Picto Watches Opiniões 51

Resposta da Picto Watches

Há 2 dias

Vielen Dank, dass Ihnen PICTO gefällt.
Wir wünschen Ihnen viele schöne Momente mit Ihrer PICTO~ :)

Resposta da Picto Watches

Há 2 dias

It’s wonderful to hear that so many people are noticing PICTO’s unique way of expressing time 😊

We’re so happy that you’re enjoying it.
Thank you for loving PICTO and being part of our universe.

Resposta da Picto Watches

Há 2 dias

Thank you so much for your kind words 😊

We’re truly happy to hear that you enjoyed both the product and the experience with us.
Thank you for supporting PICTO — we hope it brings you many beautiful moments ahead.

Resposta da Picto Watches

Há 6 dias

Hi Robert,

We’re sorry to hear about your experience and understand your frustration regarding the delay.

However, we would like to clarify that the watch ordered was a pre-order item, which was stated on the product page before purchase. Since the item was not yet in stock, the order had not been shipped or invoiced.

No payment was captured from your account, as our system only withdraws funds once an order has been packed and shipped. After cancellation, the payment reservation simply disappears automatically from the account.

We also feel that referring to the situation as “scam behaviour” is quite unfair, especially as we responded to your request the same day and immediately cancelled the order upon your confirmation.

We always strive to be transparent regarding stock availability and pre-orders, and we sincerely apologize if the process caused confusion or disappointment.

Best regards,
PICTO Team

Resposta da Picto Watches

Há 2 dias

Thank you so much for your beautiful words 😊

We’re truly happy to hear that you appreciate both the design and the feeling behind the watch.
Thank you for being part of the PICTO universe 🕰️

Resposta da Picto Watches

Há 2 dias

Thank you so much for your warm words 😊

It means even more to us to hear that your children are already excited to choose their own watches.

Thank you for loving PICTO, and we hope you and your family share many beautiful moments together with PICTO.

Resposta da Picto Watches

11/05/2026

Hi Alessandro,

Thank you for your review, and we’re very sorry to hear about your experience.

This certainly does not sound normal, and we would really appreciate the opportunity to look into the issue for you before leaving with this impression of the watch.

Please reach out to us directly at hello@pictowatches.com
with a few photos of the dots you’re referring to, and we’ll gladly investigate the matter and help find a solution for you as quickly as possible.

We look forward to hearing from you.

Best Regards,
PICTO Team

Resposta da Picto Watches

Há 2 dias

Thank you so much 😊

We’re truly happy to hear that you’re enjoying the watches.
Your support means a lot to our small Danish design team.

Resposta da Picto Watches

Há 2 dias

Thank you — your support truly means a lot to us 😊

PICTO was created to be simple, timeless, and a little different from ordinary watches.

We’re truly happy that you appreciate the value of PICTO — the Danish design watch that expresses time through nothing more than a moving dot and line.

Resposta da Picto Watches

Há 2 dias

번역:
“우아한 디자인의 시계입니다.
단순함 속에서도 유일무이한 느낌이 있어요.
평범한 시계들 사이에서 확실히 돋보입니다. 정말 훌륭한 선택이었어요.”

답변:

Thank you so much for these beautiful words 😊

We love hearing that you feel PICTO stands out through its simplicity and elegant design.
Creating something unique yet timeless has always been at the heart of our Danish design philosophy.

Enjoy your special moments with PICTO.

Resposta da Picto Watches

Há 2 dias

Thank you so much 😊

We’re delighted to hear that everything went smoothly and that you’re happy with both the watch and the delivery experience.

We hope your PICTO brings you joy for many years to come.

Resposta da Picto Watches

Há 2 dias

Hi,

Thank you for your feedback, and we completely understand your frustration regarding the additional import charges.

Unfortunately, customs duties, local taxes, and carrier handling fees are determined by the destination country and shipping carrier, which means the exact amount can vary depending on local customs processing and shipping conditions. Because of this, these charges are outside of our direct control and can sometimes be difficult to predict in advance.

That said, we truly understand how unexpected fees can be disappointing, and we appreciate your feedback regarding clearer communication during the ordering process. We will certainly take this into consideration moving forward.

Thank you again for your support and understanding.

Best Regards,
PICTO Team

Resposta da Picto Watches

10/04/2026

Dear Blanca Andreu pons,

We’re very sorry to hear that you haven’t received your order.

In situations like this, it’s very important that you contact our customer support team directly so we can investigate and resolve the issue as quickly as possible. In some cases, our system may not have successfully delivered the tracking information email, which can make it seem like the order hasn’t been shipped.

Please reach out to us at hello@pictowatches.com, and we’ll be happy to look into your order and provide you with an update right away.

We always recommend contacting us directly before leaving a review, as we’re here to help and can usually resolve delivery issues quickly.

We look forward to hearing from you.

Best Regards,
PICTO Team