Ben and Matt at Bristol Outlet are really amazing at what they do. Ben was really helpful in helping me select the best comfortable sofa and didnt hesitate to show me each and every sofa available out... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoHighwood Lane, Patchway, BS34 5TQ Bristol, GB
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Leia as opiniões dos outros
All the staff at Patchway were so helpful and lovely from start to finish. They listened to what I wanted, answered every question, and made everything easy. Brilliant service, thank you so much!
A empresa respondeu
Very impressed by Sofology, Bristol. Great customer experience received from Haydon. He knew his stuff. He showed us various sofas and answered all our questions. All the sales people were friendl... Ver mais
A empresa respondeu
We visit the Cribbs Causeway store 3 times before making our final decision on our sofa. Each time, the staff were super friendly and helpful - they were very knowledgable and it seemed like nothing... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de sofás
- Acessórios para móveis
- Loja de móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de estofos
Escrito pela empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informações de contacto
Highwood Lane, Patchway, BS34 5TQ, Bristol, Reino Unido
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Attentive service
Such friendly and personal service. Really enjoyed the care taken to explain everything with patience and clarity.
21 de setembro de 2025
Resposta da Sofology - Bristol
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Resposta da Sofology - Bristol
Thank you for choosing Sofology :-)
Happy with no sales pressure…
I knew the sofa I was interested in and was given a swatch that colour didn’t work in my room.
I went for same settee with different colour and ordered it I had no pressure from Mat in Bristol branch which I liked
5 weeks it will be delivered.
15 de setembro de 2025
Resposta da Sofology - Bristol
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa!
Happy shopper!
Hi, The staff on duty were very welcoming when we arrived. She explained how your system worked and let us browse without any pressure. She provided us with helpful information regarding what we could change and somehow appeared when needed! Without us feeling pressured
14 de setembro de 2025
Resposta da Sofology - Bristol
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Matt couldn’t have been more helpful
Matt couldn’t have been more helpful. He also explained everything clearly and wasn’t at all pushy. Thank you.
16 de setembro de 2025
Resposta da Sofology - Bristol
Thank you for awarding us 5 stars :-)
Hayden credit to your company
I live in Warwickshire and was visiting a friend in Bristol and visited your Bristol store.
From the minute I walked in Haydn was amazing he explained all options, prices etc. I have placed the order with the Bristol store today as a result of his great service he is a credit to your company!
Julie
14 de setembro de 2025
Resposta da Sofology - Bristol
Good afternoon, thank you for your review. We're pleased to hear that you are happy with the service provided by our teams in store. Have a great day 😊
Resposta da Sofology - Bristol
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
We were looked after from the moment we…
We were looked after from the moment we walked through the door. Given the advice we needed and then left alone to browse. Making the purchase was painless and quick.
13 de setembro de 2025
Resposta da Sofology - Bristol
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Very good customer service
8 de setembro de 2025
Resposta da Sofology - Bristol
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Resposta da Sofology - Bristol
Hi there, thank you for taking the time to leave a 5-star review!😊
Friendly knowledgeable member of staff
31 de agosto de 2025
Resposta da Sofology - Bristol
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Kayleigh was amazing!
Kayleigh was super patient and helpful and explained everything so well I was super confident and excited ordering my beautiful lumiere sofas
4 de setembro de 2025
Resposta da Sofology - Bristol
Great choice Mrs Church!
It seems like a great product
It seems like a great product
But the sales assistant Vanessa was very helpful
Very curtious ,just went the extra mile
She made the whole experience quite enjoyable
4 de setembro de 2025
Resposta da Sofology - Bristol
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Quick friendly service
Quick friendly service from Hayden.
I liked the range of chairs to choose from & the materials on offer.
24 de agosto de 2025
Resposta da Sofology - Bristol
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a quick and friendly experience with Hayden. It's great to know that you appreciated the range of chairs and materials we offer. Your feedback is incredibly valuable to us, and we're delighted that we could meet your expectations. If you have any more thoughts or need further assistance, please don't hesitate to reach out. We look forward to welcoming you back to Sofology Bristol in the future!
Recently ordered from Cribbs Causeway in Bristol
Victor at Cribbs Causeway in Bristol was very informative and professional. Felt like we were dealing with a high end sofa company. Order process very smooth.
24 de agosto de 2025
Resposta da Sofology - Bristol
Dear Mrs. Pursey,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Victor provided you with such an informative and professional experience at our Cribbs Causeway store.
Your satisfaction is our top priority, and your kind words are a great encouragement to our team. We truly appreciate your 5-star rating and look forward to welcoming you back to Sofology Bristol in the future.
Warm regards,
Amazing experience and customer…
Amazing experience and customer service!
We went into the sofology in Bristol to have a look for a new sofa.
Ask questions and got measurements and went home to think about and check it would fit. There so no pressure for making a sale and the team where amazing.
Went back the following day to purchase it and the whole process was done in under 20 minutes!
We got served by a short red head girl (forgot her name) and the service was fantastic!
25 de agosto de 2025
Resposta da Sofology - Bristol
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
The sales lady was knowledgeable
The sales lady was knowledgeable, pleasant and not pushy. The sale was completed efficiently and without fuss. I keenly wait for delivery, I'm sure I will enjoy the use this item of furniture in spite of the rather long wait ahead
20 de agosto de 2025
Resposta da Sofology - Bristol
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Helpful ,polite ,not pushy sales staff…
Helpful ,polite ,not pushy sales staff everything explained so pleased to do business with you .
9 de agosto de 2025
Resposta da Sofology - Bristol
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Resposta da Sofology - Bristol
Thank you so much for taking the time to share your wonderful feedback!
A fantastic assistant
A very knowledgeable and helpful assistant (Tai from Patchway Bristol). She demonstrated the sofa bed and showed us a choice of mattresses. When we needed dimensions she gave us full and comprehensive answers to our questions.
22 de agosto de 2025
Resposta da Sofology - Bristol
Thank you so much for taking the time to share your wonderful feedback with us.
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