Hays Travel - Castleford Opiniões 

1217
TrustScore: 5 em 5

4,9

Unit 20, Carlton Lane Shopping Centre, WF10 1AD Castleford, GB


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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

What a lovely young lady claire was extremely helpful found the perfect holiday within price range nothing was too much trouble the rest of the staff in branch were lovely even got a cup of tea thank... Ver mais

Classificada 5 em 5 estrelas

Curtis the person who booked the Holiday for us was fantastic, he made everything very easy for us I would highly recommend Hayes Travel to anyone. David Williams.

A empresa respondeu

Classificada 5 em 5 estrelas

The staff member was very helpful chatting to us and generally having a laugh .I prefer Hayes to the other rival in our town as the staff are more polite .I got a nice holiday booked all the things we... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

As usual every time we use Hays, we get what we want and nothing we don't. We found a holiday in the window, went in and the adviser Claire helped us get the best deal. Highly recommended.

A empresa respondeu


Informações sobre a empresa

  1. Agência de viagens
  2. Agência de cruzeiros
  3. Agência de viagens de cruseiro
  4. Visitas guiadas culturais
  5. Agência de câmbio
  6. Agregador de viagens

Escrito pela empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Informações de contacto

  • Unit 20, Carlton Lane Shopping Centre, WF10 1AD, Castleford, Reino Unido

  • 01977878617

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1217)

119 479 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

What a lovely young lady claire was…

What a lovely young lady claire was extremely helpful found the perfect holiday within price range nothing was too much trouble the rest of the staff in branch were lovely even got a cup of tea thank you Claire be back soon

11 de agosto de 2026
Classificada 5 em 5 estrelas

Unknown Lanzarote

Ruby was our travel assistant and she was very helpful and pleasant. She made us fully aware of all the details we needed to know and as I said was very helpful.

11 de agosto de 2026
logótipo da Hays Travel - Castleford

Resposta da Hays Travel - Castleford

Hi Angela,

Thank you for your positive feedback, we're so glad you had a lovely booking experience with us!

Kind regards,
Ruby

Classificada 5 em 5 estrelas

Simply the best

Curtis the person who booked the Holiday for us was fantastic, he made everything very easy for us I would highly recommend Hayes Travel to anyone.
David Williams.

9 de agosto de 2026
logótipo da Hays Travel - Castleford

Resposta da Hays Travel - Castleford

Thank you for your lovely review!

Classificada 3 em 5 estrelas

Jane was really helpful and…

Jane was really helpful and professional, however the remainder of the staff were very unprofessional and distracting. They were showing something on someone's phone and laughing, shouting across the shop floor, being really loud, ignoring customers that came in, until I assumed the manager spoke to someone to deal with them, don't think I would use again

9 de agosto de 2026
logótipo da Hays Travel - Castleford

Resposta da Hays Travel - Castleford

Thank you for taking the time to leave your feedback. Firstly, we're delighted to hear your lovely comments about Jane, and we will be sure to pass these on to her.

Following our conversation, I'm pleased we were able to discuss your concerns and reach a resolution. We are sorry that you felt the atmosphere in branch came across as unprofessional during your visit. The video being viewed was related to content we were creating for our social media channels, which is a regular part of promoting our business.

However, I would like to reassure you that there was no intention to ignore customers, and we do not tolerate shouting across the shop floor. We appreciate that this was your perception of the situation, and we're sorry that it left you feeling disappointed.

Thank you again for bringing your concerns to our attention. We value your feedback and hope we have been able to restore your faith in our branch. We look forward to welcoming and assisting you again in the future.

Kind regards,

Laura Ford
Branch Manager
Hays Travel Castleford

Classificada 5 em 5 estrelas

Laura spent time going through all…

Laura spent time going through all options and we were not rushed and found our perfect holiday

9 de agosto de 2026
logótipo da Hays Travel - Castleford

Resposta da Hays Travel - Castleford

Thank you for such lovely feedback,

Many Thanks
Laura

Classificada 5 em 5 estrelas

Always a pleasant experience

Always a pleasant experience. Always go above and beyond making sure everything is sorted for our travels as a wheelchair user.

8 de agosto de 2026
logótipo da Hays Travel - Castleford

Resposta da Hays Travel - Castleford

Thank you for such lovely feedback,

Many Thanks
Laura

Classificada 5 em 5 estrelas

As usual every time we use Hays

As usual every time we use Hays, we get what we want and nothing we don't.
We found a holiday in the window, went in and the adviser Claire helped us get the best deal.
Highly recommended.

8 de agosto de 2026
logótipo da Hays Travel - Castleford

Resposta da Hays Travel - Castleford

Thank you for such lovely feedback,

Many Thanks
Laura

Classificada 5 em 5 estrelas

Laura went above and beyond to find us…

Laura went above and beyond to find us the best deal and location , everything we wanted and more a fantastic location and a amazing price

7 de agosto de 2026
logótipo da Hays Travel - Castleford

Resposta da Hays Travel - Castleford

Thanks for such lovely feedback,

Many Thanks
Laura

Classificada 5 em 5 estrelas

The service from Curtis was 1st class

The service from Curtis was 1st class. Even when I had to change my booking both Ruby and Curtis dealt with my request with ease.

7 de agosto de 2026
logótipo da Hays Travel - Castleford

Resposta da Hays Travel - Castleford

Thanks for such lovely feedback,

Many Thanks
Laura

Classificada 5 em 5 estrelas

It's always a pleasure to know all the…

It's always a pleasure to know all the girls in castleford shop will always do their best to find what we require, they're a credit to the company.

5 de agosto de 2026
logótipo da Hays Travel - Castleford

Resposta da Hays Travel - Castleford

Thank you for such lovely feedback,

Many Thanks
Laura

Classificada 5 em 5 estrelas

The staff member was very helpful…

The staff member was very helpful chatting to us and generally having a laugh .I prefer Hayes to the other rival in our town as the staff are more polite .I got a nice holiday booked all the things we had gone with intentions for

4 de agosto de 2026
logótipo da Hays Travel - Castleford

Resposta da Hays Travel - Castleford

Thank you for such lovely feedback,

Many Thanks
Laura

Classificada 5 em 5 estrelas

Hays Travel booking

The young lady that saw us was very helpful, knowledgeable, and polite. She sorted out all of our requests. There were no negative points at all.

4 de agosto de 2026
logótipo da Hays Travel - Castleford

Resposta da Hays Travel - Castleford

Thank you for such lovely feedback,

Many Thanks
Laura

Classificada 5 em 5 estrelas

Josh was excellent

Josh was excellent, very chatty. Helped book a holiday

27 de julho de 2026
logótipo da Hays Travel - Castleford

Resposta da Hays Travel - Castleford

Thank you for such lovely feedback,

Many Thanks
Laura

Classificada 5 em 5 estrelas

Always helpful

Always helpful, get the best price, very friendly, and good advice.

26 de julho de 2026
logótipo da Hays Travel - Castleford

Resposta da Hays Travel - Castleford

Thank you for such lovely feedback

Many Thanks
Laura

Classificada 5 em 5 estrelas

Lovely staff

Lovely staff, very friendly and helpful.

2 de agosto de 2026
logótipo da Hays Travel - Castleford

Resposta da Hays Travel - Castleford

Thank you for such lovely feedback

Many Thanks
Laura

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