Staff are polite and friendly,however, at times there is too much of a particular member of staff being on his phone within the office area,when there are cars waiting. By this I mean, on a quite... Ver mais
A empresa respondeu
Localização
Alterar localização35 Holmbush Road, PL25 3LF St Austell, GB
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No nonsense drive through car wash. Purchased an online wash so just had QR code scanned by friendly efficient operative. Lovely clean car at the end with all pollen etc washed and cleaned off.
Easy experience every time. IMO are quick but effective. They offer a quick pre-wash service for your car, despite how much you pay, and then the usual car wash drive through experience. The app p... Ver mais
A empresa respondeu
Went to mu local Imo at 1715 on a Thursday afternoon and was cleaning down to close up,but not supposed to close until 1830
Informações sobre a empresa
Escrito pela empresa
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Informações de contacto
35 Holmbush Road, PL25 3LF, St Austell, Reino Unido
4,5
Excelente
64 opiniões
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Went to mu local Imo at 1715 on a…
Went to mu local Imo at 1715 on a Thursday afternoon and was cleaning down to close up,but not supposed to close until 1830
21 de maio de 2026
Great staff
20 de maio de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Resposta da IMO Car Wash - St Austell
customer,
We appreciate your positive feedback! We are glad you enjoyed our great service.
IMO Car Wash
Quick and easy to use
10 de maio de 2026
Resposta da IMO Car Wash - St Austell
Penfold,
We're happy to hear that you found it easy to use. We appreciate your positive feedback.
IMO Car Wash
The guys here are lovely and very…
The guys here are lovely and very friendly. My car always comes out sparkling, and the pre treatments make all the difference.
Great job!
9 de maio de 2026
Resposta da IMO Car Wash - St Austell
Suzy garrett,
We appreciate you mentioning our team's friendliness and the effectiveness of our pre-treatments. We're glad your car always comes out sparkling! Thanks for the great feedback.
IMO Car Wash
Great service
Great service
Very helpful
Car super sparkly after!
Would travel from Truro for this
Thank you 🙏
9 de maio de 2026
Resposta da IMO Car Wash - St Austell
customer,
We appreciate you sharing your experience! We're so glad to hear that you find our service great, helpful, and that your car is super sparkly. Thanks for traveling to us!
IMO Car Wash
Resposta da IMO Car Wash - St Austell
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Great experience and friendly staff
Great experience and friendly staff also car was cleaned to a good standard
1 de maio de 2026
Resposta da IMO Car Wash - St Austell
Sally lobb,
We appreciate you sharing your experience! We're happy to hear that our staff was friendly and that your car was cleaned to a good standard. Thank you!
IMO Car Wash
Really well run car wash
Really well run car wash. Always gets the worse off first before entering the car wash and is very friendly directing you onto the convey.
1 de maio de 2026
Resposta da IMO Car Wash - St Austell
Angela ,
We're glad you appreciate how well our car wash is run and that you find our staff friendly and helpful. We appreciate your positive feedback!
IMO Car Wash
Cheerful attendance,And Knows a thing…
Cheerful attendance,And Knows a thing about cars, Showed me something I didn't know about my Audi, Many thanks.
28 de abril de 2026
Resposta da IMO Car Wash - St Austell
Jimmy Demarco,
We appreciate you sharing your experience! We're so happy to hear that our attendance was cheerful and helpful. It's great to know you learned something new about your car.
IMO Car Wash
No nonsense drive through car wash
No nonsense drive through car wash. Purchased an online wash so just had QR code scanned by friendly efficient operative. Lovely clean car at the end with all pollen etc washed and cleaned off.
27 de abril de 2026
Carwash looked brilliant and being able…
Carwash looked brilliant and being able to pay via QR code in the queue was great. After paying I was approached by a young member of staff and told I couldn't use the car wash as we had a roof rack. I have never taken my roof rack off for a car wash including others operated by IMO. I told him there was no mention of this restriction on the website and or signage at the carwash and he shrugged and told me the company was "pretty rubbish". I asked if the manager was available and he said the manager never showed up and was also pretty rubbish. All in all a very poor experience from a company I have used countless times (first time at this branch - St Austell). No clarity and awful comms.
25 de abril de 2026
Resposta da IMO Car Wash - St Austell
Nicholas Robshaw,
We appreciate you bringing this to our attention. We're sorry you were told you couldn't use the car wash due to your roof rack and that there was a lack of clarity regarding this restriction.
Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Not for electric hand break
Car was electric hand break
Automatic so sensors kept putting brake on
Look an idiot
But thank you to your employee
He was very patient and help me through
I have high level anxiety so if it wasn't for him.i would have left my car in the car.wash and walked home
27 de abril de 2026
Resposta da IMO Car Wash - St Austell
customer,
We appreciate you taking the time to share your experience. We're sorry to hear about the trouble you had with the car's features. We're grateful that our employee was able to assist you with such patience and care. We'll review your feedback.
IMO Car Wash
Wheels were hardly touched
Wheels were hardly touched, needs a better allow wheel cleaner
24 de abril de 2026
Resposta da IMO Car Wash - St Austell
Mr Samuel Beagley,
We appreciate your feedback and are sorry the wheel cleaning was not up to standards. We will review our processes.
IMO Car Wash
Staff are polite and friendly,however
Staff are polite and friendly,however, at times there is too much of a particular member of staff being on his phone within the office area,when there are cars waiting.
By this I mean, on a quite a few occasions, we've had to wait over 5 minutes for him to get off his phone from texting,not phone calls.
Also, the same said individual does not clean the rear of the car with the brush property!
It's just a quick sweep over,whilst ignoring the under part of the top little lip/spoiler of the rear window! That part NEVER gets cleaned properly.
The individual in question,is of a slightly robust build and of a shorter statue,with dark hair.
25 de abril de 2026
Resposta da IMO Car Wash - St Austell
Mrs Zoe Pearce,
We appreciate your feedback and are sorry to hear about the issues you experienced. We will address the concerns about phone use and cleaning quality with our team to ensure better service in the future. Thanks for bringing this to our attention.
IMO Car Wash
I use this car wash a lot and the staff…
I use this car wash a lot and the staff are brilliant
16 de abril de 2026
Resposta da IMO Car Wash - St Austell
Danny Mills,
We appreciate your consistent patronage and are so glad to hear that you find our staff brilliant. Thank you for the positive feedback!
IMO Car Wash
Very quick...very effect
14 de abril de 2026
Resposta da IMO Car Wash - St Austell
Mrs WILLS,
We appreciate you taking the time to share your experience with us. It is great to hear you were so satisfied with how fast and effective our service was.
IMO Car Wash
Resposta da IMO Car Wash - St Austell
Edith Lewandowska,
We appreciate you sharing; we are so happy to hear that our service is easy to sort and good. Thank you for the great review!
IMO Car Wash
Resposta da IMO Car Wash - St Austell
L. TOWNSEND,
We appreciate your positive feedback! We are so happy you think we are the best car wash in the area. Thank you for your time!
IMO Car Wash
Resposta da IMO Car Wash - St Austell
Matthew,
We appreciate you sharing your experience. We're so happy you enjoyed our great car wash and the nice staff! Thank you.
IMO Car Wash
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