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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I bought a cinch bodysuit for the first time as I had gained weight over the last 6 months and it was difficult to lose. I was going to a friend’s wedding and she used to be my PT. I’ve never b... Ver mais

Classificada 3 em 5 estrelas

Awful customer service. Been trying to replace/refund an item they've received back since 4th April. Which they claim they haven't received - proof of delivery states otherwise. Poor service. Updat... Ver mais

Classificada 4 em 5 estrelas

Our two returns were recently processed after a slight delay as the business was moving warehouse. My daughter was very pleased with the waist clincher she received. My e mails were replied to promptl... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I made a purchase PR39449 on April 19 2024 but I still haven't received my item or any response from them or any update from their delivery service. It seems like something is amiss with this company... Ver mais

Informações sobre a empresa

  1. Compras e moda

Informação fornecida por diversas fontes externas

Feel strong and sexy in our high-quality collection of waist trainers and shapewear. Free delivery on all orders within the UK. Over 100000+ satisfied customers.


Informações de contacto

2,4

Mau

TrustScore: 2.5 em 5

177 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

All their reviews are fake

All their reviews are fake. This is not even a legit company so how are their website still working? I spent £100+ with them and not a single item has been sent to me and I have received no communication from them about my order. I've been scammed so do your best and stay away from this company.

21 de dezembro de 2020
Classificada 1 em 5 estrelas

AWFUL

AWFUL. I ordered a waist trainer 27th October, they sent the wrong one. It's taken until 4th December to receive the replacement and again it's the wrong one. The one they sent is not even on their website. They are refusing to refund and I have now opened a dispute through paypal. Customer service is a joke. P.s how to spot a fake review. They all tend to be done on the same day and they give exceptionally high praise. Dont believe the good reviews.

4 de dezembro de 2020
Classificada 1 em 5 estrelas

Avoid! They don’t even deserve 1star!

Avoid! They do not send you the item you order the colours you ask for! Poor customer service! They charge £2 fee for taking the item back and it’s their error! If I could have give O stars i would have. Worst company to buy from!

23 de novembro de 2020
Classificada 1 em 5 estrelas

Absolutely abysmal service

Absolutely abysmal service. Item failed to arrive , customer service is appalling, no help whatsoever. I would highly recommend that you shop elsewhere. UPDATE. if you are going to use the delivery date as evidence please include the date of purchase. I purchased on 15.11.20, and was told 5/7 days delivery. I stand by my review.

23 de novembro de 2020
Opinião espontânea
logótipo da Prowaist

Resposta da Prowaist

Hi Susan,

We will not tolerate such fake claims. You have received your order on 27-11-2020 as the tracking number shows. Tracking no. 3205774170001FA3CC5C6. Royal Mail.

Our customer email address is support@prowaist.co.uk for any other enquires.

Regards,
PROWAIST TEAM

Classificada 2 em 5 estrelas

To be honest the waist trainer was all…

To be honest the waist trainer was all good until the plastic rods started poking out of it. I contacted the support team who told me there’s nothing they could do and should just purchase a new one which is ridiculous. Very unhappy with the service I’ve received. Definitely wouldn’t purchase from here again.

25 de outubro de 2020
Opinião espontânea
logótipo da Prowaist

Resposta da Prowaist

Hi there,

You bought the prowaist™ - Workout Band Curve back in APRIL (£19.94 total invoice). Currently, we are ending OCTOBER... We are here placing the facts, so our customers do not get disorientated by hearing the half story. After 6 months of hard use, you may expect to buy a new one.

And as we said, we have improved the garment to achieve much longer durability. With the new version of the £19.94 waist trainer definitely can last more than 1 year.

Unfortunately, we are unable to exchange a waist trainer after 6 months of use.

Regards,
PROWAIST.CO.UK TEAM

Classificada 1 em 5 estrelas

Scammers

Scammers!
I bought a product online. They sent me something completely else so I decided to make a complaint. They promised to send me a correct product and gave me the confirmation of sending. After a week I emailed them again as nothing arrived. They replied with another (different) confirmation. They product has never arrived. It’s impossible to talk to them over the phone as they do not pick up the phone. Basically they stole my £44.

17 de outubro de 2020
Opinião espontânea
logótipo da Prowaist

Resposta da Prowaist

Hi there,

We apologize for the bad experience if we had done something unfavourable to you. Please just be patient with our customer team, they are doing their best during this COVID-19 period.

