Simba Car Hire Opiniões 

I rented from Simba and the key fob battery died mid-rental — the car couldn't even be locked. I called Simba to report it, and their own staff told me to call roadside assistance. I did exactly what I was told.

Weeks later, I was billed for that callout. For a fault in their own vehicle. That I only called because their own employee told me to.

I called Simba at least twice and wrote to them three or four times asking them to explain what possible justification they had for sticking me with this bill. Across all of that, I received exactly one response — a single line saying they'd "reviewed" the matter and the charge was "justified." No explanation, no documentation, and every other attempt I made simply went unanswered. Not once did anyone actually engage with the substance of my question. It's either incompetence or it's a deliberate stonewall, and at this point I genuinely don't know which is worse.

I disputed the charge with my credit card company. They reviewed it and ruled in my favour — which tells you everything about how flimsy Simba's position actually was. So what did Simba do? They tried to bill me again. For the same charge. Plus an extra "dispute fee" on top, for a dispute I won.

This is a relatively small amount of money that the only explanation I can come up with is that Simba either doesn't train its staff to take any responsibility for its own vehicles, or it relies on customers just giving up and paying rather than fighting a charge this petty. I didn't give up andam now pursuing a formal complaint with the Queensland Office of Fair Trading, reporting this matter to the Australian Competition and Consumer Commission, and will pursue the matter through the Queensland Civil and Administrative Tribunal (QCAT) if necessary. I'd encourage anyone reading this to think twice before renting from a company that treats its own customers this way.

Great price for 5 days. Clean car that matched our needs and expectations. Friendly staff and super easy process to book and pickup.

I would vehemently disagree with the claim that there was any damage to the car. I returned it to you and you confirmed to me it was in good order and my deposit would be returned. I then sat in your offices for 20 minutes waiting for the shuttle bus to the airport, more than enough time to bring my attention to the claim of damages. Furthermore, the car was not clean when I got it as there was sweets and rubbish in the central pocket between the seats. Also the fuel was not full as the range when collected it was under 500kms and was 618 when I filled the tank before its return. All of these things show a lack of professionalism on Simba part.
I will not be using you again.

My parent inlaws from Melbourne hired a Simba Car in Brisbane on their last visit. The car was an MG3. On the 2nd day of the hire the MG broke down. The team at Simba were less than helpful. They advised after my inlaws called they would need to accompany the tow truck driver they were sending 45 minutes from my house back to the Brisbane depot to collect another car. They first told the RACQ technician to jump start the car and send my inlaws on their way. After protesting this request they reluctantly agreed to send another working vehicle out to replace the one that failed. (Alternator had failed)
The rest of the rental went relatively ok.

2 months after the rental had finished Simba debited my inlaws card for and additional $149.00 for the call out fee to fix "their" defective vehicle. On protesting this charge they highlighted a clause in the contract that holds the renter liable for breakdown charges, even if the breakdown is caused by a maintenance, or lack of issue. Australian Consumer Law states rental car companies cannot penalise the customer for issue that pertain to maintenance breakdowns and the vehicle rental company must provide a "fit for purpose" units to comply with consumer law. Simba refuse to repay the call out charge, and were unauthorised to deduct the money so long after the rental. I would strongly suggest to give this company a miss. They are working outside Australian Consumer Law and should be penalised by the ACCC for doing so. Save yourself the hassle if anything does go wrong and use a Reputable hire company.

Customer service was average car was good and cheap on fuel, received baby seat with multiple Broken parts, swapped for another baby seat with Broken anchor point,

Friendly staff. Quick service whether picking up from airport, to the hire place and drop off.

Highly recommend.

Prompt customer service
Friendly staff
Reasonably priced
Great shuttle bus service as well

Great selection of vehicles at competitive prices, very transparent, convenient location and very friendly staff! I have now booked 4 vehicles with Simba Car Hire :-)

The online process for hiring was easy

Quick, easy and affordable. Staff were friendly and professional 🫡

Great service, we were assisted with after normal hours due to delayed flight.
Please note Hobart centre is not at the Airport but only a few hundred metres up the road. A shuttle does come for pickup and drop off.
Happy to use again. Thankyou

Car was as we booked,office staff were polite and helpful. Easy and quick return. Shuttle was prompt for both journeys to and from the airport drivers were very good. Happy with the price and service.
Will definitely use Simba again.

The car we hired was just perfect for 2 people. It was cute, gutsy and so easy to drive. We had a wonderful time driving through the SW of WA.

A small vehicle with great economy which is good in the current situation. Customer service is good too.

Super easy pickup, no fuss. The car was clean and I enjoyed driving it. Drop off was also super easy with no fuss. The complimentary shuttle bus to the airport was great too.
Thanks to the team for making this such a smooth ride

Cheap prices

It was a smooth process, both collecting the car and dropping it off. The shuttle to and from the airport was essential.

Excellent experience, Friendly, great car, reliable. Highly recommend