Sigma Sports - Hampton Wick Opiniões 

1341
TrustScore: 5 em 5

4,8

High Street 37-43, St Johns Place, KT1 4DA Hampton Wick, England, GB


Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

A thorough, comprehensive bike fit with Salvatore. Everything was explained well and I found the whole experience very valuable. I wasn't expecting to have to purchase new shoes and inserts so that wa... Ver mais

Classificada 4 em 5 estrelas

Ordered via online on Wednesday, arrived in shop on Friday and saddle fitted perfectly to my specifications by Finn and Mathew on a busy afternoon before the Bankhols w/e. The Kask helmet was the righ... Ver mais

Classificada 5 em 5 estrelas

Purchased my first pair of Universal Colours Mono Bib Shorts 2.0 - UC Navy - L I'm 195 cm tall and 71 kg these fitted with just the right compression in the legs and pad narrow and comfortable. Bib s... Ver mais

Classificada 5 em 5 estrelas

Salvo is the best example of Customer service you could have. He deserves a pay rise or bonus as he is the reason I will come back to Sigma Sports again. Salvo went above and beyond to accommodate... Ver mais


Informações sobre a empresa

  1. Loja de bicicletas
  2. Loja de acessórios para bicicletas
  3. Loja de artigos de corrida

Escrito pela empresa

We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.

About Sigma Sports

Escrito pela empresa

Easy Returns!
Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
Free UK Delivery!
We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
Save £25 Off Your First Order
New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
0% Finance
Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
Worldwide Delivery
Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
Shop on the Sigma Sports app!
Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.

Informações de contacto

  • High Street 37-43, St Johns Place, KT1 4DA, Hampton Wick, England, Reino Unido

  • 0333 006 8833

4,8

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(1341)

3735 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great knowledge and customer service

James was great. He answered all of my questions in order to find the right bike and fit for me. Nothing was too much trouble. He took the time to understand the type of cyclist I am and what I need from a bike and used his excellent knowledge to show me various options and talked me through them clearly.

13 de julho de 2026
Classificada 5 em 5 estrelas

I had a problem with tyres

I had a problem with tyres, I spoke with a Marc Tidon who could not of been more helpful. He emailed me with a list of tyres and links to each of what he thought would suit my DT Swiss deep rim wheels. I went for the Pirelli P-Zero RS Race 700 x 28 and they are perfect. What great personal service and would recommend Sigma Sports highly.

23 de julho de 2026
Classificada 1 em 5 estrelas

Still awaiting delivery

Still awaiting delivery, even though I paid for quick delivery.
No help at all on Royal Mail email !
Apparently my goods are in Northern Ireland why
Going give it another day , then claim a refund ‘

24 de julho de 2026
logótipo da Sigma Sports - Hampton Wick

Resposta da Sigma Sports - Hampton Wick

Hi John,

Thank you for taking the time to leave your review.

I'm sorry to hear about the issue with your delivery. Looking into this, it does appear that Royal Mail have some issues with your delivery. I have returned your order to sender and will reach out to you directly to arrange the next steps.

Many thanks,

Chris
(Customer Care Manager)

Classificada 5 em 5 estrelas

Top Marks

Brilliant service from Mark.
The shop was busy and he skilfully juggled 5 customers with very different needs in multiple languages. Mark patiently helped me find the perfect shoe. Also hilarious.
I had a really really bad experience in this shop a couple of years ago, but my faith was restored today.

27 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Top-tier customer service, from start to finish

I've had the best experience purchasing a new bike at Sigma Sports, from start to finish. It began with a consultation that helped me focus on what I actually wanted to get out of cycling. As a novice, I had so many questions, and the communication after that consultation was brilliant — the guidance I received played a crucial role in narrowing down the options and steering me towards the bike and accessories I ended up buying: a Pinarello Grevil F1 gravel bike. After a few months of riding, I was able to book the bike into the workshop for some adjustments, and that experience was just as good: fantastic customer service, spot-on work, and completed quickly. I now own a bike that's an absolute joy to ride and feels completely dialled in. A big thank you to Mathew and Dom at the Hampton Wick store for helping me on my cycling journey. I'd wholeheartedly recommend Sigma Sports to anyone starting out in cycling.

19 de abril de 2026
Classificada 2 em 5 estrelas

Your service fell below my…

Your service fell below my expectations. Considering how long you have had my bike and the ongoing discussion with the claims management company

25 de julho de 2026
Opinião espontânea
logótipo da Sigma Sports - Hampton Wick

Resposta da Sigma Sports - Hampton Wick

Dear Mr. Andrade

Thank you for your feedback. I am very sorry to hear that your experience did not meet your expectations.

Because this was handled as an insurance claim, our timeline was heavily dependent on your insurance provider. Furthermore, the repair was complicated by the fact that the necessary parts were no longer available through our usual suppliers, requiring them to be sourced from a third-party retailer.

While it was the insurer's responsibility to source these parts, we understand it was suggested that you order them privately to speed up the process. We completely understand why you chose not to do this. However, the responsibility then fell back to your insurer. To help expedite the situation, we ultimately chose to step outside our standard company policy and source the parts from the third-party retailer ourselves to get your repair completed.

While I understand your frustration regarding the delay, the timeline was unfortunately dictated by the constraints of the insurance process.

Kind regards,
Stuart McGregor (Hampton Wick Workshop Manager)

Classificada 5 em 5 estrelas

Great service from your very busy…

Great service from your very busy mechanic today. He skilfully fixed my brakes despite there being confusion over my appointment, he made the time despite his very busy workload. Thank you.

17 de julho de 2026

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais