I needed some information on a new TV and Charlie & Toby were very knowlegable , helpful & friendly . Toby explained everything to me clearly so that I could make a suitable choice on the best prod... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Another definite winner from Richer Sounds/Cambridge Audio. I finally plumped for the AXA35 after long consideration, online research and a chat with the most helpful of assistant managers, Toby,... Ver mais
A empresa respondeu
It's the 2nd time within a month that I ordered an item from Richer Sounds, via their Telesales and was kept informed throughout about its delivery. Within 24 hours it'd arrived.
A empresa respondeu
Excellent personal service from Toby. Pleasant and not at all patronising. Explained different screen types etc. Carried tv to our car. A couple of hiccups during setting up were dealt with over th... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informações de contacto
54 London Road, BN1 4JE, Bridhton, Reino Unido
- 0333 900 0039
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Professional from start to finish
Jay listened to what we wanted, how we watched tv and then recommended a couple of sets. Then described the benefits of each. Once we had decided, Jay arranged installation. Everything went smoothly and we felt that we were being dealt with by professionals

Resposta da Richer Sounds - Brighton
Started as phone call
Started as phone call, great informative staff who were keen to try and help me, easy website with good display of information. Quick and easy delivery with trusted courier, product worked flawlessly. Can’t test their refund/return policy as am happy with product but have confidence it would have gone well!

Resposta da Richer Sounds - Brighton
Simple and straightforward to deal…
Simple and straightforward to deal with. Provided a cheaper cost than a competitor. Fast delivery. All in all a great customer experience.

Resposta da Richer Sounds - Brighton
Great service
Great service , updated my sound system and they sorted me out with top stuff at a great price

Resposta da Richer Sounds - Brighton
Wish I’d found these guys earlier
Wish I’d found these guys earlier
All the members of staff I dealt with were lovely. Tv great too and good price. It will be my go to for all entertainment products from now on

Resposta da Richer Sounds - Brighton
Knowledgeable staff solving my
Knowledgeable staff solving my
viewing and audio problems

Resposta da Richer Sounds - Brighton
Broken Tv
Always use Richer Sounds
Customer Service second to none
Dealt with my broken television problem
Swiftly new tv arrived within 48 hours

Resposta da Richer Sounds - Brighton
Customer service is second to no other…
Customer service is second to no other shop.
Charlie from you Brighton Branch deserves a pay rise, nothing is too much trouble for him.

Resposta da Richer Sounds - Brighton
Great service and very friendly and…
Great service and very friendly and knowledgeable staff.

Resposta da Richer Sounds - Brighton
Helpful team
Helpful team. They know their stuff. Recommend to anyone buying audio equipment.

Resposta da Richer Sounds - Brighton
I love Richer Sounds
I love Richer Sounds. The staff are knowledgable, patient and lovely, they price match, you're supporting the high street by shopping there, and crucially they sell great products. No reason to look anywhere else.

Resposta da Richer Sounds - Brighton
Helpful and knowledgable staff - great experience.
We went into the London Rd Brighton branch, knowing we wanted a turntable but not knowing much else.
The staff were all very helpful and knowledgable, and gave us lots of useful advice without pressuring us to buy anything. When we had found what we wanted, they ordered it in to the store and it was ready to collect a couple of days later.

Resposta da Richer Sounds - Brighton
Great experience
We bought a record player and amp from Richer Sounds for my son. OMG it’s so amazing and I did t go for the best model. So happy. The customer service is just amazing. They speak to you like a real person and not through tec geek terms. So I could understand :)

Resposta da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton
Very helpful!
Bough projector from Richer Sounds Brighton. Staff helpful in finding the right item for me. When I got it home, it transpired that it did not suit my requirements. They sourced a more suitable alternative, ordered it into store and seamlessly swapped my item for the item that better suited my requirements. Extremely helpful. 

Resposta da Richer Sounds - Brighton
Excellent service
Excellent service! My 3 year old tv stopped working properly, so they arranged for it to be fixed, and due to the waiting time for parts needed, offered me a very fair price of credit to put towards a new tv, should I want that option.
Ordered a new ( even bigger tv) with no problems, and had it delivered the very next day.
The 6 year warranty is an absolute godsend.
Wouldn't purchase a tv from anyone else.
The sales advisor (Jay?- apologies if I got that wrong) was excellent . THANKS FOR A GREAT SERVICE GUYS😁😁

Resposta da Richer Sounds - Brighton
Absolutely fantastic service from the…
Absolutely fantastic service from the Brighton crew.
Extremely helpful and knowledgeable.
I can’t recommend them enough Rosie and Nick were superb.
I would recommend anyone to drop In the area for a chat.
I’ll definitely be back again soon.

Resposta da Richer Sounds - Brighton
Toby was brilliant
Toby was brilliant, great advice, bought from him twice now because of his friendliness and being very knowledgable.

Resposta da Richer Sounds - Brighton
Very helpful staff.
Very helpful staff.
When asking questions by email I always got a fast reply.
When visiting the shop the staff were very friendly and efficient at sorting me out with what I wanted.

Resposta da Richer Sounds - Brighton
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