Good customer service and found what I was looking for. Encouraged to wonder around at my own pace and try different sofas. Ended up buying the first I seen. Salesman was friendly and explained everyt... Ver mais
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Localização
Alterar localizaçãoUnit 4a, Kingsway West Retail Park, DD3 8RX Dundee, GB
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Leia as opiniões dos outros
Great place to shop . Staff member introduced himself asked if he could help with anything explained back to look at sofa . Let us get on no pressure sales . When decided to go ahead with order asked... Ver mais
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We ordered online and it was seamless!! We explored the range online, looking at what we liked the look of and visited the store to try out the ones we liked and see the different materials and flex o... Ver mais
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I had a great experience at Sofology Dundee, thanks to Zee. He was friendly, professional, and made the whole process feel relaxed and easy. I really appreciated that he wasn’t pushy at all—he gave us... Ver mais
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Informações sobre a empresa
- Loja de sofás
- Acessórios para móveis
- Loja de móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de estofos
Escrito pela empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informações de contacto
Unit 4a, Kingsway West Retail Park, DD3 8RX, Dundee, Reino Unido
4,9
Excelente
2 mil opiniões
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Sofology - Dundee
Hi Orla, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great service
Derek welcomed us in the Dundee store, not pushy, full of knowledge, helped where required. Great banter
6 de dezembro de 2025
Resposta da Sofology - Dundee
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology😊
Changing my 5 star review
Changing my 5 star review, which I was asked to leave. On receiving the order confirmation I realised two sofas had been ordered in the wrong fabric, different to the fabric for the chair. Did as advised and contacted Sofology within 48 hours. Told I would be contacted in 72 hours. Contacted the store who told me I was too late and would be charged for any “change”. The store assistant entered all the fabric details on a tablet so not sure what I “changed”. Tried again with Customer Services who repeated that I would be contacted in 72 hours. Waited 72 hours. Heard nothing. Called again to be told I would hear from the Admin Team by close of business on the third day. Pointed out this is not the same as 72 hours and we’re now up to 80.5 hours! Still waiting to “change” the fabric ordered. Very disappointed with this service and we haven’t even got past the order stage yet!
4 de dezembro de 2025
Opinião espontânea
Resposta da Sofology - Dundee
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Great
Always great service in sofology cool shop loving all the styles something for everyone 🤩
30 de novembro de 2025
Resposta da Sofology - Dundee
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Very helpful and pleasant staff.
30 de novembro de 2025
Resposta da Sofology - Dundee
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Helpful staff
30 de novembro de 2025
Resposta da Sofology - Dundee
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Fantastic customer service
Absolutely great service and products to choose from. Good quality and many options available to suit my particular taste and needs. I would recommend to everyone. Very friendly approach and good advice offered.
29 de novembro de 2025
Resposta da Sofology - Dundee
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Purchase
Customer Service was excellent - Derek was very informative, knowledgable and patient helping us to make the best choice - Thank you
29 de novembro de 2025
Resposta da Sofology - Dundee
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Derek. Have a great day 😊
Resposta da Sofology - Dundee
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Welcoming and helpful
Had an absolutely amazing experience, derek was absolutely super start to finish. Me and my partner had fallen in love with a sofa but couldn’t decide on what colour we wanted and derek talked us through and recommend colours that would fit with our day to day life along with our vision. He talked us through many different options and made us feel comfortable and was happy to answer any questions we had. The staff were so polite and the place was super clean. We left with our dream sofa and a smile on our face.
24 de novembro de 2025
Resposta da Sofology - Dundee
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Derek. Thank you for taking the time to leave a review 😊
Fantastic dreck was outstanding if your…
Fantastic dreck was outstanding if your going to the dunnde store I would highly recommend recommending ask for Derck
25 de novembro de 2025
Resposta da Sofology - Dundee
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
New sofa
Looking forward to getting our new sofa. Thank you for your assistance Derek. Great work.
25 de novembro de 2025
Resposta da Sofology - Dundee
Hi there, thank you for your review. Another great review for Derek, we will make sure to pass this on! Have a nice day.
Customer care fabulous and not pushy
Customer care fabulous and not pushy. Assisted us patiently and helped us find our ideal sofa.
24 de novembro de 2025
Resposta da Sofology - Dundee
Thank you for sharing your feedback! We're delighted to hear about your positive experience with our customer care team at Sofology Dundee. Our goal is to provide helpful service, and we're glad we could assist you in finding your ideal sofa.
Your kind words and perfect rating mean a lot to us. We look forward to welcoming you back to our store. If you need anything else, please reach out.
Was really easy Cameron explained…
Was really easy Cameron explained everything from start to finish very happy customers 🙏
23 de novembro de 2025
Resposta da Sofology - Dundee
Thank you for your wonderful review! We're delighted that Cameron assisted you effectively and made your experience enjoyable. Your satisfaction is our priority, and we're glad you're happy with our service. If you have any questions or need assistance in the future, please reach out. We look forward to welcoming you back to Sofology Dundee!
Derek was very helpful and friendly to…
Derek was very helpful and friendly to us in finding our best sofa.
23 de novembro de 2025
Resposta da Sofology - Dundee
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly. We hope you found the perfect sofa! Have a great day 😊
Great customer service.
16 de novembro de 2025
Resposta da Sofology - Dundee
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Good service
Derek was very helpful and gave us all the information needed for us to make the purchase of the chair. The care package is good and the delivery charge is very good value for money.
18 de novembro de 2025
Resposta da Sofology - Dundee
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Great service by the Team
Great service by the Team. Allowed us time to browse the products prior to offering support and guidance with our choice. Talked us through all the sofa options and took time to show us the available colours and features in the store.
Easy to pay in the store or via interest free credit. Hopefully the delivery will be as stress free.
19 de novembro de 2025
Resposta da Sofology - Dundee
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Excellent customer service
The customer service rendered by the staff member Karen at the Dundee branch was exceptional.
From telling us all about the sofa we chose, to sales and delivery information, very detailed I would say.
16 de novembro de 2025
Resposta da Sofology - Dundee
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Resposta da Sofology - Dundee
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
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