Royal Victoria Hotel is in a very scenic location, not far from the Snowden Mountain Railway station with the wonderful smoke smell emanating from the steam engines every morning. The excursions were as expected apart from Bala Lake train trip - not sure if the seats in the carriage were a job lot from a closed doctor's waiting room. They were not very comfortable for an hour's ride on a train and they were too close together, it felt like we were in Third Class.
The coach driver was Brynn and he was excellent as usual.

Home pickups on time before & after holiday. Great driver. Good itinerary & hotel.

Excellent holiday door to door.
Home pick up on time, coach driver very good and attentative to any queries.
Excellent hotel at location and trips very good.
Small negative: the seats by the coach emergency exit do not have a view out of window, and the leg room is limited which spoilt our long journey to location, and reduced our sight seeing experience on the coach. Maybe these seats should be highlighted as limited view and legroom for future bookings.

The driver, the hotel, trips, and the fantastic scenery put together made it for us.

Excellent driver, holiday was excellent, as was the trips. The location of the hotel was excellent. The choice of trips was good. The coach was clean tidy, and a safe pleasant journey was had.

Knowledgeable hostess on this particular trip.
Safe and comfortable coach, excellent driver, giving clear and precise information.
Well planned tour with good access for anyone with disabilities
Hotel and staff excellent unfortunately menu was rather repetitive and plates were cold.

Everything went well from the moment I booked; the holiday trips were really well organised and the hostess and driver were both excellent and very helpful to everyone. You even ordered good weather so that was an added bonus. Thank-you.

I object to your changing daily programme when there was no proper reason, such as pouring rain or accident
I went on this holiday particularly to see Hever Castle and Gardens which were magnificent, and we left at2.30 and went to some village miles away which had nothing special to commend it.
Apart from this the holiday was very good
I should add that we went on this holiday because our first choice to Torquay was cancelled. I had wanted to go to Devon again to see members of my family there and it is difficult for me to visit them

I enjoyed the excursions, especially Hever Castle, as it was somewhere I have always wanted to see. The home pickup and drop offs were very convenient and the coach travel was comfortable and easy.
I did not like the location of the hotel, it was well out of town, with nowhere to walk to. The food was mediocre and I prefer table service to self serve. But it was a pleasant holiday.

Our first holiday with Palmers and taken on recommendation of friends.The holiday was perfect in every way. The collection and drop off at home was a big plus for us.Our driver, Peter, was very good and nothing was a problem for him. The daily trips were enjoyable and varied.
The accommodation was very good . The holiday offered good value for money and we are looking forward to booking our next break with Palmers.

Recently returned from the NC500 coach tour , without a doubt the best coach trip I have ever done! My personal faves were the Isle of Skye and Ullapool, with John O'Groats being the very best!
Our coach driver Grant was really knowledgeable and very considerate, although comfort stops were few & far between as it was 'out of season', he did manage to find some! His Geordie accent puzzled us sometimes, 'no porridge ' was the best one (no porterage) great fun!

Great hotel, excellent excursions. Very good driver.

Door pick up, comfortable coach, the driver Grant was brilliant, friendly, really cared that we had a good time, checked we were ok with everything throughout the holiday, considerate to all abilities, went out of his way to ensure we saw the best places in fact he made the holiday more enjoyable. Hotels were ok apart from the last one the Angus Hotel Brairgowrie, all travellers were disappointed with this hotel and if it hadn’t been for this hotel I would have given 5 stars. Hope Palmers listen to our feed back and don’t use that hotel again. Would definitely book other tours with Palmers having travelled with other company’s including a large leading tour company the recent Palmers tours I have done recently were far better and would be my first choice on the basis of the drivers who were friendly and professional, comfort of the coach, value for money and itenerary.

Just back from the 3 star Riviera Hotel , Bournemouth. Nice clean hotel, food excellent, staff very professional and helpful.
Good trips out.Fellow travellers great, and Grant our driver
lovely and informative as usual .
Good weather a bonus .Excellent value .

The coach journey during the whole trip was very comfortable and timing for rest breaks was well planned. The hotel was first class and we were very well catered for by all the staff.
However the tour of the New Forest and the trip to the Isle of White could have been more enhanced by the driver have more Knowledge of the itinerary so that more information could have been given on places of interest.

Lovely hotel in the New Forest with excellent 3 course evening meal.

Hotel brilliant/ food and service excellent. Coach driver very personable. Weather was kind and Belfast trip was brilliant.

The hotel albeit old afforded first class food and accommodation. The trips out were well worth the visit but a longer time in Belfast wouldn't go amiss. The tour of the city was informative but if shorter free time to explore the city would be better.o

Room comfortable and immaculate. Excellent food and entertainment. Friendly staff. Plenty of options for activities and lovely surroundings for walking.

Booked once again with Palmers, very well organised..door to door so no worries re baggage etc. coach was great so no driving, hotel was lovely, a little dated but very clean and well looked after. Food was excellent, lots of options..great trips to see a little of attractions..Portmerion was amazing..well done Palmers