I had such a great experience with the clothing from Murci. Everything I bought was stylish, comfortable, and really well made, which made a big difference during my trip. The quality held up perfectl... Ver mais
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Leia as opiniões dos outros
I was looking for holiday clothes and came across a beautiful dress on Murci. I couldn’t find anything else I liked as much, so I decided to order it. Unfortunately, I ordered the wrong size, but the... Ver mais
10/10 outfits, delivery and customer care was very responsive. I wish returns would get better but so far I’m happy with all my fits and I have already added more to my wishlist for my next holiday 💕... Ver mais
I have just received three items from Murci. I was firstly very impressed with the delivery and how quickly my order arrived. The dresses and corset I ordered are beautiful! I feel amazing in them! Pe... Ver mais
Informações sobre a empresa
Escrito pela empresa
In 2021, MURCI was launched. Inspired by the luxury fashion houses, MURCI was created with the idea of designing in-house, exclusive styles, but with an affordable price. What was once one-person’s vision to bring fresh innovation to women’s fashion, soon developed into a growing team of designers, marketing specialists, & more.
Informações de contacto
Unit 5, Varley Business Centre, M40 8EL, Manchester, Reino Unido
- customerservice@murci.co.uk
- murci.co.uk
Respondeu a 13% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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What I love most about Murci is how…
What I love most about Murci is how stylish, flattering and how aesthetically pleasing the individual items are. Price range is fantastic for the items themselves. Unique and always on trend. They are my first go to when I’m looking for a the perfect fit check for any occasion, leaving you feeling comfortable and confident. You can really tell attention has been put into the details and the overall aesthetic.
I will always recommend Murci for the chic, classy and stylish brand that they are!!
Inconsistent Quality and Policy - Refusal to Honour Consumer Rights
When the items arrived the quality was disappointing and the sizing inconsistent, so I contacted the company to arrange a return for the items I didn’t wish to keep.
What followed has been one of the most frustrating customer service experiences I’ve had. Customer support has been dismissive and unhelpful, repeatedly insisting that because the items were “outlet” they will only offer store credit rather than a refund.
What makes this worse is that the information on their website is inconsistent. The refusal to refund outlet items is not stated across all pages relating to refunds and returns, including the materials provided at the time I attempted to return the items. This creates a misleading situation for customers and raises serious concerns about transparency.
Despite raising this clearly, the company has shown no willingness to address the issue properly. I have therefore had to escalate the matter, report the situation, and seek support from my bank and Trading Standards.
This entire experience has been shocking, unnecessarily stressful, and a complete waste of my time. I would strongly advise anyone considering purchasing to read their policies extremely carefully and be prepared for a difficult returns process if something goes wrong.
Order 521056
Unbelievable dresses
Unbelievable dresses. Makes my figure look so nice💖
Jagger jumpsuit
Second time ordering from Murci and once again it eats downnnnn babes 😛
I’ve had 2 dresses from murci and both…
I’ve had 2 dresses from murci and both times amazing , the quality is unreal and got compliments both times wearing
I ordered the MINX
I ordered the MINX
Printed long sleeve mini dress and it looks Amazing! Such a flattering dress. Beautiful quality and packaging. X
Absolutely love this brand each and…
Absolutely love this brand each and everytime I order something new I am always ever so pleased and look forward to purchasing in the future :)
dress order
ordered a dress for my birthday- arrived the next day, everything perfect, feels great quality and looks just like the pictures. Only good things to say and an overall great experience
super fast delivery even outside of UK
super fast delivery even outside of UK, very happy with the quality 🙂
I ordered a dress for my daughter
I ordered a dress for my daughter , it arrived quickly . It is gorgeous, the fabric and quality is excellent. I went straight onto the website and ordered another one for her birthday x
Have ordered from murci a few times and…
Have ordered from murci a few times and never disappointed once. material is always high quality and very body hugging. Sizes are always true to size and all the details are perfect.
Absolute disaster
Absolute disaster, if you are looking for good quality, you should not buy anymore! At first I was only sent one dress even though I had ordered two. Then with the first dress the seam went directly open and with the second much the golden metal detail off, I had to sew it temporarily and contacted the customer service. I didn't get any money back because I sewed it back on and it was worn (I only wore it once) and there is usually a guarantee.
So Happy with my order!
I have just received three items from Murci. I was firstly very impressed with the delivery and how quickly my order arrived. The dresses and corset I ordered are beautiful! I feel amazing in them! Perfect sizing and, the material of all items feel great. The suede contour corset is made to perfection. I would highly recommend and I shall be ordering from Murci again!
My first time ordering from Murci and…
My first time ordering from Murci and I’m impressed. The dress is exactly as described and looks just like the photo. It fits true to size and feels good quality. I’ll be sure to use Murci again.
I ordered a brown dress with a matching…
I ordered a brown dress with a matching brown corset. It looks really good on and fitted perfectly. Really good quality clothes
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