Everyone hates the thought of going sofa shopping. The staff following you around, they keep talking to you despite your telling them your just browsing. Well it was a totally different experience at... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 4, Cannock Gateway Retail Park, Eastern Way, WS11 8XR Cannock, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Lisa was very helpful and knowledgeable about the sofas and helped us to find the right one for us, colour and size wise. She was very friendly and gave us lots of advice about how to keep our new... Ver mais
A empresa respondeu
We visited the sofology store in Cannock. Jess served us , after explaining to her what we were looking for she gave us a tour of the shop showing all their sofas meeting our requirements, she was ver... Ver mais
A empresa respondeu
Good choice of goods & after finding the sofa we wanted the best thing was the person we spoke too, Jess was professional & clear in everything that was needed. All questions were answered with auth... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de sofás
- também em
- Acessórios para móveis
- Loja de artigos domésticos
- Loja de estofos
- Loja de mobília para sala de estar
- Loja de móveis
Escrito pela empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informações de contacto
Unit 4, Cannock Gateway Retail Park, Eastern Way, WS11 8XR, Cannock, Reino Unido
4,8
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good experience
Lisa who served us was very attentive and put in a lot of time to talk us through everything and be as helpful as she possibly could be.
22 de maio de 2026
Resposta da Sofology - Cannock
Thank you for this great review Mr Goodhead
Excellent service from start to finish
Excellent service from start to finish. Think the ladies name who served us was Liz.
22 de maio de 2026
Resposta da Sofology - Cannock
Thanks Jo
Very good service everything explained…
Very good service everything explained to us very.helpfull
17 de maio de 2026
Resposta da Sofology - Cannock
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Untruthful and shocking service…good luck if you buy off them.
Untruthful and shocking service attached with promises and broken communication and delivery service carried out by poor personality
9 de abril de 2026
Opinião espontânea
Resposta da Sofology - Cannock
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Awful sofa and poor customer service
spent £2000 on a 2 and 3 seater sofa. Arrived Jan 2026. 3 months in and the 3 seater is not as comfortable as the 2. It feels like we are going to slip off. Engineer came and stated there was nothing wrong with it and it was just settling in. I would not have brought it if i had known it would deteriorate in such a short time. Customer services were useless and offered nothing other than for us to pay for an independent report. DO NOT BUY UNLESS YOU WANT TO PURCHASE 4 SOFAS A YEAR!!!!!
25 de maio de 2026
Opinião espontânea
Resposta da Sofology - Cannock
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Very helpful staff and knowledgeable on…
Very helpful staff and knowledgeable on the product
18 de maio de 2026
Resposta da Sofology - Cannock
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great service provided and the sales…
Great service provided and the sales consultant was friendly and knowledgable. We are looking forward to receiving our sofa.
17 de maio de 2026
Resposta da Sofology - Cannock
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent
Kimberley who helped us was extremely knowledgeable and make the experience easy! Thank you!
14 de maio de 2026
Resposta da Sofology - Cannock
Hi there, thank you for your review. Another great review for Kimberley, we will make sure to pass this on! Have a nice day.
Staff knowledgeable and helpful
Staff knowledgeable and helpful
Choices explained well
9 de maio de 2026
Resposta da Sofology - Cannock
Thanks for this fabulous review. We appreciate you sharing it with others!
Resposta da Sofology - Cannock
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Lots of choice and good customer…
Lots of choice and good customer service from Lisa.
3 de maio de 2026
Resposta da Sofology - Cannock
Thank you Maria!
Linda was so good she was very…
Linda was so good she was very knowledgeable and helpful. I’m slightly deaf and she was very patient and thorough with what I was after. We already saw the sofa online and loved the style and look
27 de abril de 2026
Resposta da Sofology - Cannock
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
DO NOT BUY IN STORE
DO NOT BUY IN STORE
If you buy in store they will tell you that you have a 14 day cooling off period, this is a lie. You cannot cancel any orders past 48 hours even if they tell you otherwise. We are moving house and needed to cancel after 13 days as the new sofa will not fit and we are now trapped with it. Do not listen to the lying salespeople.
9 de abril de 2026
Opinião espontânea
Resposta da Sofology - Cannock
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Resposta da Sofology - Cannock
Hi there, thank you for your review. Another great review for Linda, we will make sure to pass this on! Have a nice day.
The lady who helped us was so…
The lady who helped us was so knowledgeable, and helpful, and patient...I was happy to order with her.
11 de abril de 2026
Resposta da Sofology - Cannock
Hi there, thank you for taking the time to leave a 4-star review. It's great to hear feedback like this!
Resposta da Sofology - Cannock
Hi there, thank you for taking the time to leave a 5-star review!😊
Helpful and informative
Great customer service in store by member of staff , was very informative and helpful
12 de abril de 2026
Resposta da Sofology - Cannock
Thanks for this fabulous review. We appreciate you sharing it with others!
Sofology Cannock
We visited the sofology store in Cannock. Jess served us , after explaining to her what we were looking for she gave us a tour of the shop showing all their sofas meeting our requirements, she was very knowledgeable about each one and the suitability of the fabrics. She then let us take a sample home to check the colour in our lounge. We returned a few days later to make the purchase. We cannot thank her enough for the time she spent with us, she definitely made our decision easier .
12 de abril de 2026
Resposta da Sofology - Cannock
Hi there, thank you for your review. Another great review for Jess, we will make sure to pass this on! Have a nice day.
Something for everyone
There was something to suit everyone with the ability to tailor to your exact requirements.
Sales person Linda was awesome. She knew her product and sprinkled in some life advice as well.
11 de abril de 2026
Resposta da Sofology - Cannock
Thanks Sam, we are so pleased to hear that Linda was helpful in more ways than one. Take care.
Resposta da Sofology - Cannock
Thank you for sharing Tracy.
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