Ordered super-moto wheel and tire kit on 4-15-26, it's 5-16-26 now. Contacted seller multiple times and no response. Tracking # available and Contacted USPS and they "USPS response was they have not r... Ver mais
A empresa respondeu
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Great customer service experience. They were a little slow to ship, but when I asked for an update I received a prompt explanation and a partial credit back for the delay. They seem to be trying their... Ver mais
A empresa respondeu
I ordered on 4/1/2026. Updated review. I was contacted by Michael at Mxwraps. He went into details about each product with me. He explained the reason for the delay in shipping. I look forward to... Ver mais
A empresa respondeu
I ordered a motocutz plate and decal from mxwraps, and it is great quality and looks great. The customer service is also great, and they respond to questions super fast. Overall, amazing.
A empresa respondeu
4,1
Bom
33 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Support is very good
Extremely great Emoto company. The support is extremely good, every time I message him for help I cant a response in under 15 minutes at max.
Shipping times are great, and if not, for example, yesterday it was taking a while, I hit him up, and he fixed my order and it got shipped in 15 minutes. Top tier company and extremely recommended.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Mxwraps
Thank you for the detailed feedback — we appreciate you taking the time to share this.
Fast, reliable support is something we take seriously, so it’s good to hear that responsiveness came through when you needed it. We also prioritize getting orders moving quickly once something is flagged, so I’m glad we were able to step in and get that resolved right away.
We’re continuing to refine both our fulfillment speed and communication systems to keep that level of consistency across every order.
If you ever need anything else, we’re here to help.
Great company
Great company, great owner, and fast shipping, they have everything you need for your bike
1 de fevereiro de 2026
Opinião espontânea
Best emoto company
10 de fevereiro de 2026
Opinião espontânea
MXP a very good reselling website for…
MXP a very good reselling website for bike parts and they have really good discounts and deals most of the time. Yall should definitely check them out. Their shipping is insanely fast. That’s why I recommend MXW !! Go buy rn
10 de fevereiro de 2026
Opinião espontânea
Resposta da Mxwraps
Thank you for the review — we appreciate the support.
We put a strong focus on keeping pricing competitive while maintaining fast, reliable fulfillment, so it’s good to hear that came through in your experience.
We’ll keep working to make sure both the deals and shipping speed stay consistent across every order. If you need anything, we’re here to help.
He helped me out with a order and…
He helped me out with a order and shipped me a new one pretty satt
8 de fevereiro de 2026
Opinião espontânea
Shipping took some time but after some…
Shipping took some time but after some back and forth with customer service my package arrived promptly! If you are willing to wait a bit longer the deals they offer are pretty great!
9 de fevereiro de 2026
Opinião espontânea
Resposta da Mxwraps
Glad we could help! Shipping time is only getting faster and faster, over 80% of all products are now in transit same week of ordering.
Time consuming, but resolved!!
Edit: Redeemed after throwing up this reveiw! It was a chore getting someone to respond via text, but they got us squared away after an apparent bad batch around Christmas time. The rear tire is mounted backwards, more of an asthetics issue than anything, but they have agreed to issue a $75 refund for the cause. Time consuming ordeal, 4 out of 5 stars.
3 de fevereiro de 2026
Opinião espontânea
Resposta da Mxwraps
Thank you for the honest review — we appreciate you taking the time to update it.
We apologize for the delay in communication and the initial inconvenience. Situations like the holiday batch you mentioned are exactly where we’ve been tightening our processes to prevent repeat issues.
We’re glad we were able to get everything resolved, issue the partial refund, and make it right. Feedback like this helps us identify friction points and improve both response times and order accuracy moving forward.
If you need anything else, we’re here to help.
Lack of communication
2.11.26 Update - I did finally receive a response from the company and have since received my items. They were very apologetic about my experience and the lack of communication which I appreciated. The items are exactly as described when I ordered them.
Original review:
I placed an order back on Jan. 10th for 3 items and finally got tracking numbers Jan. 28th. Finally received one item today, but still show that the other two items, the more expensive items, haven't been received for shipping by the seller. I've reached out several times and can't seem to get any sort of response. This company was recommended to us by another person who used them so not sure what the issue is with our orders taking so long. A month seems like a long time to wait for an item to ship and reading other reviews, I'm getting concerned that we'll never receive the order or a refund. I'm giving 2 stars only because we've received one item, although month longs wait, and I know someone else who used them and had a good experience.
1 de fevereiro de 2026
Opinião espontânea
Resposta da Mxwraps
Thank you for taking the time to share both your initial experience and the update — we appreciate the transparency.
We sincerely apologize for the delay and the lack of communication you experienced early on. That gap is not reflective of how we aim to operate, and we’ve since made adjustments to improve response times and ensure customers are kept informed throughout the fulfillment process.
We’re glad we were able to connect with you, resolve the situation, and that the items you received met expectations. Your feedback helps us identify where breakdowns occur so we can continue tightening both our communication and fulfillment systems.
If you need anything further, we’re here to help and ensure everything continues to run smoothly on your end.
Shipping was fast and i received my…
Shipping was fast and i received my titanium bolts fast
6 de janeiro de 2026
Opinião espontânea
Resposta da Mxwraps
Good to hear!
BEST BREAKS ON THE MARKET
The surron LBX moto breaks were really good and I was stopping on a dime. Would definitely recommend my order got fulfilled in literally one day.
12 de janeiro de 2026
Opinião espontânea
Resposta da Mxwraps
Glad to help!
Mxwraps
I ordered 800 dollar rims from mxwraps they didn’t show up but in the end they gave me a refund on them and they where really good about the situation and where happy to help
22 de outubro de 2025
Opinião espontânea
Resposta da Mxwraps
Thank you for sharing your experience — we appreciate it.
We understand how frustrating situations like that can be, especially on a higher-value order. Our priority is always to resolve issues quickly and make sure our customers are taken care of, so we’re glad we were able to get that handled and issue the refund.
If you decide to order with us again, we’ll make sure the process is smooth from start to finish.
Shipped relatively fast
Shipped relatively fast, product was awesome.
8 de dezembro de 2025
Opinião espontânea
Resposta da Mxwraps
Thank you!
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