Regards,
PROWAIST TEAM.

Classificada 5 em 5 estrelas

Lovely experience their live chat is…

Lovely experience their live chat is superb and they could help me find what I wanted (cus I am curvy) so easily. So in love with this brand !!

30 de setembro de 2020
Opinião espontânea
logótipo da Prowaist

Resposta da Prowaist

Hi Rose,

We are fascinated to see this amazing review from you. Thank you for your Love and Support!

Regards,
PROWAIST.CO.UK TEAM

Classificada 5 em 5 estrelas

Absolutely in love with my waist…

Absolutely in love with my waist trainer highly recommend prowaist uk 😍

30 de setembro de 2020
Opinião espontânea
logótipo da Prowaist

Resposta da Prowaist

Hi Maria,

We are fascinated to see this amazing review from you. Thank you for your Love and Support!

Regards,
PROWAIST.CO.UK TEAM

Classificada 2 em 5 estrelas

Buy at your own risk

I wasn't impressed with my garment and it was one of the more expensive ones too. If you're thinking of buying one, buy at your own risk. I would also recommend getting a size smaller than that recommended in the size guide. I don't know why this company doesn't make it more clear how to make exchanges or refunds on their website. Waste of time for everyone having to contact their support email! It's all about extending the time so that your return item is late. Also how is it okay that they have a 14 day return policy. I thought by law it was 28 days in the UK. I chose not to send back my garment for a smaller size because other reviews put me off. I thought better a non perfect garment than none at all!

18 de setembro de 2020
Classificada 1 em 5 estrelas

Please do not ignore this!!

Please do not ignore this!!! I placed an order for prowaist last month for next day delivery, it didnt arrive, neither was I sent tracking, I immediately contacted customer service via email as none of their numbers get answered.(strange) anyway, I was apologised to and informed the products I ordered are not available for next day delivery and I will receive them the following week and be refund the cost for shipping. I explained politely and clearly to the agent that doesnt work for me as I ordered it express delivery for a reason, and to keep the order and refund me. Next day I get sent an email saying it actually was delivered after being told it's not available and they sent me a picture of numbers not even a signature, I explained that's not my signature and if they can look into this asap. I even went to all my neighbours who are very trust worthy all confirmed what I already knew they didnt get it. I requested to speak to a manager as now I was being offered a new order to be sent to me and i refused as 1. My experience up to that part was awful and shocking and 2. I went and purchased a way more expensive trainer from my gym after that order didnt come. I finally got to speak to a manager who explained the reason they dont give refunds is because customers orders show delivered but they request refunds. In a nut shell this man was insinuating I'm lying. He then offered to refund one trainer back and send the other product. I said to him clearly once again, I do not want your products as I am not prepared to support this company. And even if you send the product, I will just send it back unopened for a refund as we are entitled to. After days and days of emails , shockingly he then says he will raise an investigation with royal mail. So all along when they were refusing my refund insinuating I received it and was lying, they didnt even check with royal mail. It's been four days since i was told they will be in touch after three days, i will add to this review with the outcome, but reading from lots of reviews here on trust pilot in terms of exchanges, returns and refunds, my case is not new, this is a common practice of theirs. Please take reviews seriously cause there is something seriously wrong going on here.

3 de setembro de 2020
logótipo da Prowaist

Resposta da Prowaist

Note! This is not a genuine experience. You have been fully refunded and you should be grateful. We will not tolerate fake scenarios, there are procedures to follow, you cannot receive a full refund overnight while your tracking number shows it has been delivered (we must make sure with the delivery company), again, your tracking number shows it has been delivered at your address!

We are addressing the truth because we have seen customers that believe these fake scenarios.

Regards

Classificada 5 em 5 estrelas

Excellent price

2 de setembro de 2020
Opinião espontânea
logótipo da Prowaist

Resposta da Prowaist

Hi Gouranga,

We are fascinated to see this amazing review from you. Thank you for your Love and Support!

Regards,
PROWAIST.CO.UK TEAM

Classificada 5 em 5 estrelas

Fast delivery..

31 de agosto de 2020
Opinião espontânea
logótipo da Prowaist

Resposta da Prowaist

Hi Satish,

We are fascinated to see this amazing review from you. Thank you for your Love and Support!

Regards,
PROWAIST.CO.UK TEAM

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