Blacks - Holborn Opiniões

254

•

4,9

Loja de equipamentos e roupas para actividades ao ar livre

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10-11 Holborn, Westgate House, EC1N 2LL Holborn, GB

•

02071 676791

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Leia as opiniões dos outros

Awesome deal on camping storage

A empresa respondeu

We made an order on a Friday and paid extra for 24 hour delivery. At 08.00am Saturday morning we were woken by a telephone call to say that the delivery was started. I was not amused. 8 days later... Ver mais

A empresa respondeu

I've been going to Blacks- the Holborn branch, for about 10 years now. The staff at this store have always been so helpful, friendly and perlite and as a result, I've picked up a wealth of additiona... Ver mais

A empresa respondeu

I visited the Holborn/Chancery Lane store (sadly due to close soon) and I was greeted by Henna in a very friendly & professional manner. I needed to exchange a backpack for a larger size and nothing w... Ver mais

A empresa respondeu

Informações sobre a empresa

Sobre Blacks - Holborn

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contacto

10-11 Holborn, Westgate House, EC1N 2LL, Holborn, Reino Unido
02071 676791

4,9

Excelente

254 opiniões

5 estrelas

4 estrelas

3 estrelas

2 estrelas

1 estrela

Pede aos clientes que escrevam opiniões

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Todas as opiniões

(254)

3239 opiniões nos últimos 12 meses

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Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

12/03/2022

Rain served me today- she was great

Rain served me today- she was great! I was in a hurry but she sorted out a fantastic pair of boots for me, helped me get the YHA discount and couldn’t have been more helpful. This is why I keep coming back to Blacks, as Amy Winehouse never said!

12 de março de 2022

Opinião espontânea

Resposta da Blacks - Holborn

12/03/2022

Hello,

Thank you for your great review.

It is great hearing about the wonderful level of customer service you have received from our in store colleague, it's also great hearing you got a discount too.

I hope to see you continue shopping with us.

Thanks,
Lauren
Blacks Online Reviews Team.

Actualizada a 9/03/2022

Just back from South Downs with sore…

Just back from South Downs with sore toes - as my boots - expensive - where not big enough. I saw today online a pair - really flashy- Merrell Antora sneaker boots and yes they would be great but wait I am confused about which size ? So dashed into Holborn store and Gavin came to the rescue - over foot sizing - measuring my feet and pointing out different size of each foot - and corresponding widths with makes. Also push the toes to the front ( without lacing up ) and stick 2 fingers sideways between your heel and boot. A lesson in lacing came next. Gavin said he knew about shoes and he certainly talked the talk and lived up to it.
I would not have ordered the size 8 boots online ( I am 6.5 ) but Gavin gave me a pair of size 8’s Merrell Accentor in the shop and they fit beautifully.
Nothing was any trouble as he got alternative shoes for me to try as well.

I am so glad I went in person as I know I wouldn’t have bought the correct size online and would have had sore toes again.

9 de março de 2022

Opinião espontânea

Resposta da Blacks - Holborn

9/03/2022

Hey Eleanor,

Thank you so much for taking the time to leave us such a lovely review!

I'm absolutely delighted to hear you have had a great experience with Gavin and that you left store with the perfect pair of boots.

We hope to see you shop with us again in the future.

All the best,
Charlotte,
Blacks Online Review Team.

6/03/2022

Great service in the Holborn stall

Great service in the Holborn stall - Bernard was extremely helpful and patient giving recommendations for hiking boots and talking me through the process (it was my first time purchasing hiking boots)

6 de março de 2022

Opinião espontânea

Resposta da Blacks - Holborn

6/03/2022

Hey Jason,

Thank you for leaving us this amazing feedback today.

I'm pleased to see that you have had a great experience within the Holborn Store recently, and it is lovely to hear that Bernard was a great help whilst recommending you with some hiking boots along with the process too!

I hope you're having a great weekend, and we look forward to seeing you shop with us again soon.

Take Care,
Robyn,
Blacks Online Review Team.

4/03/2022

I visited the Holborn store today

I visited the Holborn store today, bought a pair of Merrill tail shoes, Neha and Yas were very helpful,
Thank you.

4 de março de 2022

Opinião espontânea

Resposta da Blacks - Holborn

4/03/2022

Hey Paul,

Thank you so much for taking the time to leave us a fantastic review!

I'm delighted to hear that you have had such a great experience in our Holbourn store.

We hope to see you shop with us again soon.

All the best,
Charlotte,
Blacks Online Review Team.

4/03/2022

Henna and Georgina were Amazing after…

Henna and Georgina were Amazing after destroying one of my jackets in the washing machine not only did they advise me on how to fix it with one of the Ball kits and after I still wanted to purchase a warmer jacket they advise me with a lot of information about the product and help me with fitting and sizing Customer service was amazing and were very happy and proactive thank you what are amazing experience

4 de março de 2022

Opinião espontânea

Resposta da Blacks - Holborn

4/03/2022

Hi Paul,

We appreciate you taking your time to leave your wonderful review.

I'm delighted to hear that you have been impressed with the service Henna and Georgina provided for you when visiting our store recently and they was also able to provide some great knowledge!

We hope to see you shopping again soon.

Many thanks,
Ria,
Blacks Online Review Team.

4/03/2022

A returning customer who came to pick…

A returning customer who came to pick up some more items for my trekking holiday. Was very pleased with the service received from Henna this morning, who managed to sort out all the last little essentials I’d need for my bag. Very friendly and helpful making my experience relaxing and a pleasure.

4 de março de 2022

Opinião espontânea

Resposta da Blacks - Holborn

4/03/2022

Good Morning,

Thank you for taking the time to leave us this review!

I'm really glad to hear you've had a positive return shopping experience with us and Henna managed to sort the last essentials for your trip.

We hope you continue to enjoy shopping with us.

Kind Regards,
Jasmine,
Blacks Online Review Team

3/03/2022

Great customer service at Blacks Holborn

Excellent and very knowledgeable service from Gavin which took all the grief out of getting a suitable pair of hiking boots.

3 de março de 2022

Opinião espontânea

Resposta da Blacks - Holborn

3/03/2022

Hi Nick,

I appreciate you taking the time to leave us this 5* review.

I am pleased to hear that you are happy with the customer service you received in your recent visit to our store.

We hope you had a great experience with us and we look forward to seeing you again soon.

Thanks,
Moahmed,
Blacks Online Review Team.

28/02/2022

Unhelpful customer service.

28 de fevereiro de 2022

Opinião espontânea

Resposta da Blacks - Holborn

28/02/2022

Hi Tom,

Thank you for taking the time to leave a review.

I'm sorry to hear that you didn't have a good experience shopping with us and I apologise for any inconveniences this may have caused you.

If you would like to discuss this further please contact us at onlinereviews@jdplc.com quoting your review reference as the subject 10034308.

Also, please provide your order number, full name, and billing address so we can assist you with this further.

We look forward to hearing from you.

Regards,
Samsam,
Blacks Online Review Team.

27/02/2022

I was impressed with my visit to the Holborn store yesterday- I purchased a head torch with assistance from Karen who was very helpful and friendly. Great service.

11 de fevereiro de 2022

Opinião espontânea

Resposta da Blacks - Holborn

11/02/2022

Good Morning,

We appreciate you for taking out the time to leave us this review!

I'm glad to hear you've had a positive shopping experience with us at our Holborn store.

Also it's great to read Karen was helpful and friendly.

We hope you continue to enjoy shopping with us.

Kind Regards,
Jasmine,
Blacks Online Review Team.

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