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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I discovered Shopper Now through a TikTok creator’s recommendation and didn’t have high expectations at first, but I’ve been pleasantly surprised. So far, I’ve completed mystery shops that paid cash d... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

This company is so reliable and consistent. If I need help staff always get back to me asap and are very helpful. Amount of shops available varies but often there are plenty and some online options on... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I do thoroughly enjoy doing secret shopper as a side hustle. I enjoy the report system as it’s quite to the point and easy to access. My last experience was through a dental clean which was great beca... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

My first experience as a mystery shopper… as soon as I’d completed job, I tried entering all the details but the server kept crashing. I then tried a couple more times when I got home, same issue. T... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de Marketing

Escrito pela empresa

ShopperNOW is a mystery shopping platform that lets shoppers see all available mystery shops in and around their local area. ShopperNOW is the Customer Experience (CX) division of Creative Activation. Creative Activation works with leading retailers and brands and is the number one retail partner in Australia and New Zealand. With proven results in accelerating sales & customer engagement, we specialise in mystery shopping, merchandising & sales teams, brand ambassadors, customer service reviewing and retail auditing


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

176 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

It's great way

It's shopper new app where we go to restaurants to do required tasks and answer surveys to share our experiences.

11 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Was an easy assignment

Was an easy assignment. The staff member was helpful and pleasant.

11 de setembro de 2024
Opinião espontânea
logótipo da shoppernow.com.au

Resposta da shoppernow.com.au

Hi Kathleen,

Thank you for your feedback! We’re glad to hear the assignment went smoothly and that the staff member was helpful and pleasant.

Your insights are invaluable, and we appreciate you being part of the ShopperNOW community!

Warm regards,
ShopperNOW Team

Classificada 5 em 5 estrelas

Vibrant Work Experience!!

I have completed so many various mystery shopping assignments over the years giving me great personal satisfaction and have always felt supported by the team at Creative Activation! I would highly recommend this genuine company as they offer great assignments and support with timely payments. Looking forward to more future assignments- keep up the positive experiences and thank you for your vibrant work culture!

11 de novembro de 2024
Opinião espontânea
logótipo da shoppernow.com.au

Resposta da shoppernow.com.au

Hi Krissy,

Thank you for your amazing feedback! We’re so glad to hear that mystery shopping has been such a rewarding experience for you and that you’ve felt supported by our team along the way. Your kind words about our assignments, support, and timely payments mean a lot to us.

We’re excited to provide you with even more great opportunities in the future. Thank you for being such a valuable part of our community!

Warm regards,
ShopperNOW Team

Classificada 5 em 5 estrelas

I love actually learning from mystery…

I love actually learning from mystery shopping. The interaction with the team is fantastic, text messages when jobs pop up. Super lovely people. The app and reporting is simple and user friendly

11 de novembro de 2024
Opinião espontânea
logótipo da shoppernow.com.au

Resposta da shoppernow.com.au

Hi Carol,

Thank you for the lovely feedback! We’re thrilled to hear you’re enjoying the learning experience, the fantastic interactions with our team, and the ease of using our app and reporting system.

Your kind words mean a lot, and we’re so glad to have you as part of the ShopperNOW community!

Warm regards,
ShopperNOW Team

Classificada 5 em 5 estrelas

Shoppernow is a great consumer survey site

The surveys provide a simple and easy way to give feedback on services and retail. I really enjoy doing them and they provide a great way of supplementing my income

11 de novembro de 2024
Opinião espontânea
logótipo da shoppernow.com.au

Resposta da shoppernow.com.au

Hi Peter,

Thank you for your kind words! We’re delighted to hear that you find ShopperNOW questionnaires simple and enjoyable. Your feedback is invaluable in helping businesses grow and improve, and we’re so grateful to have you on board.

Warm regards,
ShopperNOW Team

Classificada 5 em 5 estrelas

I love meeting new people

I love meeting new people, getting to check out different companies and see what kind of reception I get when I walk into an assigned company.
Asking questions about products, gives me a better knowledge of what is out there also. I have been truly surprised some times.

7 de agosto de 2024
Opinião espontânea
logótipo da shoppernow.com.au

Resposta da shoppernow.com.au

Hi Denise,

Thank you for your wonderful feedback! It’s great to hear how much you enjoy the variety and learning opportunities that come with mystery shopping. Your keen eye and enthusiasm make a real difference, and we’re so grateful to have you as part of the ShopperNOW community.

Looking forward to seeing you take on even more exciting assignments!

Warm regards,
ShopperNOW Team

Classificada 5 em 5 estrelas

Great mystery shopping experience

These guys are awesome. Always willing to help. They often contact me for out of the way places near me for jobs which I’m happy to do.

15 de dezembro de 2023
Opinião espontânea
logótipo da shoppernow.com.au

Resposta da shoppernow.com.au

Hi Jane,

Thank you for the amazing review! We’re so glad you’ve had a great experience with our team and found our customer service helpful. Your willingness to take on jobs in out-of-the-way locations is truly appreciated, and your dedication means so much to us.

