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I was interested in getting a Barbour Beaufort jacket. I reached out to get information on sizing and Sara was exceptionally helpful. She also helped walk me through the ordering process since it's go... Ver mais
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A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
A Chesham based saddlery business, established in 1911 and specialising in leather goods, walking sticks and outdoor clothing. As an approved Barbour retailer, we stock their autumn/ winter and spring/ summer ranges of clothing, accessories and bags.
Informações de contacto
23, High Street, HP5 1BG, Chesham, Reino Unido
- +44 1494 775577
- sara@saddler.co.uk
- saddler.co.uk
4,9
Excelente
950 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Family owned shop, Fantastic service and price
Great family owned shop with service that’s well above par nowadays. Price was great on my Barbour Shovelers jacket so i treated myself with a Ancient Tartan scarf
19 de março de 2025
Resposta da Cox the Saddler Limited
Thank you for that lovely feedback Henry. We really do appreciate it.
Best Wishes,
Sara
Resposta da Cox the Saddler Limited
Thanks Mark - much appreciated.
Best Wishes,
Sara
Prompt service, competitive price, prompt delivery.
Firstly, they had exactly the item I needed - unlike two other businesses which I had tried beforehand.
Secondly, they responded very promptly and had what I needed at a competitive price.
Thirdly, my purchase was on its way very soon thereafter and has arrived 1/2 way across the world (Australia) within a few days and in good condition.
This was my first experience with this company and an altogether completely satisfactory one.
18 de março de 2025
Resposta da Cox the Saddler Limited
Thank you so much for taking the time and trouble to write that lovely review David. We really do appreciate it.
Best Wishes,
Sara
Great selection of Barbour products at good prices
Great selection of Barbour products, easy, clear web site, excellent pre sale support from Sara, prompt shipping, very compelling prices, quick shipment to US.
18 de março de 2025
Resposta da Cox the Saddler Limited
Thank you so much for that feedback, we really do appreciate it.
Best Wishes,
Sara
Best deal for Barbour
Jacket was as described and much cheaper than buying it from anywhere locally, even with shipping and customs. Shipping was about two weeks, very reasonable considering how far it had to go (Western Canada). Very happy with my purchase, cheers.
16 de fevereiro de 2025
Resposta da Cox the Saddler Limited
Thank you so much for that kind review - much appreciated.
Best Wishes,
Sara
A great company to deal with
A great company to deal with. The products are high quality, and arrive quickly. I made a mistake with my order, and the exchange could not have been easier to do.
16 de fevereiro de 2025
Resposta da Cox the Saddler Limited
Thank you so much for taking the time to write that review for us Karen. As a small family business, such reviews are vital to us.
Best Wishes,
Sara
Great prices
Great prices, fast shipping..no issues..only suggestion..update your website look and feel :)
16 de fevereiro de 2025
Resposta da Cox the Saddler Limited
Thank you so much for your feedback. We are looking into up-dating the front end of the web site to make it look more appealing. Its back end is so well integrated into our in-house systems that we have been putting it off for years.
Best Wishes,
Sara
Quality at competitive prices
Great selection of quality products at very competitive prices. My purchase arrived the next day by Royal Mail, beautifully presented. Couldn't be happier.
14 de março de 2025
Opinião espontânea
Resposta da Cox the Saddler Limited
Thank you so much for taking the time to leave this review of our products and service Diane. We really do appreciate it.
Best Wishes,
Sara
Perfect Service
Just received my rustic Bedale! Fantastic service. Prompt delivery. Excellent jacket. Extremely fair price. No complaints. Thank you so much!
10 de março de 2025
Opinião espontânea
Resposta da Cox the Saddler Limited
Thank you so much for taking the time to write that kind review of our service Kiran, we really do appreciate it.
Best Wishes,
Sara
Pessimi
Pessimi!
Abbiamo dovuto pagare 2 volte le tasse doganali,oltre alla spesa per il reso, il servizio clienti mi aveva rassicurato che non ci sarebbero stati altri costi,invece mi ritrovo ad aver speso in totale 190 euro in più rispetto al costo del giubbetto!!!!!!!
12 de março de 2025
Opinião espontânea
Resposta da Cox the Saddler Limited
Marina
Grazie per il tuo feedback. Mi dispiace così tanto che la dogana italiana ti abbia addebitato per errore il dazio all'importazione per il tuo cambio. Se guardi l'etichetta doganale CN22 nella fotografia che ci hai inviato, vedrai che abbiamo spuntato la casella "Merce restituita". Inoltre, la documentazione all'interno del pacco è contrassegnata come "Cambio". Possiamo solo suggerirvi di contattare la dogana italiana per contestare il dazio. Facci sapere se hai bisogno di ulteriore documentazione di supporto per assistere la tua richiesta.
I miei migliori auguri
Sara
Absolutely faultless service
Absolutely faultless service, genuine Barbour jacket, 100% accurate description. Postage was as promised and arrived bang on time by Royal Mail, for a small family owned business it’s run with care and professionalism. Will certainly be purchasing again from Cox.
7 de março de 2025
Opinião espontânea
Resposta da Cox the Saddler Limited
Thank you so much for taking the time to write that lovely review of our service Ashley, we really do appreciate it.
Best Wishes,
Sara
Great service and spares to repair a…
Great service and spares to repair a briefcase.
15 de fevereiro de 2025
Resposta da Cox the Saddler Limited
Thanks Steven. I am pleased we were able to assist.
Best Wishes,
Sara
Great price and service
Shipped exactly as advertised and excellent service/updates
16 de fevereiro de 2025
Resposta da Cox the Saddler Limited
I am pleased to hear that Jared - thank you.
Sara
Responsive & Helpful
Incredibly responsive and helpful in making the purchase decision. Great prices as well!
3 de março de 2025
Opinião espontânea
Resposta da Cox the Saddler Limited
Thank you so much for that feedback Steve. It is much appreciated.
Best Wishes,
Sara
Great communications and fast shipping…
Great communications and fast shipping to the US. Thank you!
17 de fevereiro de 2025
Resposta da Cox the Saddler Limited
Thank you so much for that kind feedback. It is much appreciated.
Best Wishes,
Sara
Always a great shopping and delivery…
Always a great shopping and delivery experience with Cox. Delivery to the States nearly as fast a within the States. Great retailer.
16 de fevereiro de 2025
Resposta da Cox the Saddler Limited
Thank you so much for taking the time to write this lovely review Lynn - we really do appreciate it.
Best Wishes,
Sara
Resposta da Cox the Saddler Limited
I am so pleased to hear that.
Best Wishes,
Sara
Resposta da Cox the Saddler Limited
Thank you so much for taking the time to write this lovely review Frederick - much appreciated.
Best Wishes,
Sara
Very good service Very quick delivery…
Very good service Very quick delivery and very reasonable price for great products
15 de fevereiro de 2025
Resposta da Cox the Saddler Limited
Thank you so much for taking the time to write this kind review Irene - much appreciated.
Best Wishes,
Sara
Sara was a great help with helping me…
Sara was a great help with helping me get the right jacket.
They are far the best option for anyone buying from the US
14 de fevereiro de 2025
Resposta da Cox the Saddler Limited
Thank you so much for those kind thoughts - much appreciated.
Best Wishes,
Sara
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