Next Opiniões 545

The app/website for an account holder is shocking. It’s never clear, and they don’t allow you to see past order history in a clear precise way.. I have no idea what my past orders are, unless it was the last month. Why why why do they not make this crystal clear.

I had a truly awful experience purchasing a bed from Next Ireland. This occurred in December 2021 and I'm only just getting around to writing this.

The bed came in 3 different boxes. At first, ahead of schedule, they delivered 1/3 boxes. Because Next ship all furniture from the UK, calling up to rectify this meant a long wait time on the phone after calling an Irish number, then being put through to someone in the UK and waiting forever to talk to someone again.

Finally, they said they'd send the missing parts and apologized. They said they offer assembly of the bed too and would do it for free, and also offered me a 50 pound voucher. I told them can I have a 50 euro voucher because I'm in Ireland, and they said oh, we don't do that. And actually we only offer the furniture assembly in the UK too so sorry about that. Frustrating.

We ordered another, much cheaper bed from them around the same time which we did in a separate order. This bed had one box and was delivered correctly. However, when we received the corrected delivery of the first bed, they screwed it up again and were missing boxes again.

I had to repeat my phoning up and being put on hold. This time I rang the UK number first. The person who answered said, "oh you're in Ireland? You should call the Next Home Ireland number". When I called that, I had to wait again, was put through to the UK again, and had to wait for ages again to talk to someone.

Eventually, I got through to someone. They apologized and offered to collect the pieces which were delivered and would send out 3 new pieces to resolve everything. The mechanism for doing this in their system was to treat my first order as a refund, and to place a new order for the bed again. This led to disaster.

She couldn't actually take payment for my "new" order over the phone, though. For that, the accounts department would need to phone me. Sure - ok.

Someone from accounts phoned a few days later and I provided card details for payment. I had two historical orders because I bought two beds, and gave him the order number of the correct order. He even confirmed the order number and name of the bed.

Fast forward, I see in my account they've refunded me the right amount, but they charged me for the price of the cheaper bed. The difference was about 450 euro after converting from pound sterling (which of course, all these UK people were using.)

The bed finally arrived but my ordeal was far from over. I didn't chase them to pay the difference because each time I phoned, I lost 15-35 minutes waiting for someone to pickup the phone and it was their mistake to begin with. They did not try to schedule a time to phone me. Instead, someone would ring me every few weeks at random times and I either missed it or couldn't answer because I was at work.

Then I received a letter from a collections company threatening me with legal action and all kinds of stuff. I couldn't believe my eyes. It was their mistake. I tried phoning them again, waiting 20 minutes for someone to answer, to then put me through to someone else and wait another while for the next person.

This lady was expecting / waiting for me. She said they need the money or the collections company will do their thing. I had waited so long for this call to get through to the right person in the first place, then the line dropped mid-call. I had to ring up and wait another 20 minutes and ask for the same lady by name and was bounced around various people and had to wait each time just to continue the original call. Why didn't she just phone me back? (I had waited for her to do so.)

Back on the call, I told her she could have given me a chance, or you know, sent me an email about it? Why they do business like it's 1995, with everything over the phone and in pounds I don't know.

However, I couldn't just pay the difference because their system is not designed to take random lump some payments in euros. So what did I have to do? Go to my nearest Next store and buy 400 euros worth of gift cards. Then, call them back and read out the gift card numbers to them. For my trouble, they would knock 50 euro off the price (which was the original sweetener they offered when they had a simple screw-up of not sending all the boxes). To write off the 400 euro as their mistake seemed like it would make sense to me, but unfortunately they don't care about customers.

I bought the gift cards in my nearest Next store, which luckily was only ten minutes away. Then, I had to phone up the accounts folks, wait half an hour, be passed around again, just to explain that yes - someone from Next really did tell me to buy 400 euro worth of gift cards. Finally, they accepted it.

This is meant to be constructive. Answer the phones. Have a team in Ireland who can handle delivery logistics properly, take payment, use email, and answer phones. Offer restitution for stress caused that's not a slap in the face.

Я в шоке,почему так мало звёзд у Next?Я заказывала много вещей у этой компании и никогда она меня не подводила.Товар всегда отличного качества,а доставка буквально через день и всего 2 евро.Я считаю,что Next,это лучшая компания в Ирландии и всегда буду делать заказы у них.

I have been a Next customer for 20 years and can not believe the poor level of customer service that they now provide. I have been in contact with them on email for nearly one year about a refund receipt for £70 that was not legible after a few months as the ink had completely disappeared. Their advice was to contact my local store which I did, the team there were not only rude but disputed everything that the online team had told me and I now have resorted to contacting the online team again. However I am still waiting a reply for the last 2 weeks. Next used to be a leading British retail company, now I would rate Shein as better!