Thanks again for your kind words—we’re excited to continue supporting you with even more opportunities in the future!

Warm regards,
ShopperNOW Team

Classificada 1 em 5 estrelas

Incentive??

Bit strange that the most recent review is over 18 month old and there are dozens of identical ones.
So far I see no consistency with the declared promise of remuneration (award rate plus 15% plus 25% plus superannuation) and listed pay amounts for available jobs - not even close.
For example a job comes up that suggests a remuneration of $15 for something that must take at least an hour (supposed minimal fee) and another hour to write a report if it is to be as comprehensive as required. This is wage theft. Probably Fairworks call first thing in the morning.

Edited to reply: No, I gave a specific example of $15 job which proves that you do not strive to ensure anything remotely resembling fairness and transparency. What you list is not lower than expected, it is lower than legally possible in Australia. Please refer to Fairworks ombudsman for specific information.

8 de novembro de 2024
Opinião espontânea
logótipo da shoppernow.com.au

Resposta da shoppernow.com.au

Hi Cheryl D

Thank you for sharing your thoughts. We take feedback seriously and want to clarify a few points regarding our remuneration and job expectations.

We strive to ensure that all our mystery shoppers are compensated fairly, aligning pay rates with the estimated time required for each task, including completing any necessary reports. Our goal is to accurately represent each assignment's time and effort, and we regularly review our payment structure to maintain transparency and fairness.

While we understand that the listed remuneration might sometimes appear lower than expected, it's important to note that we carefully design our jobs to be manageable within the allocated time. We encourage you to get in touch with us directly if you’d like to discuss any concerns in detail. You can reach us at contact@shoppernow.com.au or call us at 02 7908 3097.

Your input helps us improve, and we’re here to assist with any questions.

Kind regards,
The ShopperNOW Team

Classificada 5 em 5 estrelas

It's a great side hustle to have!

It's a great side hustle to have. You have the ease of selecting the jobs that are suitable for you. If a problem should happen, getting in touch with them is incredibly simple, and they are more than happy to help!

1 de março de 2023
Opinião espontânea
logótipo da shoppernow.com.au

Resposta da shoppernow.com.au

Hi Ka, thank you for your positive review! Mystery Shopping is definitely a great side hustle and our team are always readily available for help :)

Classificada 5 em 5 estrelas

Great Side Hustle!

This job is nice little side hustle, perfect for anyone looking to earn some money on the side! There's a wide variety of stores to choose from and the support team is very helpful!

24 de março de 2023
Opinião espontânea
logótipo da shoppernow.com.au

Resposta da shoppernow.com.au

Hi Alan, thanks for leaving us a review. Great to hear that you have had a positive experience with the jobs and the team :)

Classificada 3 em 5 estrelas

My first experience as a mystery shopper …

My first experience as a mystery shopper… as soon as I’d completed job, I tried entering all the details but the server kept crashing. I then tried a couple more times when I got home, same issue. That was frustrating but I understand sometimes there are issues with technology. So the job took more time than anticipated which really wasn’t worth the small amount of remuneration as it took me 50 minutes alone in the round trip. I would like to give it another go though but have been waiting to see that I get paid for the first job. I received pay slip by email today but haven’t seen funds in my account as of now.

9 de março de 2023
Opinião espontânea
logótipo da shoppernow.com.au

Resposta da shoppernow.com.au

Hi Jennifer, thank you for your feedback. We are sorry you had some issues adding your details to your profile. If you are still having issues, please email us at contact@shoppernow.com.au so we can fix this as soon as possible. Thank you

Classificada 1 em 5 estrelas

Not worthwhile for me.

As a long time employee of Creative Activation I have seen a lot of changes in the way mystery shopping as evolved. Shopper Now has now way too many shoppers for the amount of jobs they offer. Unless you are logged into the website when a job is released it is virtually impossible for to pick up an assignment. The pay is very low for the amount of work required and often does not equate to minimum wage once you factor in selecting, training, traveling, the site visit and then reporting and uploading receipts and photos. There is never any positive feedback for a job well done but negative feedback is often written in a terse and condescending way. Communication is often difficult and is only allowed by email or on the website and often takes more than 24 hours for a response. After hours is impossible as there are no listed phone numbers to call. The website has recently been slow and unreliable often disconnecting in the middle of reporting and resulting in the loss of the information that has been entered. If you are prepared to spend the time constantly checking the website and you are happy to perform the assignments for the pay that is offered then good for you, for me it is no longer worthwhile. I am writing this review independently and it is not in response to the recent offer by Shopper Now to win a $50 gift voucher for adding a Trust Pilot review.

4 de março de 2023
Opinião espontânea
logótipo da shoppernow.com.au

Resposta da shoppernow.com.au

Hello Kay. We post new jobs on a regular basis so it's a shame that you have not been able to find mystery shops in your location.

