So far the tooth powder is tolerated by by 15 yo terrier mix. I do wish that the packaging was more ecological. I have ordered items for myself from other companies that come in glass jars, packed in... Ver mais
Localização
Alterar localizaçãoONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Trying to extend my auto delivery. With the loss of one dog, I have too much stock and your system doesn’t allow for stopping delivery without cancellation. Quite aggravating because I just want to ca... Ver mais
For some reason the delivery guy leaves the package on the sidewalk several feet from the gated porch now, instead of putting it on the porch inside the gate like he used to. Anyone could just walk b... Ver mais
A empresa respondeu
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Escrito pela empresa
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Informações de contacto
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, Estados Unidos da América
4,0
Bom
437 opiniões
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MY DOG LOVES IT AND ITS WORKED WONDERS…
MY DOG LOVES IT AND ITS WORKED WONDERS ON HER TEETH AND BREATH
22 de abril de 2026
Resposta da PetLab Co. - US
Hi Stacie,
We are so happy to hear you are seeing the benefits! Thank you so much for sharing your experience with us.
Regards,
PetLabCo.®
Good as always.
29 de abril de 2026
Resposta da PetLab Co. - US
Hi Chris!
Thank you so much for your kind feedback. We are honored to be a part of your dog's wellness routine.
Regards,
PetLabCo.®
Always on schedule!
22 de abril de 2026
Resposta da PetLab Co. - US
Hi Lourdes!
Thank you so much for sharing your experience. We are happy to hear your products always arrive on schedule. We understand how important that is when it comes to your pet's supplements. We appreciate you being a part of our community.
Regards,
PetLabCo.®
Delivery is always on time
Delivery is always on time. This product has definitely helped our dog with his bad breath!
22 de abril de 2026
Resposta da PetLab Co. - US
Hi Lynn,
We are so happy to hear you are seeing the benefits for your dog and your packages arrive on time! Thank you for allowing us to be a part of his wellness journey.
Regards,
PetLabCo.®
Resposta da PetLab Co. - US
Hello Ricky,
We are so glad to hear that our product works great for your dogs! Thank you for letting us know about your positive experience.
Best Regards,
PetLabCo.
Always on time!
28 de abril de 2026
Resposta da PetLab Co. - US
Hello Sue,
Thank you for your feedback! We’re so glad to hear that your orders have always arrived on time. We truly appreciate your support and look forward to continuing to provide you with reliable service.
Best Regards,
PetLabCo.
They will stand behind you and partner with you in your pet's health and well being
EXCEPTIONAL CUSTOME SERVICE
I would like to comment about the exceptional customer service I received from PetLab, and specifically Christina and Coatzin. My package arrived as promised but there was no scoop included. I didn't want to return or refund the product so I reached out by phone to see if I could get the proper dosage for my 10lb Yorkie mix. My call was promptly picked up and the dosage was given. I was very happy, but it didn't stop there. They asked about the Lot number so they could inspect their inventory and prevent any future occurrences with shipments. We exchanged information and I sent them pictures of the packaging and Lot number. Then to my surprise they offered a refund for my trouble and I received a confirmation within an hour. This company is a class act. This high level of commitment to customer satisfaction is a rare thing today. Thank you PetLab.
26 de abril de 2026
Resposta da PetLab Co. - US
Hello Cathy,
We appreciate you sharing your experience. It's great to know that you received prompt assistance and dosage information. We are happy that the team addressed the missing scoop issue and took steps to prevent future occurrences. Thank you for your positive feedback.
Best Regards,
PetLabCo.
Your clinicians were extremely nice and…
Your clinicians were extremely nice and professional.
22 de abril de 2026
Resposta da PetLab Co. - US
Hello Angel,
We are happy to hear that you found our clinicians to be both nice and professional. Thank you for your positive feedback!
Best Regards,
PetLabCo.
Not much to tell
Not much to tell. We get our order delivered to our doorstep each month. It has never failed to come on time.
17 de abril de 2026
Resposta da PetLab Co. - US
Hi Janice,
We are so happy to hear your deliveries have arrived on time each month. Thank you so much taking the time to share your experience with us. We appreciate you being a member of our community.
Regards,
PetLabCo.®
Dog is human has helped my Labrador so…
Dog is human has helped my Labrador so much!! She went from being itchy, losing hair, having hot spots, and having red bumps all over her underbelly to being a normal dog. Personally my dog does not have issues when we're not in California but for whatever reason in California her allergies are so bad that it is heartbreaking dog is human has changed that for me and I will continue to purchase it while living in California so she does not have allergies.
27 de abril de 2026
Opinião espontânea
Resposta da PetLab Co. - US
Hi Misti,
We appreciate you taking the time to share your feedback. Just to clarify, we are PetLabCo.® and do not have any affiliations with Dog is Human. Feel free to check out our supplements here: https://thepetlabco.com/
Regards,
PetLabCo.®
I edited my Subscription to make the…
I edited my Subscription to make the deliveries further apart, and I immediately received another order. Too much product, and I do not know how to control this.