Been shopping with Next for years without any issue but this time I returned two items of clothing which Next received on the 2nd of May, had to contact them today via web chat to get a refund issued. Thankfully all sorted now but it's put me off shopping there again!

Do not buy from next , it takes 3 weeks to get a refund.

I went into sligo quaysides next and i was served by Safina my total was €27.15 and i gave her 30 euro, she continued to say that she will give me change and I said okay not expecting to get 10 cents worth of 1 cent coins which are not usable i stood in shock as i looked at my hand with the change in it and looked at her and she walked away !

Had an issue with a refund and emailed customer support for assistance. I found them to be very helpful and prompt and had my refund sorted in days.
Really appreciate their help.

Beware of Next
Use PayPal only for refunds
They aren't Reputable for refunds otherwise
I lost Over €100 because they obviously either mislaid or conveniently refuse to Refund My goods
After all the years of business snd money they got from me I'm finished with NEXT
They're customer service online people are a joke too Soo unhelpful

Funny how they Coughed up and Returned my money after about two months....

Absolutely scammers! Returned a month ago a pair of trousers which were 3 sizes smaller than described on their website. No refund granded yet, even tho tracked parcel was delivered by anpost and their policy says 3-5 working days to expect the refund. Cannot recommend at all!!!

Made purchase, arrived only 3 products instead of 4 that I paid for. No email adress to contact, option chat for assistance answered by bot that can't help.

I returned few items two weeks ago but still not recieved the refund. I have contacted them many times and they arent provided ARNs number as proof of refund.

Poor customer service

Refund policy states 3-5 days when item returned to their shop. I've waited 3 weeks and have been told I will only be refunded when the items are received in their warehouse. Who knows when that'll be.
Completely against their own policy.
Will not shop with them again!!

I visit the Blanchardstown store to find suitable suits for myself and my son for a wedding.
A lady staff member keep look my son up and down while she was talking at the till. We were never gor approaches to see if we need help or advice. We had to look for staff ti the find the changing room

Returned items to next, I was waiting weeks to get a refund, nothing was happening had to contact them and send proof of sending before they would process my refund, very difficult to get refund from them, and it’s extra irritating because you must pay postage for sending back. This happened on two different returns so it’s not just a once off, won’t be using them again.

Clothing choice and quality is good but over the last 3 months there has been a notable drop in delivery reliability. My last 4 orders have been delayed by 3-4days which is really disappointing.

I ordered pink blouse received cream , I ordered another top order size 18 I tried on feel like it’s Medium, was too small , try to contact customer care service online chat very poor service, I’m very disappointed. No communication from online waste of time .

Generally for clothing I have had no problems with NEXT.

Furniture orders are a different story though. Disappointing service and misleading information on the website.

Next only deliver furniture in Ireland on Thursdays. These slots fill up so no matter how quick it says on the website that it will deliver the item to you, you are going to be waiting anywhere from 2-5 weeks at least. I have placed several furniture orders from them so I am speaking from experience.

Also, be aware after you place your order, unless you quickly contact next to book in your delivery slot, you could be waiting anywhere from an extra week or two for them to contact you to arrange a delivery slot. All of this leading to unnecessary delays.

Next really need to improve their furniture delivery contract and have more available vans.

Also next should be more transparent on their website about the real delivery lead times.

I’ve ordered from next for years on line for clothes. Generally they are brilliant and you do get it next day. Very occasionally it has been delayed. Lately it’s got a tiny bit slower hence me in here looking to see if others have felt the same. There returns policy in the store in great, no questions ask, just a straight return. Love that

I spent such a long time browsing online and chose 4 Fatface items. Noting fit me as all way too big. I ordered a pair of corduroy trousers that were supposed to be tall. They weren't. I then had to go back to Liffey Valley to return all the items. I was met by a very unfriendly lady who processed my returns silently. No greeting or pleasantries and when I asked if I could leave the empty bag with her she basically rolled her eyes at me. So hostile to me and the previous two customers. I was so disgusted with the poor customer service that I wrote an e mail to them. It's been nearly a week and no response. I then ordered two cardigans online hoping to wear one that weekend. Only one arrived on the Saturday. The other on Monday. The first one was a Next item and so badly made with terrible stitching and a pocket that wasn't sewn at all, so my hand went straight through! The next one, an Oliver Bonas cardigan was advertised as being 80% cotton but it was actually made mostly of polyester. I rang customer service and spoke with a polite man. I told him the problems and I'm not willing to pay for return postage. ( I will avoid Liffey Valley after the unpleasant experience) The agent said to get a receipt for postage and get back on to them so they can refund me. I feel totally inconvenienced and disappointed that I wasted so much time choosing clothing and it all turned out so badly. Think ill rely on in person shopping in quality stores in future.