Thank you for your feedback and hope that we do see you again in the future. If you would like to contact us and share more of your experience, please do so at:
contact@shoppernow.com.au

Classificada 1 em 5 estrelas

Shopper now is not a great company to…

Shopper now is not a great company to work for. At times you can be left out of pocket jobs cost you more than you are actually initially quoted then you have to wait until you are paid to be reimbursed this can take up to 2 weeks such a long time. They send back picky reviews saying you must call a shop a restaurant. No regular work. The pay is very low for example one job i did i was paid $29.40 and I had to spend $18. Way under the award wage. They always text you jobs that are in towns up to 2hrs away. Why don't they text the locals that live there? Might be ok for a hobby but it certainly doesn't pay the bills. THey would probably get more people to work if they do cash or restaurant gift cards in the hand instead of taxing everyone so much.

4 de abril de 2022
Opinião espontânea
logótipo da shoppernow.com.au

Resposta da shoppernow.com.au

Thank you for taking the time to share this feedback with us. We're sorry about your experience.

We are always working to ensure that job availability is accessible through our platform for all of our shoppers and it's regrettable that you have found this otherwise.

Our pay cycles are fortnightly, so any jobs completed get processed regularly.

Again, I thank you for your feedback and hope that we do see you again in the future. If you would like to contact us and share more of your experience, please do so at:
contact@shoppernow.com.au

Best Wishes
The ShopperNOW Team

Classificada 5 em 5 estrelas

I have nothing but great things to say about shopper now..

I have nothing but great things to say about shopper now, such a great way to earn some extra money, very flexible, you pick the jobs you do & what days work best for you so it is very convenient and straight forward. Shopper now is such an excellent company to work for, they have been very helpful, professional & understanding my whole time being part of the team I am absolutely loving being a mystery shopper, I’m excited for this new venture as I’ve never done something like this before and I’m so glad I took the leap and applied for this job, i look forward to the future of being apart of the shopper now team.

26 de fevereiro de 2023
Opinião espontânea
logótipo da shoppernow.com.au

Resposta da shoppernow.com.au

Hi Ebony, thanks for your review. We are very pleased to hear that our team have been helpful & professional and that you have loved being a Mystery Shopper!

Classificada 4 em 5 estrelas

Low Involvement Work, Chances to Interact Uniquely with businesses

Low involvement from the beginning and you can as fewer jobs as you like. The more you want to get involved the more challenging it has been for me to rely on there being consistent work and the feasibility of actually getting to some jobs when the cash payout is minimal.
If you can make arrangements to go to your regular place of work or plan some errands close to the location of a job, then you can find it quite fruitful.
Would like to see a more engaging push notifications when jobs in my area come to be available as I will often miss out when not checking the forum each week.

23 de janeiro de 2023
Opinião espontânea
logótipo da shoppernow.com.au

Resposta da shoppernow.com.au

Hi Nico, thanks for leaving us a detailed review. We post jobs regularly to the job board - please feel free to email us at contact@shoppernow.com.au with your account email and we can check if there are jobs available in your area! Thank you :)

Classificada 5 em 5 estrelas

Always provides great shops

Always provides great shops, pays well and on time and plenty of support..great company to deal with

22 de fevereiro de 2023
Opinião espontânea
logótipo da shoppernow.com.au

Resposta da shoppernow.com.au

Hi Rael, thanks for your review. We are glad to hear that you feel supported as a Mystery Shopper!

Classificada 5 em 5 estrelas

Easy fun casual work

Great work, you can choose when or where you want to work and the Shoppernow team respond to messages quickly if anything goes wrong. Great as a side job to get as much extra money as you need.

7 de janeiro de 2023
Opinião espontânea
logótipo da shoppernow.com.au

Resposta da shoppernow.com.au

Hi Joel, thank you for leaving us this review. Our team focuses on responding to messages quickly to ensure quick support so we are glad to hear you have had this experience!

Classificada 5 em 5 estrelas

Mystery Shopping Fun

This Mystery Shopping, retail research, company in Australia offers a variety of tasks on an easy to use website. Each job pays reasonably well and the company pays on time.

31 de janeiro de 2023
Opinião espontânea
logótipo da shoppernow.com.au

Resposta da shoppernow.com.au

Hi Colin, thank you for your review. Great to hear you have had a good experience with Mystery Shopping and our company!

Classificada 5 em 5 estrelas

Great company to work with

I love the variety of the shops available and the quick payment turnaround. The instructions are always clear and concise and if you ever need support it is readily available. I look forward to completing my shops each month.

21 de fevereiro de 2023
Opinião espontânea
logótipo da shoppernow.com.au

Resposta da shoppernow.com.au

Hi Amanda, thank you for your positive review! We are very pleased to hear you enjoy Mystery Shopping and have had a positive experience with our support team :)

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