Rockstar Motors Opiniões 10

My experience with Rockstar Motors has been extremely disappointing, and I feel it is important to share so others proceed with caution.
I was contacted after advertising my vehicle privately on AutoTrader and was told there was already an interested buyer for my car. I made it clear that I used the vehicle daily for commuting but was encouraged to bring it to their office.
When I arrived, I was told the buyer was unavailable/in a meeting and was encouraged to leave the vehicle. I was briefly shown an electronic agreement described as “just a sale agreement,” without detailed explanation of major terms or conditions.
The following day, I was informed the car had allegedly been sold and they were only waiting for finance to be finalised. Over the following days, communication reduced significantly and explanations became increasingly inconsistent.
When I requested my car back, I was shocked to receive an invoice exceeding £2,000 for sourcing, advertising, and SOR cancellation fees- charges that had never been clearly explained to me beforehand. This was especially concerning given that I had advertised the vehicle myself and had not approached Rockstar Motors for a marketing service.
What also concerned me was that the individual who initially contacted and coordinated the process (Peter) was later said not to work for Rockstar Motors, despite the clear impression throughout that he was part of the business.
This matter remains unresolved, and I have formally disputed the charges and retention of my vehicle while taking legal steps.
I would not encourage anyone to sell or buy through this dealership.

Very very poor
We called 1st thing in morning to arrange a viewing on a car only for us to drive 1 hour away to view and the salesman turned us away due to wanting to keep car, what a joke of a car showroom

Do not let this company sell your car.
They are a bunch of cowboys who make up the rules as they go along.

They had me waiting for over 6 hours to collect my partners car after we gave them notice we wanted to withdraw from the SOR contract.
They ended up locking the door and going home, nobody tried to explain anything.

They tried to hit us with £2,800 in costs and refused to the hand the car back until the invoice was paid, nowhere in their contract does it state a cancellation sum of £1,000. I asked for receipts for the items they itemised but its fallen on deaf ears.

This will now be taken through civil courts and the police.

Absolute joke of a company, by the looks of other reviews we are not alone.

AVOID

Do not sell your car through this fraudulent company. They take your car, sell it and then DON’T GIVE YOU YOUR MONEY. They are now ignoring my partner. We are now having to take legal action to get his money back as they do not answer your calls, or when they do answer they say “the guy in the accounts department is busy” or “out”.

The overall process were fantastic and smooth.

NOW Essex Motors Absolute joke of a company, Danny the head man is the genuine Arthur Daily but on steroids....... I bought the car from them listed on car guru's. The car listing was for a different model so wrong spec meant to be a 4X4 when it arrived it was Front wheel drive. He ignored emails, monitored calls and would not answer, so used a different phone and he did and then changed number.. The fight continues.
Good job Danny is so incompetent or untrustworthy? Make your own decision, I am stating neither.

After getting an independent search I have now found the car has had a loan taken out on it after I put a deposit on it but before I paid the balance. The car is stolen/recovered

I wouldnt even give these absolute jokes a 1 star and thats beeing generous, these guys have no idea about cars or what there selling, they sold me a car thats not even road worthy, they state they service and heath check the car before hand over again this is a lie no proof no paper work couldnt even tell me who "checked the car" or what garage, they lie through there teeth danny is absolute joke truly thinks hes somthing hes not, this garage is not worth the headache avoid at all costs!! I rejected the car within my 30days which I am fully legally aloud to do as the car i purchased is to dangerous to drive on the road after actually getting it inspected by a mercedes specialist, they have ignored all communications extreamy unprofessional wouldnt even call them a company more on the lines of scammers.

If you are thinking of selling you car through these guys then please think again, they are totally unprofessional, Daniel will lie through his teeth but Danny was aggressive on the phone to me and swore. To be honest they don’t deserve a 1 star

Sold my Porsche Macan through Peter at Rockstar motors, Peter got me £2,000 more than what I had it advertised for.
Great service would highly recommend to sell car through the guys at Rockstar.
I wanted to say thank you to Dan who was also brilliant arranging the sale and delivery it all went to plan.

Thanks Guys

I've always wanted an Aston Martin and thanks to Connor, I now have my dream car