I had a good idea of the make of walking boots that might purchase and was given time to browse and look at the range available. I was then approached by a friendly member of staff who brought me a pa... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
It is the second time that I had a bad experience at the store in Bromley. The staff behaved as if we were intruders, interrupting their chats. Some items had no labels, there were 2 of 3 people actin... Ver mais
A empresa respondeu
I was looking for some walking boots for my son’s upcoming scout trip and the staff at this store were so incredibly helpful. They were very knowledgeable and made me choose the perfect pair. The stor... Ver mais
A empresa respondeu
I HAD EXCELLENT EXPERT CUSTOMER CARE FROM ROBIN. HE KNEW ALL ABOUT THE ITEMS I WAS ENQUIRING ABOUT MEANING I COULD MAKE AN INFORMED CHOICE. I BOUGHT EXTRA ASSOCIATED GOODS BECAUSE I TRUSTED HIS ADVI... Ver mais
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de roupa desportiva
- Loja de malas e malas de viagem
- Loja de artigos para acampamento
- Loja de artigos de corrida
- Loja de calçado
Sobre Blacks - Bromley
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
65 High Street, BR1 1JY, Bromley, Reino Unido
- 02036 758118
4,7
Excelente
428 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful
Very helpful, very friendly staff. Also helped me find better alternatives to products I was buying with good explanation.
4 de agosto de 2024
Opinião espontânea
Resposta da Blacks - Bromley
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
A memorable trip to Black’s in Bromley…
A memorable trip to Black’s in Bromley ahead of my trip to France to walk the Camino de Santiago.
All three assistants in the shop were a great help, particularly the young man who served me and took the time to talk through every stage of my preparation, talking me through all my options and great length and earning my trust when he made it clear he wasn’t trying to upswell me. More of this please. A shop assistant who is actually interested in me and my story as a customer. A personal touch which made my time at the shop today enjoyable and not a chore as retail shopping so often is. He added a personal touch and went the extra mile to help me, even sharing a bit of his story along the way.
The only trouble is, I didn’t get his name!
He’s a Sheffield Wednesday fan who works at the Blacks in Bromley. On my receipt it says “Asst: 009:” and “Clerk: 007:”
Let him know!
And furthermore, he was patient and understanding when I decided not to buy everything on my list as I couldn’t find what I was looking for - he wasn’t pushy and he was more interested in my buying the right equipment for my trip for what they had in store on the day - not trying to trick me into buying stock that’s gathering dust.
Anyways, just a pleasure to deal with and it left me feeling a part of my local community and even more excited to start my Camino.
Thank you,
Benedict
20 de julho de 2024
Opinião espontânea
Resposta da Blacks - Bromley
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Staff (Robin) very helpful and…
Staff (Robin) very helpful and knowledgeable, helped choose the right products for trekking.
30 de junho de 2024
Opinião espontânea
Resposta da Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Helpful staff really know their products
The helpful staff really know their products and there are some very good reductions on quality items (outdoor clothing for my family on this occasion)
19 de julho de 2024
Opinião espontânea
Resposta da Blacks - Bromley
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Friendly staff
Friendly staff - Kaitlyn and Josh were very knowledgeable about all products
13 de julho de 2024
Opinião espontânea
Resposta da Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Brilliant experience
We managed to get everything we needed for my son’s DofE trip for amazing value.
The staff were super helpful and friendly.
Really happy.
7 de julho de 2024
Opinião espontânea
Resposta da Blacks - Bromley
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Great customer service delivered by…
Great customer service delivered by Amber. The store was laid out beautifully, it was easy to navigate, fully stocked and it was clear to see that the staff take great pride in their work.
2 de julho de 2024
Opinião espontânea
Resposta da Blacks - Bromley
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Resposta da Blacks - Bromley
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Josh demonstrated his expertise and…
Josh demonstrated his expertise and knowledge in hiking boots. He delivered brilliant service :)
Thanks Josh
29 de junho de 2024
Opinião espontânea
Resposta da Blacks - Bromley
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Blacks Customer Care Team
Great customer service from Eloise
Great customer service from Eloise. Recommended!
19 de junho de 2024
Opinião espontânea
Resposta da Blacks - Bromley
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
I recently made two purchases in the…
I recently made two purchases in the Bromley branch of Blacks and found the two members of staff to be very helpful and polite.
27 de maio de 2024
Opinião espontânea
Resposta da Blacks - Bromley
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Eloise was very helpful and found…
Eloise was very helpful and found exactly what we wanted and we could order something they didn’t have in stock and would have it delivered for free.
19 de junho de 2024
Opinião espontânea
Resposta da Blacks - Bromley
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Resposta da Blacks - Bromley
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Incredible shop
All of the staff at Black's were helpful and very friendly. They helped me to find all of my DofE stuff
2 de junho de 2024
Opinião espontânea
Resposta da Blacks - Bromley
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Excellent friendly and helpful staff
Great friendly service from all the team. Very happy with our purchase. Would definitely recommend
8 de junho de 2024
Opinião espontânea
Resposta da Blacks - Bromley
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Great Service!
Visited blacks in Bromley today to buy a pair of Magnum boots. Assistant was very helpful and attentive to my needs as I have a really bad leg. She was very knowledgeable of the product I requested and nothing was a problem to her. I ended up buying 2 pairs thats how good she was. Happy days! Look after this one she's a keeper!! Wish more store staff were this good...
5 de junho de 2024
Opinião espontânea
Resposta da Blacks - Bromley
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Excellent service and advised well
Excellent service and advised well. Thank you good purchase
25 de maio de 2024
Opinião espontânea
Resposta da Blacks - Bromley
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Very sweet staff and cool.items 😎
1 de junho de 2024
Opinião espontânea
Resposta da Blacks - Bromley
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Outstanding customer service
Great team, allowed me to return my Millets purchase and Katie was super helpful, patient and knowledgeable with trying to find me a pair of waterproof walking boots.
1 de junho de 2024
Opinião espontânea
Resposta da Blacks - Bromley
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Very prompt and efficient
Very prompt and efficient - Robin was very helpful
27 de maio de 2024
Opinião espontânea
Resposta da Blacks - Bromley
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
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