Excellent service and quick payment for my Samsung A71. Easily the best price compared to all its rivals. Easy to print label and excellent communication via email from Wingpay. Highly recommend. Tha... Ver mais
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Leia as opiniões dos outros
I sold my iPhone 12 Pro through this app last week, and I must say, the experience exceeded all my expectations. From the very beginning, the user interface was intuitive and user-friendly, making... Ver mais
A empresa respondeu
I have sent them a device and they came back saying that the value will be decreased as the phone is locked to EE and I asked for the IMEI and I would have it unlocked immediately. I am awaiting a r... Ver mais
A empresa respondeu
Wow what more can I say about wing pay! Have used other companies who were good!! Wingpay are on a different level,paid more money & so so prompt payment! Will definitely only use wingpay again!
A empresa respondeu
Informações sobre a empresa
- Serviços financeiros não bancários
- Serviço de reciclagem e desbloqueio de telemóveis
- Comprador de jóias
Escrito pela empresa
wingpay is the new generation of the circular economy, making a positive impact on the world and your wallet. We’re making payment a positive experience.
Informações de contacto
69 Wilson Street, EC2A 2BB, London, Reino Unido
- support@wingpay.app
- wingpay.app
3,7
Aceitável
102 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
No hassle, 5*, thank you!
Was as easy as downloading the app where I then sold my phone in minutes. They received it and let me know straight away, I knew it had a bit of damage due to wear and tear. I got paid what I was expecting so I’m very happy. Would definitely recommend and will be using them again.
3 de abril de 2024
Opinião espontânea
Resposta da Wingpay
Hi Mikel, just wanted to drop a quick note to say thanks a bunch for leaving such an awesome review!
Your kind words mean the world to us, and we're thrilled to hear you had a great experience. Thanks again for being part of wingpay’s journey towards making our world a more sustainable place 💸
Great
Great! Stuck to their word and paid me what they offered, unlike Uber link who offered me £100 less once I’d sent it in! Paid quickly and kept me updated. I would recommend them and use them again for sure.
10 de abril de 2024
Opinião espontânea
Resposta da Wingpay
Hi Nelly, just wanted to drop a quick note to say thanks a bunch for leaving such an awesome review!
Your kind words mean the world to us, and we're thrilled to hear you had a great experience. Thanks again for being part of wingpay’s journey towards making our world a more sustainable place 💸
Definitely recommend great service and…
Definitely recommend great service and payed me what I wonted straight away
8 de abril de 2024
Opinião espontânea
Resposta da Wingpay
Hi SGJ, just wanted to drop a quick note to say thanks a bunch for leaving such an awesome review!
Your kind words mean the world to us, and we're thrilled to hear you had a great experience. Thanks again for being part of wingpay’s journey towards making our world a more sustainable place 💸
Fast payment at the promised value
Fast payment at the promised value. Recommended
25 de março de 2024
Opinião espontânea
Resposta da Wingpay
Hi Pietro, just wanted to drop a quick note to say thanks a bunch for leaving such an awesome review!
Your kind words mean the world to us, and we're thrilled to hear you had a great experience. Thanks again for being part of wingpay’s journey towards making our world a more sustainable place 💸
Utterly Useless
Very similar to other bad reviews. They tempt you in with a high offer, and then revise it when they have received the phone hoping that you'll settle.
They revalued the phone to almost half the original offer due to battery health. Not once was the battery percentage requested during the quote process. I notice that in an earlier one-star review stating this exact same issue they have responded to that review with "we're sorry you have missed this". I've just gone through the quote process and can confirm that this is NOT the case.
Obviously I requested my phone back as I know the value isn't that low - the phone was pristine and I sent it to them in its original box.
Now they've returned the phone, but kept the box, thereby devaluing it further. Numerous attempts to contact them to request they send it back have been ignored.
My advice is to not waste your time, and use a reputable company.
31 de março de 2024
Opinião espontânea
Resposta da Wingpay
Hi Shane, we're sorry you feel this way.
We do try to make our grading as clear as possible adding a link to your confirmation email showing the battery health requirements for each grade.
I understand you're disappointed, unfortunately as your quote is given on the device only I am sorry that boxes are considered as packaging, due to this they are not automatically kept. I do see how the none return of this has caused you upset. Your feedback is valuable to us and we will continue to review this.
We always try to pay our customers in full but on occasion the item we receive doesn't match the quote the customer received.
We are always happy to help, if you'd like to reach out to our team via support@wingpay.app we will do our best to return your box to you.
Have an amazing day.
Your wingpay team 💸
iPhone 11 Sale - Avoid Wingpay
I recently sold my iPhone 11 through Wingpay. Initially, I was quoted £140, which seemed fair. However, upon sending my phone off in its original box, they revalued it at only £48. Disappointed, I requested my phone to be returned, but unfortunately, they didn't send back the original box. After contacting support, they assured me it would be returned, but to my dismay, I received an iPhone 12 Pro Max box instead, and to make matters worse, they had sent my box to another customer.
Feeling frustrated with this experience, I decided to try FoneWizard. They offered me a quote of £130, which was slightly lower than my initial quote, but to my relief, they paid out the full amount promptly.
4 de abril de 2024
Opinião espontânea
Resposta da Wingpay
Hi Michael, we're sorry you feel this way.
I understand you're disappointed, unfortunately as your quote is given on the device only, boxes are considered as packaging, due to this they are not automatically kept. However, I do see that the none return of this has caused you upset and we are looking into how we can improve this to ensue we have the option to return original boxed moving forward. Sorry to hear of the mixup when our team tried to find and return your box.
As your device had a battery health under 80% I'm sorry that we could not offer you the full quoted amount for your iPhone 11 on this occasion.
Have an amazing day.
Your wingpay team 💸
I was quoted a reasonable price for my…
I was quoted a reasonable price for my IPhone 13 Pro 128GB £360. I sent my Phone nextday delivery at my own expense, to get my order processed quickly, the phone arrived the next day, I then received an email saying my Phone was down graded because the battery health was below 90%, the battery health on the Phone was 85% so the price was reduced to £270, I could not find wingpays terms and conditions on there App regarding battery health,i have looked now on other buyer’s websites most of them say that 80% is acceptable.please be aware of this before you send, unfortunately for myself the money was needed for urgent car repairs, so I couldn’t wait for the Phone to be sent back, so had to accept there much reduced offer.
The payment transfer time into my bank Account was too long. About four working days which is too slow.
So all in all a very poor service.
27 de março de 2024
Opinião espontânea
Resposta da Wingpay
Hi Paul, we're sorry you feel this way and appreciate your feedback.
I understand you're disappointed, as the quote you received was our Flawless grade the device must have a battery health of 90%
Flawless
Your phone turns on and is 100% functional with original parts.
There are no dents, chips or scratches.
The battery holds a charge and there are no distortions or dead pixels on the display.
Minimum battery health capacity of 90%
I'm sorry you experienced a delay in receiving your payment. This is unusual as I am happy to say payments are made within 24hr.
On occasion things out of our control can delay a payment, however this is very rare and I apologise you were affected.
Have an amazing day.
Your wingpay team 💸
Incredible app
Incredible app! Just sold two old iPhones and got such a good price. Better than any local resale shops.
2 de abril de 2024
Opinião espontânea
Resposta da Wingpay
Hi Az, just wanted to drop a quick note to say thanks a bunch for leaving such an awesome review!
Your kind words mean the world to us, and we're thrilled to hear you had a great experience. Thanks again for being part of wingpay’s journey towards making our world a more sustainable place 💸
Wingpay - have my phone and not responding.
Selected Wingpay to sell my IPhone11 pro on 22.03.24 and they received the phone on 25.03.24.
I have then emailed their support email for an update with no response received on 27th March, 28th March and 3rd April (today).
They currently have my phone, I have received no payment or correspondence and growing increasingly concerned and considering how to escalate.
Looked through all their FAQs and Ts&Cs and there is only one way of contacting them.
