Richer Sounds - Brighton Opiniões 

2515
TrustScore: 5 em 5

4,9

54 London Road, BN1 4JE Bridhton, GB


Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Another definite winner from Richer Sounds/Cambridge Audio. I finally plumped for the AXA35 after long consideration, online research and a chat with the most helpful of assistant managers, Toby,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent personal service from Toby. Pleasant and not at all patronising. Explained different screen types etc. Carried tv to our car. A couple of hiccups during setting up were dealt with over th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Jay made everything seem so very easy and it proved to be so. I'm hopeless when it comes to any form of technology and was dreading trying to buy a set of headphones that really work for me. Jay 'got... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2515)

23 626 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great experience!

The team were very helpful, was able to listen to the sound of the record player and speakers before purchasing, then they bought it all out to my car after purchasing. Wouldn’t get that service at Currys. Great to deal with.

25 de abril de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Professional service

Professional service

21 de abril de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Another Richer Sounds successful purchase!

I've bought HiFi from Richer Sounds for years. Can't recall how long ago I started, but maybe that's due to my advanced age. It was probably sometime in the 1980s.
Anyway, to go with my Sennheiser Ambeo Max Soundbar [which I bought from them over 6 years ago], I've upgraded my Sony A1 OLED TV to a Sony Bravia 8ii, courtesy of Richer Sounds, Brighton.
I was served by Minty, who was able to get me an additional £75 discount, despite my having missed the Easter promotions. The TV was delivered by BJS (who were excellent) two days later and sits in my family room awaiting help from our friends to unpack and install it. Hopefully, it will all work fine [I've bought Sony TVs since the 1980s, so they have a good track record, for me].
The key point about Richer Sounds is their excellent customer service and their guarantees, which are better than anyone else because they always offer an additional year - making 6 years in total.
So, buy with confidence from Richer Sounds, because they offer great kit at great prices.

20 de abril de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Broken and redemption

Despite two tvs being delivered broken (one smashed screen and one flickering) i can say with confidence that they went above and beyond to sort out my problems and even sort me an upgrade for all the mess

15 de abril de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Items received quickly

Items received quickly, and easy to set up.

14 de abril de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Nik was fantastic

Nik was fantastic, so helpful and conscientious. He really went above and beyond!

14 de abril de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

In and Out great result.

I was in a hurry andI got clear advice quickly that allowed me to buy quickly and get a turntable that far exceeded my expectations for the price. RS is my goto store so it's the service I expect. Keep up the good work.

13 de abril de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Toby was really helpful and patient…

Toby was really helpful and patient with me. First class service.👍😁

13 de abril de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Great customer service

Great customer service, advice and after sales care from Richer Sounds - Brighton. Thank you so much to Charlie for all your help and support with my recent purchase, greatly appreciated. I’ll certainly be shopping with you again when it’s time for the next purchases.

8 de abril de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 1 em 5 estrelas

RICHER SOUNDS BRIGHTON CANNOT BE TRUSTED

RICHER SOUNDS ISNT THE COMPANY IT WAS -THEY CANNOT BE TRUSTED.
Brighton store knowing sold me a faulty cheap television that was obviously an ex display model.
I wanted it exchanged and the rude cowboy delivery firm just dumped the box and purposely left the main front entrance to my apartment wide open for anyone to walk in.
The lying unorganised rude staff at the Brighton branch then over charged me £75 for 7 day delivery. They claim to beat other retailers but Amazon offer cheaper brand new model with free delivery. I had to pay for fitting it twice as their delivery company lied about the delivery time slot.
I’d been a loyal customer for over 30 years buying countless products from their London branches. I bought from the Brighton branch before and there wasn’t any issues. New staff attitude absolutely stinks and left a bad Tate in my mouth.
I was going to buy two 100” tv’s for my offices but after this I think I’ll stick to dealing with professional retails who respect their paying customers.

16 de abril de 2026
Opinião espontânea
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Dear Mr Layton,

Thanks for taking the time to leave your review. I was genuinely concerned to read about your experience and I’m sorry for the frustration this caused.

I’m pleased however that I was able to speak with you directly since posting this and that we’ve now had the chance to fully talk everything through and resolve the situation to your satisfaction. Without going into all the finer details publicly, I do want to reassure you, and anyone else reading, that we take all customer concerns seriously. This matter will be followed up with the courier involved, and I’ll also be reviewing the events with the Brighton team to ensure they can learn from the issues you raised.

In the meantime, if there’s ever anything further you’d like to discuss, please feel free to contact me directly. While issues of this nature are thankfully rare, I’m sorry for what happened on this occasion.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

I only ever use Richer Sounds for TV's

I always use Richer Sounds not only for the professional and friendly staff but for the 6 year warranty.
My wife picked up the TV and it was brought to her car.
They are also very competitive with their prices.

7 de abril de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Brilliant company

Brilliant company. Based on past experience I would not go to anyone else for TV’s as the quality of service and warranty cover is unbeatable. Process spot on and staff are great to deal with.

6 de abril de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Great service as usual

Great service as usual. An initial problem was solved quickly and I was kept informed at all times on the progress of my order. When I picked up my new CD player it was ready immediately and I was served by a very personable assistant. Thank you from a very satisfied customer.

4 de abril de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Very polite and helpful staff

Very polite and helpful staff. Good product knowledge. Would definitely purchase from them again in the future. Great retailer gurantee.

4 de abril de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

The only TV shop in Brighton

Advice, knowledge and approachable, best TV Audio shop by miles

3 de abril de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

I got some lovely speakers for my…

I got some lovely speakers for my wife’s turntables. The staff were really helpful, not pushy at all, and they helped us make a great decision. Very happy with speakers, amazing sound, they look awesome, and they look they have been built to last, totally worth the money!

2 de abril de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Very friendly helpful staff answered my…

Very friendly helpful staff answered my telephone call, reserving my item for collection, on arrival at the store, the manager assisted me with the purchase. A top quality store and service, thank you very much.

1 de abril de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais