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Sigma Sports - Wilmslow Opiniões 

61
•
TrustScore: 5 em 5

4,8

Loja de bicicletas
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Localização

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27 Water Lane, SK9 5AB Wilmslow, England, GB

•
01625 365223

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great bike shop , great website ! Probably the best bike website around here ! From the moment I ordered the bike and put a deposit down to the correspondence by email and phone was top notch and pur... Ver mais

Classificada 5 em 5 estrelas

Quite simply the best bike shop I’ve ever used! They always respond to queries promptly, goods are delivered on time and the staff are consummate professionals with good product knowledge.

Classificada 5 em 5 estrelas

Good friendly service, and a quick turnaround from ordering my SL6 bent mech hanger with the click and collect option so I could double check it was the right one in the shop before buying,

Classificada 5 em 5 estrelas

Ordered a pair of shoes online to collect in store, received email confirmation they were ready. Arrived at the Wilmslow store, to be greeted by a young guy who was pleasant and extremely helpful,... Ver mais

Informações sobre a empresa

  1. Loja de bicicletas
  2. Loja de acessórios para bicicletas
  3. Loja de artigos de corrida

Escrito pela empresa

We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.

About Sigma Sports

Escrito pela empresa

Easy Returns!
Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
Free UK Delivery!
We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
Save £25 Off Your First Order
New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
0% Finance
Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
Worldwide Delivery
Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
Shop on the Sigma Sports app!
Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.

Informações de contacto

  • 27 Water Lane, SK9 5AB, Wilmslow, England, Reino Unido

  • 01625 365223

4,8

Excelente

TrustScore: 5 em 5

61 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(61)

3218 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Visiting your Wilmslow store to collect…

Visiting your Wilmslow store to collect my order of shoes and speedplay cleats today 11/6/26 the offer of fitting made previously by Paul caused consternation as staff in shop hadn’t done before, but credit to Lizzy who simply got on with it and a short time later she’d finished and talked me through the adjustments that could be made. Great service Many thanks , Bruce

11 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Had what I wanted in stock at the…

Had what I wanted in stock at the store. Very friendly staff. I've used Sigma mail order for many years but it's nice that I can now do click and collect from the new store which is a 30 minute ride from home.

6 de junho de 2026
Classificada 5 em 5 estrelas

Friendly and knowledgeable staff who…

Friendly and knowledgeable staff who really put me at ease as I got used to clipless pedals for the first time, and tried on a swimming/triathlon friendly wetsuit in order to find the right size due to struggling to find an appropriate size online (as a heavy-chested and petite woman).

16 de maio de 2026
Classificada 2 em 5 estrelas

Poor customer experience.

We ordered 2 bikes, only to be told 2 weeks later that one of the bikes wasn't available from Trek, so we had to cancel the order and search for the same bike which we found £600 cheaper elsewhere. When I came to collect my bike there were slight scratches on the paint work. The bike wasn't correctly handed over, the tyres weren't holding thier pressure and the travel on the brakes is excessive. I phoned the shop and explained this and they offered to rectify, however we live 90 miles away..I have now booked the bike into a local Trek dealership to rectify. I also think the 10% deposit for my partner is trek helmet was not taken off the final invoice, however due the complications of cancelling her bike order we couldn't confirm this with the shop before we left. In conclusion not a good experience..

23 de maio de 2026
logótipo da Sigma Sports - Wilmslow

Resposta da Sigma Sports - Wilmslow

Hi Ian,

Thank you for taking the time to speak with me directly about your experience. I appreciated the opportunity to discuss your concerns personally, and I’m aware that we’ve already started to address a number of the issues you raised.

I’m genuinely sorry that your experience with us fell below the standards we expect to deliver at Sigma Sports Wilmslow.

Regarding the cosmetic issue you mentioned, my understanding is that the marks on the frame were not scratches caused through use or handling, but imperfections within the paint finish itself. These were highlighted during the handover process, and a replacement bike was offered by the sales colleague assisting you at the time. However, I understand that you did not wish to pursue this option.

In relation to the tyre pressure, the bike was supplied with a tubeless setup. As discussed on our call, I believe the loss of pressure was likely due to the tyres being newly set up tubeless and the sealant still settling within the system, which can occasionally result in some pressure loss during the initial period of use.

Separately, you raised concerns regarding the amount of brake lever travel. Whilst the team offered to inspect and rectify this in-store, it was recognised that returning to us was not practical given the distance involved. As agreed, we are covering the costs associated with having this work completed by your local Trek retailer.

The helmet deposit has also now been refunded following our review of the order.

In relation to your partner’s bike, I completely understand the frustration and disappointment caused by the cancellation of the order. Having reviewed the circumstances, we recognise that we could have managed this process better. Whilst there were supplier availability issues that were not entirely within our control, I recognise that your experience was with Sigma Sports and ultimately it was our responsibility to manage the order and communication effectively. For that, I apologise for the inconvenience this caused.

I would also note that, as a courtesy, both bikes were brought into our fitting room prior to collection for sizing checks and setup adjustments to help ensure they were fitted appropriately for both riders.

Thank you again for taking the time to speak with me. Whilst I understand your disappointment, I hope the actions we have taken demonstrate our commitment to resolving the concerns raised and delivering the level of service our customers expect.

Kind regards,
Hugo (Wilmslow Store Manager)

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