Very pleased with the sales experience and advice. Pleased also with the standard of the furniture. We managed to find what we were looking for and were able to discuss colours etc. Really good Sales... Ver mais
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Localização
Alterar localizaçãoUnit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR Cambridge, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
In store service was first class. No pressure sales with great advice. Delivery lead time was long but clear comms with efficient service. Bluetooth on sofa is not great, difficult to get rid of lag w... Ver mais
A empresa respondeu
Excellent selections, very helpful staff, and the information provided was detailed and useful. I would recommend them to anyone s the first stop (and I have).
A empresa respondeu
As well as having fabulous sofas on display you have excellent sales team in the names of Gem and Ethan. I started off with Gem who was delightful and offered me coffee and understood my desire to wa... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de sofás
- também em
- Acessórios para móveis
- Loja de artigos domésticos
- Loja de estofos
- Loja de mobília para sala de estar
- Loja de móveis
Escrito pela empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informações de contacto
Unit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR, Cambridge, Reino Unido
4,7
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quest for a sofa my dog won’t destroy
The store assistant was very helpful. I was trying to find a pet friendly Tullulah sofa as we have a dog who has destroyed my last sofa with her claws. He spent time going through the materials and stress testing the sample to show how robust the material is. I have finally decided on which type to purchase, can’t wait to get it.
3 de janeiro de 2026
Opinião espontânea
Resposta da Sofology - Cambridge
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Not being pressured and given time to think…
Not being pressured given time to think about exactly what we wanted and needed for our sofa, due to having dogs.
3 de janeiro de 2026
Resposta da Sofology - Cambridge
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us.
Buying a new sofa
Buying my sofa was easy and straight forward. Delivery due in 8-10 weeks.
28 de dezembro de 2025
Resposta da Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Staff very helpful and easy to deal…
Staff very helpful and easy to deal with. Great selection.
31 de dezembro de 2025
Resposta da Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Good experience. Recommended
Good, well informed salesperson who helped us to make the right choice for our sofa purchase without putting on any pressure to buy
31 de dezembro de 2025
Resposta da Sofology - Cambridge
Hello, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great store experience
Great choice of products and the sales person (Khan) really listened to our requirements and was incredibly helpful without being pushy.
27 de dezembro de 2025
Resposta da Sofology - Cambridge
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Resposta da Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Easy and simple ordering!
The branch in a Cambridge had a very helpful man called Ethan, answered all
Our questions and made the purchase easy!
15 de novembro de 2025
Resposta da Sofology - Cambridge
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Resposta da Sofology - Cambridge
Hi there, thank you for the 5 star review!
The salesman knew his job well
The salesman knew his job well, my senior who has severe back problems due to an accident was made very comfortable, he was allowed to lie on the sofa and test how comfortable it will be for him. He and us who took him was treated with respect and dignity.
11 de dezembro de 2025
Resposta da Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review!😊
Ethan in Cambridge was fantastic
Ethan in Cambridge was fantastic. A very helpful, personable and professional young man.
14 de dezembro de 2025
Resposta da Sofology - Cambridge
Hi there, thank you for your review. Another great review for Ethan, we will make sure to pass this on! Have a nice day.
Excellent service
The staff member who helped us was knowledgeable, helpful and efficient. We were very pleased with the service and the quality of the sofa we purchased
9 de novembro de 2025
Resposta da Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review!😊
Well done Sofology
Great customer service and a nice buying experience, the sofa was really good quality and we are looking forward to sitting on it!
30 de novembro de 2025
Resposta da Sofology - Cambridge
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Very quick and efficient.
29 de novembro de 2025
Resposta da Sofology - Cambridge
Thanks for this fabulous review. We appreciate you sharing it with others!
Very quick and informed discussion
Very quick and informed discussion. Given plenty of time to think before purchase
14 de novembro de 2025
Resposta da Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Totally professional treatmentWe were attended by an excellent…
We were attended by an excellent assistant. Very informed and careful not to use a sales pitch. He helped us reach what we felt was the correct decision. Highly recommended.
16 de novembro de 2025
Resposta da Sofology - Cambridge
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
We ordered a 3 seater sofa
We ordered a 3 seater sofa, with powered recliner, and an additional seat with powered recliner, when thisxwas delivered it was only a standard extra seat, not powered. We have complained 3 times, with ABSOLUTELY NO REPLY, we are now contacting head office, trading standards and the companies directors. We will give them 7 days to fix this. Next will be legal through small claims and picketing the branch and asking new customers if they think this is good enough, before they go in store. All we wanted was our ordered delivered correctly, but they think ignoring me will work, THEY ARE WRONG BEWARE BE CAUTIOUS
4 de novembro de 2025
Opinião espontânea
Resposta da Sofology - Cambridge
Thank you for sharing your review. We're sorry to hear about your experience. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, if there is anything we can help with.
Very friendly and efficient staff
13 de novembro de 2025
Resposta da Sofology - Cambridge
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Exceptional service and staff
What a fantastic experience of choosing our furniture at Sofology, Cambridge. As we entered the store we received a very warm welcome with a if you need any assistance just ask and allowed to browse. We approached Ethan the store assistant after making our choice.
Ethan was very knowledgeable, polite and extremely helpful, no pressure sales, insisting the choice is ours. The whole process was so relaxed and comfortable and Ethan went though every detail in a totally understandable manner. We walked away very happy with our purchase and the excellent service and respect we received.
11 de novembro de 2025
Resposta da Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Helpful staff who gave us time
Helpful staff who gave us time to browse and then complete the purchase of two settees. Happy to recommend and use again.
5 de novembro de 2025
Resposta da Sofology - Cambridge
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
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