gilchrist
Customer Care
Andrei helped me through the process of…
Andrei helped me through the process of buying my new car, great guy to deal with!
29 de maio de 2026
Opinião espontânea
Resposta da Motor Range - Liverpool
Hello Ovi, thank you for the 5 star review! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
Andrei was so easy to talk to and the…
Andrei was so easy to talk to and the experience was easy
31 de maio de 2026
Opinião espontânea
Resposta da Motor Range - Liverpool
Hello Leo, thank you for the 5 stars!
Best wishes,
Laura Gilchrist
Customer Care
Jason was a great guy and very helpful…
Jason was a great guy and very helpful throughout the process
31 de maio de 2026
Opinião espontânea
Resposta da Motor Range - Liverpool
Thank you for the 5 stars!
Best wishes,
Laura Gilchrist
Customer Care
Matty was amazing and the whole…
Matty was amazing and the whole transaction was fantastic.
3 rd car from here 100% recommend.
31 de maio de 2026
Opinião espontânea
Resposta da Motor Range - Liverpool
Thank you Stephen for taking the time to leave this five star feedback! Wishing you many happy miles.
Best wishes,
Laura Gilchrist
Customer Care
Andrei was amazing
Andrei was amazing. Covered everything from start to finish. Nothing was too much trouble. Highly recommend
30 de maio de 2026
Opinião espontânea
Resposta da Motor Range - Liverpool
Hello Nicola, thank you for taking the time to leave this five star review!
Best wishes,
Laura Gilchrist
Customer Care
Andrei was an absolute gent
Andrei was an absolute gent, couldn't have been anymore helpful
30 de maio de 2026
Opinião espontânea
Resposta da Motor Range - Liverpool
Hello Mark, thanks so much for the 5 star review!
Best wishes,
Laura Gilchrist
Customer Care
I came in last week and seen Jason…
I came in last week and seen Jason Williams and Ste Kouari, looking for new car had 2 in mind and wanted to know about part exchanging my car. As soon as we got into Motor range, Jason was welcoming and lovely made everything at ease, felt like I had known him 5 years never mind 5 mins. Once Jason had sorted his side of things he told me to go see Ste, again Ste was lovely and welcoming.. sorted everything for me even getting full settlement price for my car (love that 😂). Even though I had Ste’s head up the wall for a solid 2.5 hours after a few hiccups in the way we finally got there 😂, again felt like I had known Ste for 5 years not 5 mins even though I had been in there for about 5 hours 😂. Couldn’t fault them both at all, brilliant at what they do and would recommend these both to anyone! Even Gem looking to bring her car in to see these both now haha! Thanks lads! From Sophie & Ste W
25 de maio de 2026
Opinião espontânea
Resposta da Motor Range - Liverpool
Hello Sophie, thank you kindly for taking the time to leave this detailed feedback. Your kind comments will be passed on to Ste and Jason. Wishing you many happy miles in your new car!
Best wishes,
Laura Gilchrist
Customer Care
The service from start to finish was…
The service from start to finish was exceptional
Georg was great and the finance guys too!
Thank you
29 de maio de 2026
Opinião espontânea
Resposta da Motor Range - Liverpool
Hi Angela, thank you for the 5 star review! Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Georg was fantastic from start to…
Georg was fantastic from start to finish. Excellent service 😊
29 de maio de 2026
Opinião espontânea
Resposta da Motor Range - Liverpool
Thank you Ali for the great review!
Best wishes,
Laura Gilchrist
Customer Care
Motor Range
A great service from Matty! Very friendly, patient and explained everything to us clearly. Very helpful whilst choosing our new car.
Also big Ste from finance was absolutely fantastic explaining all our options
10/10 all around. Thank you!
27 de maio de 2026
Opinião espontânea
Resposta da Motor Range - Liverpool
Hi Nicola, thank you for the 5 star feedback! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
Tommy made the whole experience so…
Tommy made the whole experience so easy. Gave us all necessary information and kept us up to date on when the car would be ready.
Great customer service.
28 de maio de 2026
Opinião espontânea
Resposta da Motor Range - Liverpool
Hello, thank your for the great feedback! Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Nick B looked after me true to his word
Nick B looked after me true to his word
28 de maio de 2026
Opinião espontânea
Resposta da Motor Range - Liverpool
Thank John for the 5 stars!
Best wishes,
Laura Gilchrist
Customer Care
Tommie and the manager Sam T were very…
Tommie and the manager Sam T were very helpful throughout, showing plenty of options in a very wide range selection of cars. Helped me find the perfect car. great team at motor range all together.
Would highly recommend.
28 de maio de 2026
Opinião espontânea
Resposta da Motor Range - Liverpool
Thank you Kaine for the 5 star feedback! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
Really pleasant experience with nick b…
Really pleasant experience with nick b , give him a promotion
28 de maio de 2026
Opinião espontânea
Resposta da Motor Range - Liverpool
Hello Michael, thank you for taking the time to leave this 5 star feedback!
Best wishes,
Laura Gilchrist
Customer Care
Nick B looked after me
Nick B looked after me, second car I've purchased and a pleasure as usual
27 de maio de 2026
Opinião espontânea
Resposta da Motor Range - Liverpool
Thank you Darren for the 5 star feedback! Happy Motoring.
Best wishes,
Laura Gilchrist
Customer Care
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.