3 de abril de 2024
Opinião espontânea
Resposta da Wingpay
Hi Natasha, we're sorry you feel this way.
Looking into this for you I see the device was received, unfortunately as it was sent without booking in info the team could not allocate the phone to your order. Happy to see this has now been resolved.
Our team will now work on your request and update you again shortly.
We are always happy to help, if you'd like to reach out to our team at support@wingpay.app
Have an amazing day.
Your wingpay team 💸
Over inflated quotes- beware
Was quoted £140 for my pristine iPhone 11, obviously too good to be true, once they received it they requoted at £81 because apparently “there were scratches on the screen that were visible from 30cm away” absolute rubbish.Fortunately I had taken several photos before I sent it. I declined their offer and have received my still pristine back in the post today. I will now sell it to a reputable company who were honest with their original quote.
2 de abril de 2024
Opinião espontânea
Resposta da Wingpay
Hi Jonathan, we're sorry you feel this way.
I understand you're disappointed, as the quote you received was our Flawless grade the device must not show any signs of markings.
Flawless
Your phone turns on and is 100% functional with original parts.
There are no dents, chips or scratches.
The battery holds a charge and there are no distortions or dead pixels on the display.
Minimum battery health capacity of 90%
I'm sorry that we could not offer you the full quoted amount for your iPhone 11 on this occasion.
Regrading your concerns around your requote please reach out to us at support@wingpay.app so we can discuss this in detail.
We are always happy to help,
Have an amazing day.
Your wingpay team 💸
Made Amends
My initial experience of Wingpay was not good. I sent my iPhone 11 to them as it had been valued at £151. On receipt of my phone they devalued it saying there was a large scratch on the screen, which I knew there wasn’t. I asked for my phone to be sent back to me. Instead of receiving back the immaculate phone that I had sent them, I received it back with a large scratch on the front of the screen. I have before and after photographs to prove that it was in perfect condition when I sent it to them.
I emailed Wingpay a number of times and received no response. In the end I sold my phone elsewhere and only received £60 for it due to the damage.
Yesterday out of the blue I received a call from Liz at Wingpay. Apparently my emails had gone into an unmanned inbox and she wanted to make amends for the problems that I’d had. Within a few hours I had received a £100 goodwill gesture payment to compensate for my phone being damaged and for the inconvenience it had caused. Liz also told me that they would be adding a phone number onto the website so that customers could contact them more easily if they were having any problems.
28 de março de 2024
Opinião espontânea
Resposta da Wingpay
Hi Victoria, we're glad to hear we could help you get this resolved.
Your feedback is greatly appreciated and will help us to keep improving 😃
Have an amazing day.
Your wingpay team 💸
Sent my iPhone 12 in excellent…
Sent my iPhone 12 in excellent condition to them. In all there emails back they referenced my iPhone 12 but once they received it they said it was meant to be an 11 not a 12 and battery health is under 85% ( which isn’t mentioned anywhere about being more than 85%) then offered mentally half of what they agreed to.This only happened today so I’m hoping I get my phone back.
27 de março de 2024
Opinião espontânea
Resposta da Wingpay
Hi Stephen, we're sorry you feel this way.
I see you placed your order with us via a comparison site and unfortunately this was pass on to us as an iPhone 11. As this was received via the tracking for this order our team contacted you to confirm the device was actually an iPhone 12.
We do try to make our grading as clear as possible and add the battery health for each grade.
Excellent Grading -
Your phone turns on and is 100% functional with original parts.
There may be some small superficial scratches.
The battery holds a charge and there are no distortions or dead pixels on the display.
Minimum battery health capacity of 85%
We are sorry you missed this.
In line with others that recycle smartphones battery health is one of the considerations covered during the process of getting a quote.
We always try to pay our customers in full but on occasion the item we receive doesn't match the quote the customer received. In these cases we will offer a revaluation. You are able to have your device returned free of charge if you are not happy with the new quote.
I see that your iPhone 12 was returned to you.
We are always happy to help, if you'd like to reach out to our team
Have an amazing day.
