Visited Bath store for a waterproof jacket and was advised by Guy on the various options available. Unfortunately the size we required in the jacket we chose was not available in store but we were a... Ver mais
Localização
Alterar localizaçãoAbbeygate Street 7-8, BA1 1NP Bath, England, GB
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Leia as opiniões dos outros
We came in to get walking shoes for some upcoming gap year traveling. Eva was really helpful recommending what would work best for the trip - the terrain, location and weather. We really appreciated h... Ver mais
A empresa respondeu
Peter who served me could not have been more helpful. I had to stand in the doorway as I had a very expensive bicycle which I had no means to lock up and needed to keep an eye on it. Peter graciously... Ver mais
A empresa respondeu
Nice clean tidy store, fantastic bargain on the Rab t-shirt, not sure if the store assistant was having a bad day , but didn't seem exactly enthusiastic, bordering on miserable.
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- também em
- Loja de artigos de corrida
- Loja de artigos para acampamento
- Loja de calçado
- Loja de malas e malas de viagem
- Loja de roupa desportiva
Sobre Blacks - Bath
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
Abbeygate Street 7-8, BA1 1NP, Bath, England, Reino Unido
4,8
Excelente
64 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Nong was brilliant
Nong was brilliant! Very friendly, knowledgeable and helpful.
6 de agosto de 2026
Opinião espontânea
Resposta da Blacks - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent customer service from Neng
Neng was incredibly helpful when we were buying a rucksack for our daughter for Silver DofE . She gave excellent assistance in terms of helping us make the right choice and guidance on how to set it up. Highly recommended.
28 de julho de 2026
Opinião espontânea
Resposta da Blacks - Bath
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Great customer service
Great customer service. I rang to enquire about particular items and Nong located them and put them aside for me. When I went to the store to collect another member of staff was extremely helpful in collecting my items and assisting me with further products. Super polite and kind!
30 de julho de 2026
Opinião espontânea
Resposta da Blacks - Bath
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Guy was extremely helpful and…
Guy was extremely helpful and professional. A good experience.
23 de julho de 2026
Opinião espontânea
Resposta da Blacks - Bath
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
I was served by Guy who was lovely.
I was served by Guy who was lovely.
I came to Bath especially for this shop as I wanted a particular product (sleeping mat). I rang the shop in advance to check they had what I wanted in stock, a nice female employee said they did and she put it behind for me. When I got there Guy was very friendly and I could see him giving good advice to others customers. Genuine friendly guy, Guy! And a nice overall experience in the shop.
:)
21 de julho de 2026
Opinião espontânea
Resposta da Blacks - Bath
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Really helpful advice from Mark to get…
Really helpful advice from Mark to get my daughter DofE expedition ready
16 de julho de 2026
Opinião espontânea
Resposta da Blacks - Bath
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Fantastic store with a wide range of…
Fantastic store with a wide range of products, staff were super kind and helpful, despite the heatwave!
Have been back a few times now, highly recommend!
4 de julho de 2026
Opinião espontânea
Resposta da Blacks - Bath
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Friendly, helpful service.
I went to pick up my map yesterday in Bath (ordered online to store) and the shop assistant was just locking up for a lunch break. I pointed out I needed to get to the theatre, so could not come later and he kindly went and got my order for me. Delighted with service and price.
My only, but fairly serious, criticism is that it almost impossible to search for a particular OS map on their website and the search facility needs a major overhaul - most walkers know the map area and number they want and it should be possible to type it in and get a response other than "no matches found".
11 de julho de 2026
Resposta da Blacks - Bath
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Friendly
Friendly, attentive help. I came in with a problem. Guy (that’s his name) helped me fix it. No upsell. No fuss. Thanks!
7 de julho de 2026
Opinião espontânea
Resposta da Blacks - Bath
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Excellent-value shorts
I bought 2 pairs of excellent-value shorts that fit me very well.
Guy was very helpful.
6 de julho de 2026
Opinião espontânea
Resposta da Blacks - Bath
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Resposta da Blacks - Bath
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Service with a smile
Peter and guy were very helpful in helping us select the right products and did that with big smiles
7 de julho de 2026
Opinião espontânea
Resposta da Blacks - Bath
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Brilliant place to buy shoes
Brilliant place to buy shoes. Gary was ever so helpful and respectful to what I needed in a good pair of trekking shoes.
4 de julho de 2026
Opinião espontânea
Resposta da Blacks - Bath
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Elizabeth was great with helping me…
Elizabeth was great with helping me with my shoes juggling a few different customers with ease and still finding the time to be friendly and polite. Thank you!
4 de julho de 2026
Opinião espontânea
Resposta da Blacks - Bath
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Always have what I need
Always have what I need, at affordable prices. Sales Team (Guy & Elizabeth) were especially friendly and helpful.
3 de julho de 2026
Opinião espontânea
Resposta da Blacks - Bath
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Great shop
Very nice shop, the customer service is amazing! Everyone is very friendly.
Thank you !
19 de junho de 2026
Resposta da Blacks - Bath
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Very helpful and knowledgeable without…
Very helpful and knowledgeable without being overbearing.
26 de junho de 2026
Opinião espontânea
Resposta da Blacks - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Staff were helpful
Staff were helpful, good selection. Quickly got what I came for. Would recommend!
19 de junho de 2026
Opinião espontânea
Resposta da Blacks - Bath
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Excellent service from Guy
Excellent service from Guy. My wife was looking for some specific replacement trainers, Guy located two pairs and made recommendations for alternatives. Really impressed with everything about the Blacks experience in Bath!
16 de junho de 2026
Opinião espontânea
Resposta da Blacks - Bath
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
Great shop
Staff were very helpful and the clothes were good value.
27 de maio de 2026
Opinião espontânea
Resposta da Blacks - Bath
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
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