Sofology - Hove Opiniões 2077

TrustScore: 5 em 5

4,8

Unit 4b Goldstone Retail Park, Newton Road, BN3 7PN Hove, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We were shown a corner unit that fitted our purpose perfectly. Drew was incredibly helpful &thoughtful & had the knowledge when questions were asked.

A empresa respondeu

Classificada 5 em 5 estrelas

We were looking for a 2 seater and a 3 seater sofa with electric recliners. We were greeted by a lovely lady assistant called Polly, soon after we started browsing and she was SO helpful. Nothing was... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Sofology had numerous sofas in more fabric and colour choices than elsewhere. The showrooms were welcoming. The staff weren’t pushy at all and gave time and space for browsing. After a short while we... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We visited the showroom twice and found the incredibly helpful with advice and also gave us space to wander around with no pressure to really take in our options. Special mention to Karl who was a gre... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de sofás
  2. Acessórios para móveis
  3. Loja de móveis
  4. Loja de artigos domésticos
  5. Loja de mobília para sala de estar
  6. Loja de estofos

Escrito pela empresa

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Informações de contacto

  • Unit 4b Goldstone Retail Park, Newton Road, BN3 7PN, Hove, Reino Unido

4,8

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The salesman was very helpful without…

The salesman was very helpful without being pushy

25 de setembro de 2025
logótipo da Sofology - Hove

Resposta da Sofology - Hove

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Classificada 5 em 5 estrelas

It's really easy process

Great experience, easy process from entering the store and throughout. Wish I had experience like that in every shop.

20 de setembro de 2025
logótipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Classificada 5 em 5 estrelas

Lovely helpful lady .

Lovely helpful lady .

23 de setembro de 2025
logótipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Classificada 5 em 5 estrelas

A great response from the staff

A very helpful assistant called James who was both very pleasant and informative, and made the difference compared with other similar stores we have visited for guidance on buying our new sofa. To that extent we returned the next day to complete the purchase.

17 de setembro de 2025
logótipo da Sofology - Hove

Resposta da Sofology - Hove

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Classificada 5 em 5 estrelas

Happy Poppy

Your assistant Poppy was helpful and very knowledgable about your products. We would recommend her and your company .

21 de setembro de 2025
logótipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Classificada 5 em 5 estrelas

Vanessa was very helpful…

Vanessa was very helpful and was happy to answer any questions we had.
The order and payment were put through seamlessly.

15 de setembro de 2025
logótipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Classificada 5 em 5 estrelas

We got exactly what we needed for our new flat

We were looking for a new sofa, and this was the choice we went with because we wanted something comfortable, modern and with great design.
Thanks to the team at Hove, and to Carl for helping us choose.

31 de agosto de 2025
logótipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Classificada 5 em 5 estrelas

Amazing experience buying our Lumiere…

Amazing experience buying our Lumiere recliner corner sofa. James is so knowledgeable and patient, providing valuable advice and support throughout. Never felt like we were being rushed or pressured into making a decision, and was such a great sales experience. James is a real credit to the company!

14 de setembro de 2025
logótipo da Sofology - Hove

Resposta da Sofology - Hove

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over to James for you, have a great day.

Classificada 5 em 5 estrelas

Attentive

Attentive, knowledgable, helpful staff.

14 de setembro de 2025
logótipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Classificada 5 em 5 estrelas

Excellent service from Drew

We visited Sofology a few times and received excellent service from Drew. He was extremely helpful and took the time to understand our needs completely. We knew we wanted a corner reclining sofa, and he guided us through the options to help us narrow it down. Each time we returned, Drew was consistently welcoming, knowledgeable, and supportive. His approach made the whole process much easier, and we really appreciated his help.

14 de setembro de 2025
logótipo da Sofology - Hove

Resposta da Sofology - Hove

Good afternoon, thank you for your review. We're pleased to hear that you are happy with the service provided by our teams in store. Have a great day 😊

Classificada 5 em 5 estrelas

James was amazingly helpful and…

James was amazingly helpful and knowledgeable about the products. He was super patient and really friendly. We visited the store on 2 occasions before we bought our sofa's, he remembered our names! James made it a really positive and fun experience, and have recommended him and Sofology to friends. Thank you James, you're a star 🌟

12 de setembro de 2025
logótipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Classificada 1 em 5 estrelas

The promised two week delivery took THREE MONTHS and the armchair was delivered damaged.

I bought an arm chair which I wanted to take home that day. They insisted they would deliver it two weeks later.
They kept delaying delivery and lost it. THREE MONTHS LATER it was delivered damaged. I had tried to get it sooner but it seems by malice they just delayed it further and further. If this is the delay for a ready to deliver arm chair then I hate to think what happens to sofas and three piece suits that are made to order. See other reviews where people wait months and get messed around. Sofology are not worth the risk.
Before Sofology put a standard generic response please can they write what they are going to do to avoid this happening again?

7 de julho de 2025
logótipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, we are disappointed to hear that you might not have had the best experience. I can see that you have since spoken with the Customer Care Team and this has since been resolved. Sorry for any inconvenience this caused, and if you do need any further assistance please don't hesitate to reach out.

Classificada 5 em 5 estrelas

Amazing catering staff!

Amazing catering staff!
Very helpful.

11 de setembro de 2025
logótipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Classificada 5 em 5 estrelas

Rich was amazing

Rich! Rich made our experience great. He was so helpful, knowledgeable and made making such a big purchase easy and enjoyable.

6 de setembro de 2025
logótipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Classificada 5 em 5 estrelas

Great customer service by James

James in store was a wonderful help to us. He was polite, clear in making sure we understood everything and very professional. He took the time to help us both times we visited the store. The first time in looking at different sofas and the second time in making our purchase.

7 de setembro de 2025
logótipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Classificada 5 em 5 estrelas

Great selection of sofas

Great selection of sofas which is exactly what we were looking for
Sales man Rich at the hove store was really helpful and showed us features and options we didn’t know about
Made us a coffee and we hade time to choose our perfect sofa no pushy sales just great advice

6 de setembro de 2025
logótipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Classificada 5 em 5 estrelas

Excellent

Great shop the lady that served us sorted out our sofa so quickly

6 de setembro de 2025
logótipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Classificada 5 em 5 estrelas

We were greeted with respect and were…

We were greeted with respect and were listened to, we knew what we were looking for and the sales man went straight to it without trying to sway us.

5 de setembro de 2025
logótipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

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