Your wingpay team 💸
Sent my phone as condition 'broken' as…
Sent my phone as condition 'broken' as screen was broken from being dropped, but phone was revalued to less than a third of the price as they said the phone was 'faulty' despite the screen being the only thing that was faulty with the phone.
25 de março de 2024
Opinião espontânea
Resposta da Wingpay
Hi Rich, we're sorry you feel this way.
We do try to make our grading as clear as possible and I would love to get more information so I can look into this.
If the device has a broken screen it will still need to switch on so our team confirm it's not locked.
We are sorry you missed this.
In line with others that recycle smartphones a phone with no power will be recycled a faulty.
We always try to pay our customers in full but on occasion the item we receive doesn't match the customers quote. In these cases we will offer a revaluation. You are able to have your device returned free of charge if you are not happy with the new quote.
We are always happy to help, if you'd like to reach out to our team at support@wingpay.app
Have an amazing day.
Your wingpay team 💸
Nothing touch trouble
Had a fantastic experience! Was shocked at just how accommodating the lady I dealt with was, nothing was too much trouble. It was a pure pleasure start to finish and I will absolutely be returning. 5*
20 de março de 2024
Opinião espontânea
Resposta da Wingpay
Hi Carl, just wanted to drop a quick note to say thanks a bunch for leaving such an awesome review!
Your kind words mean the world to us, and we're thrilled to hear you had a great experience. Thanks again for being part of wingpay’s journey towards making our world a more sustainable place 💸
Reliable, honest service
Shipping label provided free, best price I could find and even with a smashed up phone paid out the price they quoted. No hassle
8 de março de 2024
Opinião espontânea
Resposta da Wingpay
Hi Neil, just wanted to drop a quick note to say thanks a bunch for leaving such an awesome review!
Your kind words mean the world to us, and we're thrilled to hear you had a great experience selling your phone. Thanks again for being part of wingpay’s journey towards making our world a more sustainable place 💸
Absolutely amazing
Absolutely amazing, couldn’t be happier. Highly recommend!!!
7 de março de 2024
Opinião espontânea
Resposta da Wingpay
Hi Mariamawit, just wanted to drop a quick note to say thanks a bunch for leaving such an awesome review!
Your kind words mean the world to us, and we're thrilled to hear you had a great experience. Thanks again for being part of wingpay’s journey towards making our world a more sustainable place 💸
Very user friendly and simplified…
Very user friendly and simplified process
6 de março de 2024
Opinião espontânea
Resposta da Wingpay
Hi Guillaume, just wanted to drop a quick note to say thanks a bunch for leaving such an awesome review!
Your kind words mean the world to us, and we're thrilled to hear you had a great experience. Thanks again for being part of wingpay’s journey towards making our world a more sustainable place 💸
Great app
Great app! Very smooth and great service! Will definitely recommend to others
6 de março de 2024
Opinião espontânea
Resposta da Wingpay
Hi Ani, just wanted to drop a quick note to say thanks a bunch for leaving such an awesome review!
Your kind words mean the world to us, and we're thrilled to hear you had a great experience. Thanks again for being part of wingpay’s journey towards making our world a more sustainable place 💸
So easy to use and got a great deal for…
So easy to use and got a great deal for my smartphone. Will recommend to everyone I know
6 de março de 2024
Opinião espontânea
Resposta da Wingpay
Hi Laurent, just wanted to drop a quick note to say thanks a bunch for leaving such an awesome review!
Your kind words mean the world to us, and we're thrilled to hear you had a great experience an will be recommending us. Thanks again for being part of wingpay’s journey towards making our world a more sustainable place 💸
Made selling my phone a breeze!
4 de março de 2024
Opinião espontânea
Resposta da Wingpay
Hi Ron, just wanted to drop a quick note to say thanks a bunch for leaving such an awesome review!
Your kind words mean the world to us, and we're thrilled to hear you had a great experience selling your phone. Thanks again for being part of wingpay’s journey towards making our world a more sustainable place 💸
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