After 3 weeks plus , i still did not receive my sandals that i bought for my honeymoon trip ! And i am being bombarded by emails of how good they are ! When i sent multiple emails to see if there is... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Jeg vil rose jeres kundeservice, efter jeg oplevede en defekt i læderet på en sko jeg næsten lige havde købt inde hos jer. Efter at have snakket lidt med jeres kundeservice, kunne i godt se problemet,... Ver mais
A empresa respondeu
Got a shoes with a small defect, wrote an email on Sunday, Monday morning I got a response mail saying that I will can be fully refunded or receive a new pair. What a company does that? No one. The wh... Ver mais
A empresa respondeu
Ordered lowkee loafers in burgundy size 41 and received loafers in black size 41. Had to pay almost $130 usd of duties to be imported Package arrived today, 1 week after promised delivery date... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
VINNY's merges timeless style with culture. Our dedication lies in curating an ambiance that effortlessly combines sophistication with the aspirational ambition of youth. VINNY's represents a modern expression that resonates with those who crave discerning authenticity and style that goes beyond the norm.
Informações de contacto
Store Strandstraede 20, 3rd. floor, 1255, Copenhagen, Dinamarca
- talkto@vinnysthebrand.com
- vinnysthevibe.com
3,7
Aceitável
91 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good Product Bad Admin
The product is good but I had a lot of admin issues: wrong shoes delivered, I waited more than 1 month to get another one. Hence, in overall I put this notation (that is not too bad) also because they helped resolve the issue and the team was trying their best to help.
31 de março de 2025
Wonderful shoes wonderful brand
6 de dezembro de 2024
Opinião espontânea
Resposta da VINNY's
And a wonderful review. We appreciate you, Jimmy!
Resposta da VINNY's
We appreciate you, Tawfiq!
Resposta da VINNY's
We appreciate you, Jan!
I received an item I did not order
I received an item I did not order, so I sent an email, twice, but until now there is no reaction except an automatic reply.
27 de março de 2025
Resposta da VINNY's
Dear Ella,
Our apologies for the delay in getting back to you. We receive a lot of requests at the moment, due to a high order volume, and are running as fast as we can to reply to all.
We have replied now to your email and are getting the right pair shipped to you today, and it should be with you shortly.
Lastly, we apologize that you received the wrong pair. It looks to be a packing error, which unfortunately happens sometimes.
All the best!
I got a wrong order and now have no…
I got a wrong order and now have no chance in getting the order I wanted in the beginning because my size doesn’t exist anymore. I would have bought the product with the right order but now I’m not going to make a new purchase. If you don’t want to loose customers like this, you should figure out how to make this process better.
27 de março de 2025
Resposta da VINNY's
Dear Stefanie,
We apologize for the inconvenience and fully understand your frustration. We would feel the same if we did not get what we ordered. Unfortunately, sometimes, as humans we make mistakes, and this was one of them. We do all that we can to minimize, but sometimes, they slip through.
To add insult to injury, were out of stock, which you also mentioned yourself. And that is very unfortunate.
We take your feedback in and will do all that we can to optimize this process, but this will not eliminate the fact, that we as humans make mistakes sometimes.
All the best to you!
Yes go ahead and buy'em!
Just buy em, you aint getting a better pair of shoes.
Amazing style and insane comfort 🎉
19 de março de 2025
Resposta da VINNY's
What Mikkel said!
Much love and appreciation your way, Mikkel <3
Clarity and layout of the Vinny's…
Clarity and layout of the Vinny's website and how amazingly fast the items were delivered to me in London. Simply awesome.
25 de fevereiro de 2025
Fab shoes and excellent service
Fab shoes and excellent service!
I ordered these shoes for my husband, and he loves them - I agree they are very nice and superb quality. Ordering was easy, great comms keeping me up to date and they arrived within a few days. Would definitely buy from Vinnys again.
3 de março de 2025
EVERYTHING RIGHT...
Got my sandals right on the ETA date. Beautiful packing, great looking product, fit perfect. Better than expected as they were coming overseas.
Was worried that there might be delays, but none. Worried the product might now fit, but was right on size. Everything good, no negatives.
28 de fevereiro de 2025
Offer a discount on first order when…
Offer a discount on first order when subscribing. Never got sent email with a code and didn’t get added at checkout.
25 de fevereiro de 2025
Resposta da VINNY's
Hi Jordan,
We're sorry to hear that the email never got to you. Have you checked your spam folder? Sometimes, they do end up there. We can see in our e-mail system that the e-mail was sent to you on February 19th. The subject line is: Thank you for signing up!
That being said, you are more than welcome to reach out to our customer service team, who would have been able to add the code to your order. That way, we could have applied it before checkout and avoided the experience of not getting the code added at checkout.
With all this being said, we will go ahead and refund you the 10%, as we can see that you have subscribed to our newsletter.
We hop to see you back, and that you see this as a positive outcome in the end.
Thank you!
Truly disappointed with the quality.
6 de fevereiro de 2025
Resposta da VINNY's
Hi Loan,
We're sorry for the disappointment you're having with the quality of our shoes. Could we just get you to send us an e-mail to talkto@vinnysthebrand.com and elaborate on this? We would really love to hear what has caused this disappointment in order to improve.
Thanks a lot!
Lækker service
5 de fevereiro de 2025
Resposta da VINNY's
Hej Jannie,
Tusinde tak for din feedback, den sætter vi pris på!
Vinny’s equals quality
The timeframe for the complete transaction was excellent. The shoe was well made and great looking.
27 de janeiro de 2025
Resposta da VINNY's
Hi Wayne,
We really appreciate your feedback. Thanks a lot for taking your time!
Resposta da VINNY's
Lars, vores ven - tak!
The shoes are amazing!
The shoes are amazing! Super fast shipping. I want more pairs now!
27 de dezembro de 2024
Resposta da VINNY's
Jason, we appreciate you!
Godt produkt, middelmådig service
Jeg bestilte et par loafers, og fik dem leveret hurtigt og uden problemer. Størrelsen var desværre for stor. Jeg kontakter Vinny's for at spørge, om jeg kan komme forbi og ombytte. Jeg kan komme forbi ugen efter, men kun for at aflevere skoene, jeg kan ikke få et par nye med. Jeg tilbød også at jeg kunne hente/ombytte i Storkøbenhavn, det var ikke aktuelt for Vinny's. Det er som sådan fair nok.
Jeg synes bare servicen er lidt sløj, jeg ender med at betale 3x fragt for et par sko til 2400,- DKK, plus jeg skal vente på at de modtager skoene jeg har sendt retur, så skal jeg yderligere vente på at modtage pengene retur, før jeg så kan bestille det nye par.
Men altså, fede sko.
2 de dezembro de 2024
Resposta da VINNY's
Hej Mads,
Vi er kede af den oplevelse du har med vores service. Vi arbejder altid på at blive bedre, så vi tager din feedback til os og kigger allerede nu på nogle løsninger, som kan gøre ombytning/returnering endnu mere gnidningsfri.
Vi beklager besværet og ønsker dig et rigtig godt nytår!
Resposta da VINNY's
Hi Mark,
We really appreciate your feedback.
Happy New Year!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.