Good service although the chat bot doesn't communicate with customer service. Chat said that second order would be included with first as made within an hour and so postal charge would be for... Ver mais
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Leia as opiniões dos outros
Having purchased some strip lights from the company I decided to buy som more of the same as I was very pleased with the product. Unfortunately I could not find this again on the company's website (wh... Ver mais
Three item's, two different shipments. First shipment missing two items, upon emailing a was notified that they would be arriving next day, and they did 👍. The best price you'll find on that manuf... Ver mais
A great service, I live in the Highlands and Islands and no additional charges for postage (accepted it takes a day longer, but I am 650 miles north on London, everything takes a wee bitty longer)...... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Team Olectrical is a team of entrepreneurs passionate about technology and innovation, working towards getting life easy. Our goal on Olectrical is to provide a marketplace for sellers and a single place for the customer to buy all electrical products at a discounted price and also to save money, save energy and reduce the carbon footprint.
Informações de contacto
13 Barrow Hill Close, Holborough Lakes, Snodland, Kent, ME6 5FX, Snodland, Reino Unido
- +447342871224
- info@olectrical.co.uk
- olectrical.co.uk
4,2
Bom
271 opiniões
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Well packaged
We haven’t had it fitted yet but it’s well packaged. And looks fabulous. It is well packaged xxx
27 de julho de 2025
I've now had two WiFi items from…
I've now had two WiFi items from Electrical and have been impressed by the speed of delivery and the quality of the products.
7 de julho de 2025
Really happy with my perches and came…
Really happy with my perches and came on time good service
30 de junho de 2025
Well made
Well made, good looking,easy to use, very happy with my purchase, thanks very much,highly recommend!!!
27 de maio de 2025
Absolutely love my new redirector looks like picture
Absolutely love my new redirector
24 de abril de 2025
Excellent help from the staff
18 de abril de 2025
promised me free return NEVER CAME HAD…
promised me free return NEVER CAME HAD TO PAY 10 POUND TO RETURN NEVER AGAIN
11 de abril de 2025
Resposta da Olectrical
Dear Mr. Gough,
We are sorry to hear that you are dissatisfied with our service. At Olectrical, we strive to provide the best possible experience for all our customers, and it is disappointing to see that your perspective does not fully reflect the complete context of the situation.
1) Incorrect item was ordered
2) We never promised a free return of the item as it is against our policy unless the product is faulty. We promised to waive off the administration charges, which we did.
3) You placed an order for the correct item again on Friday evening. It is clearly stated in our shipping policy that we ship items within 2 business days. And yet we received a 1 star review from you on Monday morning for the non-delivery of your order that was placed on Friday evening.
From the very beginning, our team has been highly supportive in assisting you with your order, including waiving administrative charges for a product that was mistakenly ordered by you. In addition, we took the initiative to absorb the delivery charges and assured you of a full refund for the item that you ordered incorrectly.
However, one value we uphold without compromise at Olectrical is mutual respect. We are committed to the well-being of our staff just as much as we are dedicated to our customers, and we cannot condone verbal abuse towards our team members. As a result, we have made the difficult decision to cancel your order and issue a full refund, as we believe that respectful and constructive interactions are fundamental to maintaining a positive business relationship.
We wish you the best,
Team Olectrical
Cloud ceiling panels
This is our 2nd order in last 3 weeks for cloud LED ceiling panels, great value and quick delivery.
9 de abril de 2025
Resposta da Olectrical
Dear Mr. Stanway, we truly appreciate you taking time out to give us a review. We are a small but a growing business and such genuine reviews always help people put trust in us and our service. Thank you very much! Kind regards, Team Olectrical
Absolutely want I wanted
Absolutely want I wanted. They were delivered on time and are extremely good quality and very white as described I will be ordering more
29 de março de 2025
Damaged lights
Both lights were damaged in the packets , I was able to straighten them but not happy one ok but two not exeptable
15 de março de 2025
Answered questions politely and…
Answered questions politely and delivered promptly
11 de fevereiro de 2025
Damaged Infra Red heater
Ordered an Infra Red heater. delivery was quick, but the glass around the element was damaged. I have emailed on 3 separate occasions but have heard nothing back. Use this company at your peril.
3 de outubro de 2024
Opinião espontânea
This may be a harsh review
This may be a harsh review. I received an email, on Thursday, apologising about problems with DPD resulting in a delay. I responded asking for a ‘when’ ETA. No response and now I receive a ‘How did we do?’
I’m sure this is an automated process error but, well, there lies the heart of many problems…
DAYS later, NO response. NO merchandise delivered. NOTHING - like customer service or who gives a sh_t points! THEY, Olectrical, obviously do not. They took my money and gave me nothing in return. May they rot!
6 de junho de 2024
You did not have the item available
You did not have the item available, but it was still on yopiur website
7 de maio de 2024
Dishonest company
Rubbish service my order was not delivered despite that I have been charged for it and on top of that I have been chasing your company by emails, filling out your online forms and leaving several voicemails despite alll that olectrical company has still not responded by emai, text or phone call. I want my full refund ASAPaa your company has failed not to deliver under the consumer rights I am entitled to a full refund and compensation. Anyone interested purchasing from this company do not. What is more insulting is that you keep sending emails for a review when you have NOT delivered my order.Disappointing, untrustworthy, unprofessional and despicable company & customer service.
14 de fevereiro de 2024
Good service
You had what I wanted in stock and were able to get it to me promptly at a reasonable price
24 de janeiro de 2024
Terrible company gave wrong item and…
Terrible company gave wrong item and never corrected it, i even gave screen shots and emails, Wasn't bothered, sent me an item that was useless to me.
6 de janeiro de 2023
Opinião espontânea
Vague to say the least.
Had no answers to emails re next day delivery. Order was cancelled after 3 weeks. Not the best experience.
6 de dezembro de 2023
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