26 de abril de 2026
Resposta da PetLab Co. - US
Hi Kennetha,
Thank you so much for sharing your experience. We are so sorry for any frustration this has caused. Someone from our Customer Experience team will follow up with you shortly to provide support.
Regards,
PetLabCo.®
My first interaction with your company…
My first interaction with your company was through your product advertisement. My two boys have the symptoms explained in your advertisements, so I decided to try it and placed my order. I ordered the specials that was advertise of the 90-day subscription. But I had questions about my billing, and that's when I was connected to Chuck, a human, not AI. We chatted about my billing and the products, which were amazing in clarifying my billing and correcting the next billing cycle, which I highly appreciated! My experience with Chuck was also very amazing, only because you hardly get such excellent customer service nowadays (anymore). He explained every situation very well and assured me that my subscription would be billed correctly. Please acknowledge Chuck for his excellent customer service, and you can let him know it was the 26yr Veteran retired Master Chief of the Navy who was pleased with his professionalism and excellent customer service, and I only hope that I get to chat with him again should I need his help again! Now, let's see if my pets will benefit from your product! THANK YOU!
27 de abril de 2026
Resposta da PetLab Co. - US
Hi Armando,
We appreciate you sharing your experience. It's great to hear that the advertisement resonated with you and that you found the subscription option appealing. We're also happy that your billing questions were resolved efficiently. We'll certainly pass along your kind words to Chuck you interacted with and hope your pets benefit from our product!
Kind regards,
PetLabCo.®
Resposta da PetLab Co. - US
Hi Shirley,
Thank you for your 5-star review! We're happy to know we're convenient for your needs.
Kind regards,
PetLabCo.®
Nicely place by front door and…
Nicely place by front door and pictures of my address and where the package is located nice job thanks
26 de abril de 2026
Resposta da PetLab Co. - US
Hi George,
That is so wonderful to hear! We are thrilled you have had a positive experience with your delivery. Thank you so much for sharing.
Warm regards,
PetLabCo.
Package was delivered in a timely…
Package was delivered in a timely manner. And delivery person took multiple pictures to verify. However the package was left out on the sidewalk when a covered foyer for front door was 2 ft away. We live in an area that is known for rain, luckily it didn’t rain that day.
26 de abril de 2026
Resposta da PetLab Co. - US
Hi Stephanie,
Thank you so much for sharing your experience with us. We are sorry to hear your package was left out on the sidewalk and are so glad there was no rain that day. We will be sure your feedback is passed to the appropriate team.
Regards,
PetLabCo.
I’ve been trying to cancel but they…
I’ve been trying to cancel but they don’t seem to understand the word NO.
18 de abril de 2026
Resposta da PetLab Co. - US
Hi Melinda, we're sorry to hear about your experience. Upon checking, we were unable to locate any messages from you. We're so sorry your messages did not reach us as intended. We’re here to help and have sent you an email to assist further. You can also reach us by phone or email anytime. We look forward to connecting with you!
Best regards,
PetLabCo.®
It was delivered
It was delivered. This wonderful product helps my dogs skin issues and seems to give her so much more energy.
25 de abril de 2026
Resposta da PetLab Co. - US
Hi Michelle, thanks so much for leaving this feedback, we're glad to hear your pup is enjoying the products! We'd love to hear more updates about how she's doing! We're always happy to help so please don't hesitate to reach out!
Best regards,
PetLabCo.®
I have seen absolutely no change in…
I have seen absolutely no change in anything paw licking and scratching still . I bought the product off eBay and got it three weeks late ( no fault of petlab co) the lady that sold it to me said she was an authorized dealer. Do you want her name?
17 de março de 2026
Opinião espontânea
Resposta da PetLab Co. - US
Hi Austin,
Thank you for sharing your feedback. We are sorry to hear you have not seen the results you were hoping for with your dog. While some pets may respond sooner, supplements often take up to three months of consistent daily use to show full benefits.
Also, eBay is not one of our authorized retailers, so we cannot guarantee the quality or authenticity of products purchased there. For best results, we recommend purchasing directly from us or from one of our trusted vendors.
A member of our team will be in touch with you shortly to provide additional support.
Regards,
PetLabCo.®
the bag was wet inside and one of the…
the bag was wet inside and one of the dental powder containers had broken open. It was completely unusable
25 de abril de 2026
Resposta da PetLab Co. - US
Hi Dirk,
We are so sorry you have had this experience. We'd love the opportunity to look into this for you. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Resposta da PetLab Co. - US
Hello Ellen,
We're happy to hear that your delivery arrived as scheduled. Thank you for letting us know about your experience.
Best Regards,
PetLabCo.
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